Starbucks
515 Madison Ave, New York
(212) 371-3758
Recent Reviews
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no toilet
Atmosphere: 4
Food: 1
Service: 2
They did not honor my free veterans day coffee. Very disappointed.
Service: 1
Nice staff, order took a bit although not too crowded, no public restroom.
Atmosphere: 3
Food: 5
Service: 5
This was the worst experience I have ever had at a Starbucks. I ordered a latte that already seemed like it took forever to make. They gave my drink to another customer and when she came and brought it back to the counter he asked the customer did she had drunk out of it and because she said no he tried to hand it to me. I asked for it to be remade the two workers already seemed overwhelmed with one at the register and the other making drinks. The guy at the register did eventually catch up with the line and started helping with drinks. As he started remaking my drink the manager decided to come up front and tell him to go on his 10-minute break and walked away from finishing my drink. I had already been there for almost 15 minutes waiting for one latte. I asked the lady who came from the back for a refund and ask was she the manger she said yes and as I'm trying to talk to her about the situation she just blew me off and gave me a refund no apology or anything. She really wasn't even trying to hear anything I was saying. I'm not from this state and this put a damper on my vacation as it was already raining outside and I was just trying to get warm. The workers need more training and the manager needs to learn empathy.
Atmosphere: 1
Food: 1
Service: 1
Always purchase coffee at this location once am working in the area. Between my partner and I we spent $17 plus . I ask one of the workers to use the restroom and i was denied the bathroom use. To make things worst I was fully dressed in uniform working long hours in the area. I’m not sure if this is from management but I’m very disappointed in Starbucks.
Atmosphere: 3
Food: 3
Service: 1
Very slow, no costumer restrooms
Atmosphere: 1
Service: 1
Can’t sit down because the employees are cold chilling on the customer seating area.
Atmosphere: 1
Food: 3
Service: 2
This is the Starbucks of the zombie apocalypse - ignored by 4 staff members, rude once acknowledged and took forever as the barista was too busy on his phone. Paying $7 for a latte is bad enough don't do it here. Support someplace local and AVOID this Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service and rude staff. There were only 2 customers in store but the staff was busy making their own drinks and we had to wait extra time to get our order. Go to another Starbucks location
Atmosphere: 2
Food: 2
Service: 1
There’s barely a soul here. Starbucks food is available, no public restrooms and really bad ambiance
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
They do not like their customers.
Atmosphere: 1
Service: 1
Love itttt?
Atmosphere: 5
Food: 5
Service: 5
“This is how much you get if you ask for no ice, it’s required by our manager Britany”
Atmosphere: 1
Food: 1
Service: 1
When I tell you these people made my day I mean it!
Seriously the best staff and management, very understanding and caring
Atmosphere: 5
Food: 5
Service: 5
I ordered my regular drink after a couple weeks of being away and was baffled to find it was only filled halfway.
Now for almost $8 I don't expect anyone to be okay with a drink filled halfway.
I spoke with the shift supervisor who stated I must pay extra for no ice, meanwhile on the app where I ordered it there is no extra charge for the No Ice option.
I'm not sure if she was having a bad day or what but I'm so surprised because my experience is usually okay at this location.
Needless to say I'm disappointed and I'll just continue going elsewhere for my coffee.
Atmosphere: 1
Food: 1
Service: 1
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