Starbucks
515 Madison Ave, New York
(212) 371-3758
Recent Reviews
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An accessible shop that has what we need.
Atmosphere: 5
Food: 5
Service: 5
Nicest and most efficient Starbucks employees! Julie is especially awesome
Adrienne is amazing!! I tried a new drink and I didn’t like it, and was going to throw it out. When I went to the register for a water, Adrienne offered to make me a drink I actually like! Im so happy I didn’t waste $8 on a drink I didn’t like.
Also, as far as Starbucks locations go, this one has a really cozy vibe and super friendly staff (unfortunately not common for Starbucks these days!). Thanks as well to Kendall for remaking my drink with a smile. As a former SSV, this girl has her bar routine down to a T ☺️
Service: 5
Food was good, however, please be warned that this location does “not have” a bathroom. There are no signs outside to let you know that and after purchasing $30 of food. When I asked for one, an employee shrugged as I held my baby who needed to be changed. She offered no assistance in letting us know where we could go. We are aware some businesses have no bathroom in the city but was not expecting it at Starbucks with a seating area.
Atmosphere: 1
Food: 3
Service: 1
I honestly can’t understand how it’s even possible that none of the Starbucks locations in Manhattan have restrooms. People go there to drink coffee — of course, sooner or later they’ll need to use one. My wife wasn’t feeling well and urgently needed a restroom, so I asked the staff if they could please make an exception and let her use it, but they refused. It’s really shocking and disappointing.
Atmosphere: 1
Service: 1
Employees were so nice and pleasant. Made order through app and when I arrived the young lady greeted and asked what i would like and I mentioned I have a mobile order and she checked the system and saw and started in my order right away. She's great and the young man that was with her was nice as well, he was the first person I encountered when I arrived and then I started looking at their gift display area because it was so nicely arranged and there were nice items ive never seen at other locations. And then I encountered the young lady that completed my order. Great place, great people and great experience!
Atmosphere: 5
Service: 5
Good atmosphere and just standard taste you would expect at any other location.
Could improve on the service, though. First, the barista at the counter does not seem to know that Starbucks offers brewed coffee among their menu and offered me cold brew instead. I went for an iced americano just to save the hassle.
Then the barista who made my drink gave me a hot americano instead of my order which said otherwise. When I told him I ordered an iced one he chose to throw in some ice chips and decided to call that an iced americano, when one can still clearly see the steam from the drink. Thanks for that laziness and unattentiveness! I asked another staff and clarified that I want my drink re-made because that was not the iced americano that I was expecting.
Atmosphere: 4
Food: 3
Service: 1
I haven’t been to a Starbucks in over a year and Julie on expo this morning was bringing the vibes. Give this woman a raise!
Atmosphere: 5
Food: 5
Service: 5
My goodness where do I start, as I sit here at the 515 location sipping on my delicious venti pink drink (could've used a tad bit more syrup but I view it as a sign to have less sugar LOL) at 7:45AM in the morning, never have I ever witnessed such a smooth handling of the morning rush at any Starbucks location. The team here has service and teamwork packed down. From the start to finish I was served with a smile and swiftly too. (at 7am in the morning cmon now!) Big shout out to Julie in the front for expediting orders with the most genuine positive energy and wide infectious sunny smile. No joke, I caught myself smiling seeing her interact. She was even opening doors for customers and making sure we weren't waiting longer than a few minutes for our drinks. She and the whole team really made such a mundane morning before clocking in so special.
Atmosphere: 5
Food: 4
Service: 5
super super kind and helpful staff :)! bryan does cute drawings on cups frequently and anne is incredibly kind and patient! the staff is super friendly:).
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
These guys were fast! It was scorching hot outside and a long line of sweaty people were ordering. Staff moved through the orders at a breakneck pace until the line cleared out. Impressive.
Atmosphere: 5
Food: 5
Service: 5
Beautiful customer service
Respectful peaceful environment
I always come here bright and early and it’s a bunch is positive vibes
Atmosphere: 5
Food: 5
Service: 5
I did a mobile order. Half my cup was filled up when I picked it up. It was busy but still I paid for a full cup
Never have I ever witnessed such a smooth morning service. The staff at this location are an amazing, positive, energetic team. They’ve got this down. They handed the 9-10am rush with such grace and kindness. It was quite the motivator as I worked through some morning emails in their shop. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Customer service is horrible. Staff is rude.
Asked for water to clean stains on a table we wanted to sit at. Staff wanted me to buy coffee before giving me water.
Staff didnt clean the table
Atmosphere: 1
Food: 1
Service: 1
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