Avoid at all costs! I ordered a footlong and a churro online and when I picked up my order, the only guy at the counter repeated my name and he said "churro." I didn't think anything about it, ran some errands and went home. When I opened the bag, however, there was only a churro inside. I called the store and the guy said, hold on, I'll check if the sub is here; he then hung up on me. When I called back, he suddenly claimed that he said "sub and churro" when he handed me the bag. When I disputed this, he then recalled specifically handing me a bag with the sub and churro. He then said he was going to check the surveillance video, but I pointed out that it would be meaningless because it would just show him handing me a bag. When I insisted that he refund me the money for the sub I did not receive, he hung up on me again.
They essentially stole from me, so I shouldn't be surprised that they were also jerks about it.
BTW, the churro was stale and hard as a rock.
Service: 1
Constantin Gorbunov
Terrible experience at this Subway location. The staff here are extremely rude, especially an older gray-haired man who was outright disrespectful. His attitude and behavior were offensive and unacceptable. I’ve never felt so unwelcome at a restaurant. Avoid this place if you expect basic courtesy and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Juan Tellez Sandoval
Messed up my online order: didn’t add cheese and put vegetables despite specifically indicating not to. Ruined lunch/day.
Atmosphere: 1
Food: 1
Service: 1
nicolas Saintrain
Exorbitant price, dirty place. Normal food for a subway.
Atmosphere: 1
Food: 3
Service: 3
Sharath Krishna
Ambiance was good but food could be better , good for money
Atmosphere: 3
Food: 3
Service: 3
swim ercel
There’s a black guy in morning was so slow and rude, very bad customer service! We were in rush and had to wait for more than 10 minutes!
Atmosphere: 1
Food: 1
Service: 1
J Z (Captain Z)
They shut down orders after 11:00 p.m.
Atmosphere: 1
Food: 1
Service: 1
Карина Шакиртова
We arrived at the establishment at 12 at night. We were well served and there was a very kind sandwich maker. 10/10 ❤️
Atmosphere: 5
Food: 5
Service: 5
Sergei Shidlovskii
A very small place with only 3 tables, also they didn't allow you to refill soft drinks. Madness.
Brand new clean in-between Broad and Broadway on street. ... Hard to find location not on Broad st as claims but around back on New st. They skimp on your fixings and make very thin wimpy subs... Need to make your subs much fatter with garden fixings plse Don't recommend. But is new and clean
David W
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Subway Club
imtiaz ali
I m visitor of NYC, I m the sugar patient i want use wash for pi in this restaurant toilet, because there is no toilet near this ,but the staff manager & cleaning staff is very rude they are even not allowed to use washroom without buying food, it’s against the humanity kindly remove that staff, please don’t buy any food from this store they are not human??
Atmosphere: 1
Food: 1
Service: 1
Rich
Ordered online for pickup, guy insists I ordered a cup when I ordered a bottle, wouldn’t let me swap chips and was being a huge ahole about it. Other people are nice but I’m pretty much done with this place which is a ripoff to begin with.
Atmosphere: 1
Food: 3
Service: 1
Gabby Tino
First the Sandwhich guy (think he is Spanish) is 30 minutes late for an order I made ahead. And I showed him my order and he asked me for my ID, which was bizarre but okay I let that slide.. then one of the sandwhich in my order was a cold cut combo and all he added was boloney I told him it also came with salami and Ham yet he argued with me that it didn’t come with that even though I showed him my mobile order he refused to correct my order, and then he forgot to give me my churro the third order on my order yet he did not give me that either as he preferred to just argue with me instead. Unsatisfied and I will not be returning. Someone that lack so much customer service and good attitude should not have a job with people. I can’t eat this sandwhich now and he wouldn’t refund me. Horrible experience.
Avoid at all costs! I ordered a footlong and a churro online and when I picked up my order, the only guy at the counter repeated my name and he said "churro." I didn't think anything about it, ran some errands and went home. When I opened the bag, however, there was only a churro inside. I called the store and the guy said, hold on, I'll check if the sub is here; he then hung up on me. When I called back, he suddenly claimed that he said "sub and churro" when he handed me the bag. When I disputed this, he then recalled specifically handing me a bag with the sub and churro. He then said he was going to check the surveillance video, but I pointed out that it would be meaningless because it would just show him handing me a bag. When I insisted that he refund me the money for the sub I did not receive, he hung up on me again.
They essentially stole from me, so I shouldn't be surprised that they were also jerks about it.
BTW, the churro was stale and hard as a rock.
Service: 1
Terrible experience at this Subway location. The staff here are extremely rude, especially an older gray-haired man who was outright disrespectful. His attitude and behavior were offensive and unacceptable. I’ve never felt so unwelcome at a restaurant. Avoid this place if you expect basic courtesy and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Messed up my online order: didn’t add cheese and put vegetables despite specifically indicating not to. Ruined lunch/day.
Atmosphere: 1
Food: 1
Service: 1
Exorbitant price, dirty place.
Normal food for a subway.
Atmosphere: 1
Food: 3
Service: 3
Ambiance was good but food could be better , good for money
Atmosphere: 3
Food: 3
Service: 3
There’s a black guy in morning was so slow and rude, very bad customer service! We were in rush and had to wait for more than 10 minutes!
Atmosphere: 1
Food: 1
Service: 1
They shut down orders after 11:00 p.m.
Atmosphere: 1
Food: 1
Service: 1
We arrived at the establishment at 12 at night. We were well served and there was a very kind sandwich maker.
10/10 ❤️
Atmosphere: 5
Food: 5
Service: 5
A very small place with only 3 tables, also they didn't allow you to refill soft drinks. Madness.
Atmosphere: 1
Food: 3
Service: 1
Quite ok!
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Brand new clean in-between Broad and Broadway on street. ... Hard to find location not on Broad st as claims but around back on New st. They skimp on your fixings and make very thin wimpy subs... Need to make your subs much fatter with garden fixings plse
Don't recommend. But is new and clean
David W
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Subway Club
I m visitor of NYC, I m the sugar patient i want use wash for pi in this restaurant toilet, because there is no toilet near this ,but the staff manager & cleaning staff is very rude they are even not allowed to use washroom without buying food, it’s against the humanity kindly remove that staff, please don’t buy any food from this store they are not human??
Atmosphere: 1
Food: 1
Service: 1
Ordered online for pickup, guy insists I ordered a cup when I ordered a bottle, wouldn’t let me swap chips and was being a huge ahole about it. Other people are nice but I’m pretty much done with this place which is a ripoff to begin with.
Atmosphere: 1
Food: 3
Service: 1
First the Sandwhich guy (think he is Spanish) is 30 minutes late for an order I made ahead. And I showed him my order and he asked me for my ID, which was bizarre but okay I let that slide.. then one of the sandwhich in my order was a cold cut combo and all he added was boloney I told him it also came with salami and Ham yet he argued with me that it didn’t come with that even though I showed him my mobile order he refused to correct my order, and then he forgot to give me my churro the third order on my order yet he did not give me that either as he preferred to just argue with me instead. Unsatisfied and I will not be returning. Someone that lack so much customer service and good attitude should not have a job with people. I can’t eat this sandwhich now and he wouldn’t refund me. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Open 24 hours
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