Sugar Factory New York - Time Square

Alex was awesome! very attentive and sweet like candy! ?

Atmosphere: 5

Food: 5

Service: 5

Alex was very nice and the service was quick.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Hamburger

alex was great

Atmosphere: 5

Food: 2

Service: 5

Food wasn’t bad. Service was awful. My party waited 10 minutes to even be acknowledged, ordered food immediately (which came out pretty quick) and then waited another 30 minutes just to get the check. Drinks were empty the entire time. It took another server to bring us our check. Initial waitress was Alex, shoutout to the other young man that noticed us sitting and waiting to bring us our bill. Also had to go up to the bar to get our own refills. Absolutely ridiculous. 10/10 don’t recommend. *Also, tip was already added. LOL*
They’re also bribing for great reviews with candy or a duck.

Atmosphere: 3

Food: 3

Service: 1

Peace was amazing she was so kind to us and treated us like family

Atmosphere: 5

Food: 5

Service: 5

Good food ! Good service!thank you Alex you are the best I appreciate !!

Food: 5

Service: 5

Our waitress Alex was a great and very patient. Definitely recommend it

Atmosphere: 5

Food: 5

Service: 5

Excelent services by Alex . The sugar factory hamburgers the best

Atmosphere: 5

Food: 5

Service: 5

Alex was extremely welcoming when we arrived at The Sugar Factory (we accidentally came in the wrong door) the food was delicious and prepared so quickly! I loved the atmosphere of the place as well
The pink light was very soothing and the music was awesome.
If we had a Sugar Factory in Aus I would definitely become a regular!

Thanks again Alex ?

Vegetarian options: Great options

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Loaded Fries

We were served by Alex and she was amazing ☺️✨ super lovely and kind!! Would come back just because of her service! Thankyou!!

Atmosphere: 5

Food: 5

Service: 5

Our server Alex was very sweet and attentive. The vibe here was super cool. My only concern is that the elevator was out of service and I came with folx who were unable to walk upstairs.
Food was solid. The spinach artichoke dip was a winner. Other dish was a little salty.

Dan also printed out a photo for the family.

Wheelchair accessibility: Elevator was out of service but we were able to sit in the first floor.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Spinach Dip

Everything was great definitely enjoy myself thanks to

Atmosphere: 5

Food: 5

Service: 5

What an amazing experience! I had a chicken Caesar salad. It was so awesome and so filling. That is my complaint I so wanted to eat some yummy dessert but I was too full so had to leave with puppy dog eyes. The waitress was so sweet and kind to us.

Atmosphere: 5

Food: 5

Service: 5

Alex was very kind! I liked the visit to The Sugar Factory.

Atmosphere: 5

Food: 4

Service: 5

Alex did a great job attending. Will be back soon most definitely!

Atmosphere: 5

Food: 5

Service: 5