Sugar Factory New York - Time Square
694 8th Ave, New York
(347) 721-9066
Recent Reviews
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694 8th Ave, New York
(347) 721-9066
Georgina was amazing she’s a whole vibe and was very attentive.
Georgina is so welcoming 10/10 recommend coming here she mad the experience way better she's super sweet.
Helia was awesome!!!
Helia was amazing! She took such good care of my daughter and made sure she had a great time.
Helia was fabulous
The Sugar Factory is definitely an experience! The atmosphere and décor are over-the-top fun — colorful, energetic, and perfect for photos. I ordered the Rainbow Sliders, which were as fun to look at as they were to eat. The food was good overall, though the service was a bit slow during our visit. It is on the pricier side, but you’re really paying for the vibe and the creative, Instagram-worthy drinks and dishes. Great place to go if you’re celebrating or just want something different!
Kaylee service was top notch 👌
The vibe is great, but the food is terrible and the service is lacking. We waited forever for everything, never got refills on our water, had by far the worst truffle fries of my life (no truffle and undercooked)...oh, and they cost $22 which was an absolute joke. Overcooked, unseasoned salmon. My son enjoyed his sliders. If you're looking for cute pics for social media, go for it, but if you want decent food, skip it. We paid $178 for truffle fries, Greek salad with salmon, sliders, and a non-alcoholic drink. Yikes!
Alex was awesome! very attentive and sweet like candy! ?
Atmosphere: 5
Food: 5
Service: 5
Alex was very nice and the service was quick.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hamburger
Restaurantji Recommends
alex was great
Atmosphere: 5
Food: 2
Service: 5
Food wasn’t bad. Service was awful. My party waited 10 minutes to even be acknowledged, ordered food immediately (which came out pretty quick) and then waited another 30 minutes just to get the check. Drinks were empty the entire time. It took another server to bring us our check. Initial waitress was Alex, shoutout to the other young man that noticed us sitting and waiting to bring us our bill. Also had to go up to the bar to get our own refills. Absolutely ridiculous. 10/10 don’t recommend. *Also, tip was already added. LOL*
They’re also bribing for great reviews with candy or a duck.
Atmosphere: 3
Food: 3
Service: 1
Peace was amazing she was so kind to us and treated us like family
Atmosphere: 5
Food: 5
Service: 5
Good food ! Good service!thank you Alex you are the best I appreciate !!
Food: 5
Service: 5
Our waitress Alex was a great and very patient. Definitely recommend it
Atmosphere: 5
Food: 5
Service: 5
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