Sugar Factory New York - Time Square

694 8th Ave, New York
(347) 721-9066

Recent Reviews

KMom2

Overall experience was Ok. Food was delicious and the milkshake was wonderful. The service however was slow and staff very inattentive. When we approached the hostess she was on the phone understanding she was busy we waited. She never acknowledged us. As she hung up a different group who just walked in walked right past me (who was standing directly in front of the hostess) and asked if there was room for 5 with no reservations. Hostess again did not acknowledge that I had been standing there so I said “excuse me we have reservations” she told me to hold as she was going to see if there was space for the other people (with no reservations) took a while to get menus and order. After that service was fine. As we walked down the stairs my daughter slipped on the very wet floor. Same hostess that ignored us when we arrived didn't even really seem to be concerned for my daughter (she slid across the floor hard) all she said oh I guess we should move this mat. My daughter was ok so we left.

ErikaK

When we made the reservation, they asked what we were celebrating. I said my 24th birthday. The staff also asked what we were celebrating so I informed them of the same thing. We sat there for 2-3 hours, watching everyone get sung to for their birthday in front of the whole restaurant with sparklers. After working 14 hours a day for weeks straight, including on my birthday, I was looking forward to feeling a little special. No dessert, no discounts, so singing, no nothing. It's a slap in the face to watch the restaurant sing to a dozen parties and then be ignored.

johnny shkreli

Kids loved it but I did too, food was fantastic. Haylee the waitress made the kids have a blast!

Atmosphere: 5

Food: 5

Service: 5

Debora Reyes

Excellent service, good atmosphere, a great place to have brunch!

Atmosphere: 5

Food: 5

Service: 5

Karen B

Good service, spectacular food and drinks.

Atmosphere: 5

Food: 5

Service: 5

Maritza Acosta

Good for having gone there to spend a pleasant time at La 42. We decided to go in to see what it was like and from the first moment we were amazed and everything was perfect. Thank

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ensalada César

Yusbelys Briceño

Excellent so

Atmosphere: 5

Food: 5

Service: 5

Erika Corrales

Excellent Service, Very Rich Everything?

Atmosphere: 5

Food: 5

Service: 5

marlene martinez

Good breakfast. Excellent treatment ?

Atmosphere: 5

Food: 5

Service: 5

Daniela Perez

This place is amazing!The colors and the food and the shakes are to die for. And I stopped by in the am and it was nice and calm and the staff fully attentive and genuinely nice. Love it! I’ll try with my friends at night!

Atmosphere: 5

Food: 5

Service: 5

Angela Martínez

Excellent place. I thought it was very nice. I went in the morning. The food was very delicious. The Managers are very attentive. Thank you very much for the attention. Blessings. Fully recommended..!

Atmosphere: 5

Food: 5

Service: 5

Cheyanne West

Best place to eat in NYC on 44th and 8th our waiter everald was really nice , great service nice

Atmosphere: 5

Food: 5

Service: 5

cesar Jimenez

Wow, delicious breakfast, super service, recommendable, right?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Poached Eggs Benedict

TroyI

This was a bad experience. We had reservations for 10 people at 10 pm. We show up on time got seated and sat for 5 minutes with no one coming by. Looking around the restaurant we noticed the other two tables upstairs looked like they did not receive service too. We decided to get up and leave. Unfortunately they did not know but the rest of my other friends decided not to even come. We had a total of 41.

Food was overpriced and not even close To being all that. I took my son here for his birthday and we could've went to Applebees or some thing first time for everything tho won't go back ????????

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Sugar Factory New York - Time Square

694 8th Ave, New York, NY 10036
(347) 721-9066