The Ritz-Carlton New York, Central Park

I love staying here, great customer services, everyone is so friendly and nice....

We stayed a few weeks ago the location is amazing, it’s a quiet hideaway in a high traffic area, this hotel is so lowkey. Breakfast at the restaurant/ bar was mind blowing and the presentation impressive. The ambience was to die for, the staff attentive, and the check out was seamless. This is somewhere you’d like to visit when you need a quiet break from all the noise. I absolutely loved my stay, one of the best parts was the full sized soak in bathtub and rainfall shower, the bathroom was an absolute dream! 😴😍🗽

The Hotel is Historic & Luxury, Friendly, Direct view of Central Park.

Outstanding staff - bar is lovely!

Service: 5

Even though we didn't have a room with a view, the room we did have was nicely appointed, clean, and comfortable! Friendly staff too!

Service: 5

Top notch service, location, and room. The view of Central Park and deep soaking bathtub were my favorite. I will definitely stay with them for my NYC trips. The concierge was very helpful.

Service: 5

It's a Ritz-Carlton; you get all of the service that you pay for.

Service: 4

I had a delicious breakfast of eggs Benedict (classic) with ham, and there was a salmon option as well. I also had a mixed berries fruit plate. The freshly squeezed green energy juice was perfect. The service was 5 stars. Alice was wonderful and so kind, professional and polite. I had a lovely day at The Ritz-Carlton NY overlooking Central Park.

Service: 5

My boyfriend and I spent 2 nights and 3 days here. We were supposed to get a double occupancy but because our ride dropped us off a few hours before check-in we got a different room with one bed but that's okay. We had the Central Park view. The people who worked at this hotel were nice and treated us well. Long story short I won an all-paid NY trip and the travel agent who was assigned to me chose The Ritz Carlton Hotel for us. Everyone who walked into the hotel was dressed nicely and you could tell they had money lol compared to myself and my boyfriend coming from the deep South of Mississippi we didn't own any business casual attire and the employees didn't treat us any differently. The bar in the hotel has great food and a shoutout to Manny who helped my boyfriend find a weed shop lol everyone was friendly. My favorite thing at this hotel was the showers the hot water felt amazing like I was getting a massage I never wanted to get out.Nearby activities: Central ParkWalkability: It's New York there's a ton of places to walk or get a horse ride from those annoying men at the corner offering you a ride every time you pass by.Food & drinks: The bar employees offered to remake my food I had ordered if it didn't taste right or if I didn't eat it right away and it got cold. I chose the Chefs Pasta (something like that)

Service: 5

Hands down the place to be, across central park, the concierge was awesome in booking a last minute tour at 9 pm to midnight across New York! Fabulous from time square to little Italy, Joes Pizza and much more! Rooms clean and staff always helpful with a smile and pet friendly. They also coordinated a carriage ride around Central Park. They made our stay memorable.

Service: 5

Quite good ??

Noteworthy details: Good for chilling out ?

Service: 3

This hotel was not what I anticipated. While its location is undoubtedly prime, it didn't meet the Ritz-Carlton standards I've come to expect. The rooms felt small, with dirty windows, basic amenities, and some old-fashioned decor and furniture elements. The service was basic, lacking the attention to detail I've encountered at other locations. Moreover, given the quality, the price was steep. If you're set on the Ritz-Carlton experience in this city, I'd suggest exploring their other properties or considering a different hotel.Rooms: The standard room is a basic three stars hotel room. Nothing special about it.

Service: 4

Travel to NYC a lot and often stay at the JW Marriott because we love it there. We thought we would splurge and stay at the Ritz Carlton Central Park this time, bad decision. The room was nice and the doormen are fantastic but that’s about it. The lobby is small and not very inviting, and restaurant not very enjoyable. But the real issue is the front desk staff and manager. They were so rude to us, it almost ruined our entire vacation. You hear about the incredible service that these people are supposed to give it to you, but it was just horrifying and we will never be back.

In August we enjoyed a two week holiday in New York, and decided to stay at a couple of different places. Our first stay was at one of the old social clubs in Midtown, and the second at the Ritz Carlton, overlooking Central Park. In the past we have stayed at a couple Ritz Carlton hotels in other countries, and had great experiences at both, which is why we decided to book with them again during our New York stay. Normally you would think that the Ritz in New York would be one of the world’s premiere properties, with all that goes with being such a property. But such was not the case. Please read on. We arrived early, before a room was available, we were pleased to find that we could get an upgrade to a room with a view. We left two phone numbers where we could be reached when our room was ready, and then did some sightseeing around the city. 7 pm came with no call from the hotel, upon returning we found that our room was ready, but that they had forgotten to call us. This wasn’t too big a deal, as we were enjoying our sightseeing, but this is the first time that hotel promised to call us, and then forgot. The doormen at the Ritz in New York aren’t like in other countries, or even other parts of America. They don’t wear uniforms other than black polo shirts and black pants, there seems to be no dress code, and no standards for appearance. These guys could have passed for bouncers at a club, or tow truck drivers. And the doormen are often nowhere near the door, or, if they are, they are playing with their phones. This was a little surprising as the doormen at other Ritz properties were uniforms, don’t play with their phones, and are actually on hand to open the door for you. After a long day, I ran the bath for my 8-year-old daughter, and was surprised to find that the water was a rich brown color. Calling the front desk, I was told that this was normal, and that I had to let the water run until it was clear. I did this, but the water never got completely clear, and always had a somewhat yellowish color. One of the reasons we chose the Ritz was to have a bath tub, which is less common in New York than in other places. With the water looking the way it did, none of us wanted to use the bath tub, and were not especially comfortable using the shower, and using the water to brush our teeth was out of the question. I can’t believe that a hotel in one of the world’s great cities with a room rate of more than $1k per night can’t have clean tap water. We ordered a quick breakfast for our daughter, this was a plate of pancakes, a glass of milk, and coffee for two, which ended up costing $91. The club we had stayed at prior to the Ritz (besides having clean water), had a far superior continental breakfast which was $23 per person. The Ritz is not much of a value in regards to their restaurants and room service. Of course, in addition to the $91 we were expected to leave a tip. Oddly, the button on the phone to the front desk only works from 10 am to 6 pm. Other properties we have stayed at have a person on hand to answer the phone 24-7, and service is prompt. One would think the New York City Ritz Carlton would have higher standards. The room itself was excellent, the view was great. The bed, bedding, and pillows were comfortable. But the housekeeping was not very good. Used cups and glasses were not taken away, and when they eventually were, they were not replaced with new ones. The floor was never vacuumed properly, and things were not put away. Outside the hotel was not especially nice. Though it was great to be across the street from Central Park, the area around the hotel was not clean. The walkway in front was littered with cigarette butts and bits of trash, I found blood stains on the sidewalk a short distance from the entrance, and by the corner was a large bag of what looked like human feces, which was left to sit there during our entire stay. I am sorry to say that our stay at the Ritz Carlton was not worth what we paid for it. There are far better places with better services for a better price. The Ritz New York could be

Perfect hotel & amazing staff especially Al the doorman who is fabulous. The housekeeping staff are so friendly and the attention to detail is unbelievable play they were so friendly and had a chat with us every day even finding my daughter hair straighteners! Club lounge is gorgeous and chefs are amazing.