Dunkin'
242 E Union St, Newark
(315) 331-3075
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My wife drinks Cafe Bustello. I liked the iced coffee with a little bit of vanilla at Dunkin.
Great little Dunkin' location!
The donuts and bagels are delicious
I will give them credit because it was busy however it was awful service from start to finish. The woman taking my order was consistently talking over me while I was trying to place a $32 order so I immediately had a feeling that it wasn’t going to go well and I was right. After I ordered, she gave me my total and then said hang up so I stayed at the speaker and after 2 to 3 minutes I said should I pull forward today and the response I got was “uh yeah” as if it was obvious after I was told to hang on….The elderly woman at the window, as soon as she handed me the first coffee (that had 1/8 of the normal amount of cold foam that I pay extra for on it) I said oh this was supposed to have cinnamon and sugar on top of the cold foam. She sighed, shook her head as I handed it back to her, handed it to another worker who with no gloves took the top off, set it on the counter next to what looked like a cleaning rag and put the tiniest sprinkle of cinnamon and sugar on top halfway put the lid on and handed it back to the elderly woman. I said nothing. Then I had to tell her that there was supposed to be 2 glazed donuts and they only gave me 1. She sighs again takes the bag from me throws another donut in the bag and hands it back. Upon getting home I realized I also didn’t get the avocado spread I paid extra for so I had to go back. Once at home again I realize we were missing an order of hash browns also lol. Not worth driving back but that was terrible. No apologies, no friendliness. Being busy can excuse filling the order mistakes (multiple) but not Bad customer service. Worst experience I’ve had at any location, and to think this one is 5min from my house so the most convenient to go too but this was my 3rd time having a bad experience rather the coffee wrong or just employees that seem absolutely miserable.
At least once during the weekend, we make a quick trip down the road to our local Dunkin. You know what you're getting & they are as excited to see my dog as he is to roll up for his favorite Cup for Pup. The staff are always helpful while moving the drive thru line along to keep the wait to a minimum. They seem actually enjoy their jobs every time we've visited.
I go to this Dunkin a lot and I will say I rarely get a bad tasting coffee. I know Dunkin has a reputation for making it different every time but this one doesn’t. I’ve been to several Dunkin’s and this one is my favorite. The older lady that usually works drive thru in the mornings is so nice to me and even knows me by my name. They’ve never gotten my order wrong and they’re usually super fast. ☺️
Slow service period. Only customer in restaurant and entire staff waited 5 minutes to make my 4 croissants. Went through drive through another time and waited 10 minutes because new trainee lost our order. After inquiring about my food manager gave a summation about staff in a strong manner. No apology simply a reflex to attack a customer.
Very slow service in the drive that.
I haven’t really had any bad times here but foods so good best service every and I would definitely come back soon they always take care of the customers even when it’s busy I highly recommend here
Atmosphere: 4
Food: 4
Service: 4
Much improved!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I called last week to order munchkins for halloween. When I went to pick them up, the girl said she didn't know about any order. So I didn't get them. Went to Tim Hortons instead.
Parking: There are maybe 8 spots that always have cars in them. I think they are the employees' cars.
Atmosphere: 2
Food: 3
Service: 1
5 bucks for 7 disk-shaped hashbrowns and cheese and bacon bits lol.
Atmosphere: 3
Food: 3
Service: 3
We won't be returning.
Feel ripped off.
Atmosphere: 1
Food: 1
Service: 1
The food is great here, you can tell it’s fresh and that they make it with love. The drinks are made properly. and the staff is wonderful.
Atmosphere: 5
Food: 5
Service: 5
Whole process was good til I received my ? toast with bacon. The pictures looks like nothing I received and it was 1 slice of toast for almost 5 bucks the least it should be is 2 slices and somewhat similar in pictures to what is received. ?
Atmosphere: 4
Food: 2
Service: 4
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