Have never had a bad experience here. Great place to stop when your in a pinch. Staff has always been pleasant, even when they're getting slammed
Atmosphere: 4
Food: 5
Service: 5
Rudy Snow
My wife lives it, me, not so much.
Atmosphere: 2
Food: 4
Service: 3
Jasmine Shephard
Purchased food multiple times. Good service, good food.
Atmosphere: 5
Food: 5
Service: 5
J Lewis
Train your employees. I watched the employee Assembling Burritos picking up food that had fallen onto the steam table and putting it into people's burrito more than once today. Employees with gloves touching their phones then food. They were preparing. And the poor woman closing burritos couldn't fold a burrito if her life depended on it.
Atmosphere: 4
Food: 4
Service: 4
Vanessa Freeman
Absolutely terrible customer service today. I have my infant in the car and tried ordering 1 taco via the app and because I don't have Google Pay my payment didn't go through. However said I could pay at the window. The guy at the window was so unbelievably rude and when I asked how can I place my order, can I call, he had not a clue what I could do. I mentioned I had my kid in the car...he could careless. Get new staff Chipotle in Olean. Im sure there are other people out there that would value that job.
Service: 1
Ajmal Ahmad Zai
I ordered a burrito bowl from this Chipotle and unfortunately had a really disappointing experience. While eating, I found a piece of plastic mixed in with my food. This is a serious food safety issue and completely unacceptable. I expect better quality control, especially from a place I normally enjoy. I hope the management addresses this so it doesn’t happen to anyone else.
Jake Menefee
Food is good but man every time I go here I either have a missed item or a wrong item.. I’ve tried to call back but their automated support system sucks to deal with
Atmosphere: 3
Service: 2
Jessica Gilluly
Stupid me, thought that maybe this time would be okay. I picked up a order for my office, both burrito bowls were mixed up (unediable for me), honest mistake, but my lunch break is over and I am unable to go back to the store to pick up a corrected burrito bowl. I called to get a refund for my meal. Nope, they said they are unable to do refunds. They will not deliver a corrected meal because it would be an order under $10. So I don't get a lunch today. But don't worry! They offered TWO free beverages for future use. I am most upset because there is no way to get ahold of anyone at the actual location, just customer support from somewhere that is not local. Over priced and poor customer service.
Taylor Poliseo
Clean restaurant with good food, I went in yesterday and saw them temperature checking all of their food that they were using. They're always very helpful and generous with portions here. I highly recommend it!
Chris Monteleone
This is the worst Chipotle I have ever been to. The food is always cold, bland and underportioned. The staff are rude as hell and instead of fixing mistake they just kick you out.
No one in town likes this Chipotle. Imagine being so excited to get a restaurant that is typically incredible just to get one that is consistently terrible. There's a reason they only have 3.3 stars. I am obviously not the only one to feel this way.
Serving undercooked chicken is extremely dangerous and thats what you get here, or you get burnt to a crisp hard as a rock nasty chicken.
Know who the manager is and there is no surprise why this place is so horrific. In DESPERATE need of new management.
Dont waste your time or money folks. Choose something else for dinner.
Ordered to the wrong chipotle and still got it complimentary. These guys are goated
Atmosphere: 5
Food: 5
Service: 5
Sean Huntington
This is the worst Chipotle.
Atmosphere: 2
Food: 3
Service: 2
Bart Gibson
Fast service, clean place, and amazing food. Will definitely return.
Atmosphere: 5
Food: 4
Service: 5
Brian Bailey
We liked almost everything about eating here. The people were great. The food was delicious. There was enough on menu to satisfy our wants. I can only afford to eat here once in a great while, unfortunately.
Atmosphere: 5
Food: 5
Service: 5
Jenny McClintock
I was there for dinner at around 5:45. The food was okay but some of the ingredients look dried out, especially the vegetarian tofu(?) option. The people that work there were pretty nice. But the place was a mess. The bench that I sat in was loose and wobbly. The table was dirty. The area around the drinks was filthy and the floor was all wet! At least the bathrooms were pretty clean. I should have read the reviews before I went here. I would avoid this place if I were you.
Have never had a bad experience here. Great place to stop when your in a pinch. Staff has always been pleasant, even when they're getting slammed
Atmosphere: 4
Food: 5
Service: 5
My wife lives it, me, not so much.
Atmosphere: 2
Food: 4
Service: 3
Purchased food multiple times. Good service, good food.
Atmosphere: 5
Food: 5
Service: 5
Train your employees. I watched the employee Assembling Burritos picking up food that had fallen onto the steam table and putting it into people's burrito more than once today. Employees with gloves touching their phones then food. They were preparing. And the poor woman closing burritos couldn't fold a burrito if her life depended on it.
Atmosphere: 4
Food: 4
Service: 4
Absolutely terrible customer service today. I have my infant in the car and tried ordering 1 taco via the app and because I don't have Google Pay my payment didn't go through. However said I could pay at the window. The guy at the window was so unbelievably rude and when I asked how can I place my order, can I call, he had not a clue what I could do. I mentioned I had my kid in the car...he could careless. Get new staff Chipotle in Olean. Im sure there are other people out there that would value that job.
Service: 1
I ordered a burrito bowl from this Chipotle and unfortunately had a really disappointing experience. While eating, I found a piece of plastic mixed in with my food. This is a serious food safety issue and completely unacceptable. I expect better quality control, especially from a place I normally enjoy. I hope the management addresses this so it doesn’t happen to anyone else.
Food is good but man every time I go here I either have a missed item or a wrong item.. I’ve tried to call back but their automated support system sucks to deal with
Atmosphere: 3
Service: 2
Stupid me, thought that maybe this time would be okay. I picked up a order for my office, both burrito bowls were mixed up (unediable for me), honest mistake, but my lunch break is over and I am unable to go back to the store to pick up a corrected burrito bowl. I called to get a refund for my meal. Nope, they said they are unable to do refunds. They will not deliver a corrected meal because it would be an order under $10. So I don't get a lunch today. But don't worry! They offered TWO free beverages for future use. I am most upset because there is no way to get ahold of anyone at the actual location, just customer support from somewhere that is not local.
Over priced and poor customer service.
Clean restaurant with good food, I went in yesterday and saw them temperature checking all of their food that they were using. They're always very helpful and generous with portions here. I highly recommend it!
This is the worst Chipotle I have ever been to. The food is always cold, bland and underportioned. The staff are rude as hell and instead of fixing mistake they just kick you out.
No one in town likes this Chipotle. Imagine being so excited to get a restaurant that is typically incredible just to get one that is consistently terrible. There's a reason they only have 3.3 stars. I am obviously not the only one to feel this way.
Serving undercooked chicken is extremely dangerous and thats what you get here, or you get burnt to a crisp hard as a rock nasty chicken.
Know who the manager is and there is no surprise why this place is so horrific. In DESPERATE need of new management.
Dont waste your time or money folks. Choose something else for dinner.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered to the wrong chipotle and still got it complimentary. These guys are goated
Atmosphere: 5
Food: 5
Service: 5
This is the worst Chipotle.
Atmosphere: 2
Food: 3
Service: 2
Fast service, clean place, and amazing food. Will definitely return.
Atmosphere: 5
Food: 4
Service: 5
We liked almost everything about eating here. The people were great. The food was delicious. There was enough on menu to satisfy our wants. I can only afford to eat here once in a great while, unfortunately.
Atmosphere: 5
Food: 5
Service: 5
I was there for dinner at around 5:45. The food was okay but some of the ingredients look dried out, especially the vegetarian tofu(?) option. The people that work there were pretty nice. But the place was a mess. The bench that I sat in was loose and wobbly. The table was dirty. The area around the drinks was filthy and the floor was all wet! At least the bathrooms were pretty clean. I should have read the reviews before I went here. I would avoid this place if I were you.
Atmosphere: 1
Food: 2
Service: 3
Loading...