Drink wasn’t made correctly - chai tea and it was way too light, when I asked for a couple pumps of chai in a pump cup, so the barista wouldn’t have to throw the whole drink and remake it. She proceeds to tell me, “we won’t be doing this again, our company doesn’t allow it.
Zane Keniston
It's great having a Starbucks here. It's new, clean, and well stocked. The staff is friendly and efficient.
Leonna Black
I had the best experience, this morning. First, yesterday I got drinks that weren’t sweetened, so today I told the adorable girl at the window that I want to make sure they were sweet this time. She told me they would be sweetened and that they’d cover the cost of our order, because we didn’t get good ones yesterday. Both girls at the window were so helpful. 100 percent recommended, and don’t be afraid to let them know if something is wrong with your order. 😍 thank you!
LJ Metzger
This new Starbucks was recently built in a desert of Starbucks so everyone is so happy to have one. What a breath of fresh air to have a fast, friendly, CLEAN, and actually accurate Starbucks! The only other Starbucks that's an hour away in Lakewood/Jamestown is super dirty everywhere, dusty lobby, sticky floors, always has flies walking all over stale pastries, always messes up simple orders, and it just flat out sucks. So happy to have a better option now.
amy button
On Wednesday June 11 I ordered 2 hot caramel macchiato upside down with extra caramel drizzle we went through the drive through they were ready as we drive away one of them was not right so I went into the store and was politely greeted by Bre who asked what the problem was I asked her to giving a stir and add a little Carmel to see if that was the problem. She says no we will make a fresh o e and as we were talking she also was very helpful as how to order a cold Carmel macchiato. Bre was wonderful and had a smile the whole time . I will definitely be back. Thank you Bre
Anna Boser
they do not know how to make mocha cookie crumbls good every time i get one it is either not blended well or lacking something this time they put no chocolate in it at all
Bryan Garrett
This store is a welcome place, along with great coffee and food.
Lisa Houben
Great iced matcha latte'
Christina Patterson
I love this place I come in once or twice a month and i love how great the customer service is I love how I can come in and sit and wait for my order
Why is the other coffee shop, Tim Hortons, line wrapped around the building and no one at this Starbucks? I found out. My splash of cream, specifically asked for 1/4”, turned into heavier cream. With no rush of people and at $6 a cup, they have to do a better job. Rather than give a canned answer about contacting their CS department, management at the store needs to set the tone. All of the reviews are similar. Problem identified, now comes the process to fix. Business is quite simple but takes effort.
Stephanie
I ordered my drinks in drive thru and the young lady who took my money super nice. The other lady who handed my drinks to me RUDE! She practically threw/shoved my drinks at me no smile no nothing. I said thank you and she rolled her eyes.
Carly Heft
Went inside to order to go and It took maybe 15 minutes for them to take my order when there was no Other customers inside when I got there and there were 3 people working. After my order Is finally placed and I was waiting another lady came in waited as well and then placed her order. She ordered 3 drinks and I only ordered one and she received her order before me. And then a force employee clocked in, and I still waited. I waited a total of 30 minutes at the LEAST just to get one Frappuccino which also had no flavor whatsoever. Waste of $7.
Michelle Kuhaneck
Today 05/11/25 I got an iced coffee and I discovered a HAIR just chilling inside my cold foam. I tried to get the barista’s attention but wasn’t successful. so I drove back around to the speaker box to let them know. Once I got my drink remade it wasn’t what I ordered and when I asked to speak to a manager, they said there wasn’t one available. I had high hopes for this Starbucks location when I found out Olean was getting one. But almost every order I have gotten from here has not been made correctly. And now I am experiencing hair in my drinks! 🤮🤢🤮🤢🤮🤢🤮🤢 So I don’t think I will be returning until they can get their shit together! Do better Olean Starbucks! Tim Hortons would NEVER serve me hair with my drinks!
Atmosphere: 1
Food: 1
Service: 1
Jake Ben
The representation of everything wrong with the way the food industry is going. Wanna wait a hour for a mediocre coffee? Make sure you visit this location! I’m writing this in the lobby, still waiting for me drink, well over a hour of waiting while the entire time there has been at least 15 drinks just sitting on the counter for online pickup. I don’t know, maybe stop your online orders if you’re so packed??? What a joke. Will NEVER RETURN. Genuinely hope this goes out of business and soon.
Ryan needs a raise$. 10/10 customer service
Drink wasn’t made correctly - chai tea and it was way too light, when I asked for a couple pumps of chai in a pump cup, so the barista wouldn’t have to throw the whole drink and remake it. She proceeds to tell me, “we won’t be doing this again, our company doesn’t allow it.
It's great having a Starbucks here. It's new, clean, and well stocked. The staff is friendly and efficient.
I had the best experience, this morning. First, yesterday I got drinks that weren’t sweetened, so today I told the adorable girl at the window that I want to make sure they were sweet this time. She told me they would be sweetened and that they’d cover the cost of our order, because we didn’t get good ones yesterday. Both girls at the window were so helpful. 100 percent recommended, and don’t be afraid to let them know if something is wrong with your order. 😍 thank you!
This new Starbucks was recently built in a desert of Starbucks so everyone is so happy to have one. What a breath of fresh air to have a fast, friendly, CLEAN, and actually accurate Starbucks!
The only other Starbucks that's an hour away in Lakewood/Jamestown is super dirty everywhere, dusty lobby, sticky floors, always has flies walking all over stale pastries, always messes up simple orders, and it just flat out sucks. So happy to have a better option now.
On Wednesday June 11 I ordered 2 hot caramel macchiato upside down with extra caramel drizzle we went through the drive through they were ready as we drive away one of them was not right so I went into the store and was politely greeted by Bre who asked what the problem was I asked her to giving a stir and add a little Carmel to see if that was the problem. She says no we will make a fresh o e and as we were talking she also was very helpful as how to order a cold Carmel macchiato. Bre was wonderful and had a smile the whole time . I will definitely be back. Thank you Bre
they do not know how to make mocha cookie crumbls good every time i get one it is either not blended well or lacking something this time they put no chocolate in it at all
This store is a welcome place, along with great coffee and food.
Great iced matcha latte'
I love this place I come in once or twice a month and i love how great the customer service is I love how I can come in and sit and wait for my order
Restaurantji Recommends
Why is the other coffee shop, Tim Hortons, line wrapped around the building and no one at this Starbucks? I found out. My splash of cream, specifically asked for 1/4”, turned into heavier cream. With no rush of people and at $6 a cup, they have to do a better job. Rather than give a canned answer about contacting their CS department, management at the store needs to set the tone. All of the reviews are similar. Problem identified, now comes the process to fix. Business is quite simple but takes effort.
I ordered my drinks in drive thru and the young lady who took my money super nice. The other lady who handed my drinks to me RUDE! She practically threw/shoved my drinks at me no smile no nothing. I said thank you and she rolled her eyes.
Went inside to order to go and It took maybe 15 minutes for them to take my order when there was no Other customers inside when I got there and there were 3 people working. After my order Is finally placed and I was waiting another lady came in waited as well and then placed her order. She ordered 3 drinks and I only ordered one and she received her order before me. And then a force employee clocked in, and I still waited. I waited a total of 30 minutes at the LEAST just to get one Frappuccino which also had no flavor whatsoever. Waste of $7.
Today 05/11/25 I got an iced coffee and I discovered a HAIR just chilling inside my cold foam. I tried to get the barista’s attention but wasn’t successful. so I drove back around to the speaker box to let them know. Once I got my drink remade it wasn’t what I ordered and when I asked to speak to a manager, they said there wasn’t one available. I had high hopes for this Starbucks location when I found out Olean was getting one. But almost every order I have gotten from here has not been made correctly. And now I am experiencing hair in my drinks! 🤮🤢🤮🤢🤮🤢🤮🤢 So I don’t think I will be returning until they can get their shit together! Do better Olean Starbucks! Tim Hortons would NEVER serve me hair with my drinks!
Atmosphere: 1
Food: 1
Service: 1
The representation of everything wrong with the way the food industry is going. Wanna wait a hour for a mediocre coffee? Make sure you visit this location! I’m writing this in the lobby, still waiting for me drink, well over a hour of waiting while the entire time there has been at least 15 drinks just sitting on the counter for online pickup. I don’t know, maybe stop your online orders if you’re so packed??? What a joke. Will NEVER RETURN. Genuinely hope this goes out of business and soon.
Atmosphere: 1
Food: 1
Service: 1
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