Dunkin' donuts is absolute trash, but the oneonta stores are the lowest of the low.
Atmosphere: 1
Food: 1
Service: 1
Ted Phillips
The drive thru order system didn’t work. When I got to the window, they refused service. They didn’t even suggest I come in to get the large black coffee I wanted. Then I was asked to move on because a real order was in the car behind me. We said nothing and left. Poor service, poorly trained staff. Won’t be back.
Atmosphere: 1
Service: 1
Kaylea Widman
I just sat in line for 10 minutes. Watched the kid scratch his head with gloves on and continue making my food then forgot to put the bacon on my sandwich. I had to walk in the girl at the window was very rude.
Atmosphere: 1
Food: 1
Service: 1
Randy L
Waited in drive thru for about 10min no one in front no orders goin out. me thinking the speaker is broken after saying hello 3 times. I pull to window. Get told I have to go to the back of line. Then I try to explain i been waiting at the speaker with a line behind me they shut the window on me. Very rude. I come here every day and always nice. Well i guess ill go to one the other 2 dunkins from now on.
Service: 1
Kate Bolton
If I could give 0 stars that would be the correct rating. Staff is rude beyond compare.i went through drive through to pick up an order for a passenger in my car. Service person refused to give me the order for my passenger until she was able to say that I needed an attitude adjustment. After she couldn't hear and then blamed me for spelling my passengers name out. She then refused to let go of the drink and caused me to spill some before getting it I to my vehicle. My passenger then took a sip and said the drink tasted salty. As if it was tampered with. Poor show. All of this could have been avoided if service person just allowed to us to come to window and speak in person if intercom wasn't working properly. I rarely give any reviews publicly but, no one answers the store phone and their corporate phone number does not accept calls either. I will never go that chestnut location.
Sammi Mitchel
Inconsistent quality, horrendous wait times, and employees are so rude and disrespectful it’s *almost* a talent. Bring your business elsewhere! Maybe this establishment will close and the employees will be forced to get jobs they actually like ❤️
Atmosphere: 1
Food: 1
Service: 1
Misty Roolf
Stopped at this dunkin for coffee, it was old and burnt. Very disappointed travlers....
Chris Novakovic
Drive through is supposed to be fast not a turtle race. Lots of mental gymnastics at this location. I don’t know who runs this place but should be fired.
Atmosphere: 1
Food: 1
Service: 1
Finn
Workers were Karen’s and they didn’t have enough. Also it took 30 minutes to order and they forgot to give me a donut and forgot the hash browns in the snack wrap!!!! Don’t go to this dunkin or get karened
Atmosphere: 1
Food: 1
Service: 1
Luke Franey
Karen like worker started yelling at the customers and threatened to not take peoples orders DONT GO TO THIS DUNKINS. THE FOOD IS TRASH. My English muffin is burnt and they forgot to give my friend his hash browns. I would give zero stars if I could
I’ve been to many Dunkin’ Donuts locations, and this was by far the worst experience I’ve had. The workers were extremely rude from the moment I walked in. Instead of greeting customers or showing basic courtesy, they acted like serving people was an inconvenience. When I asked a simple question about my order, the employee responded with attitude and made me feel like I was bothering them.
The tone, body language, and lack of professionalism were unacceptable. Dunkin’ Donuts is supposed to be about quick service and friendly vibes, but this location completely missed the mark. I left feeling frustrated and disrespected — not exactly the way you want to start your day with a cup of coffee.
I hope management addresses this issue because customers deserve better.
Tennille Wasek
If I could give zero stars I would. Everyone who works here has the worst attitude. I went through the drive through and they didn’t have my order. Instead of just making it they told me to go around again. I instead went in and despite me giving my coffee order again they got it wrong. The place was swarming with flies and filthy. Never again.
Atmosphere: 1
Food: 1
Service: 1
Dan Gascon
This place is dirty. And the workers are soooo RUDE!!!!
Atmosphere: 1
Food: 3
Service: 1
Lisa Roper
Very quiet this evening. Customer service was quick and efficient. Pleasant ladies behind the counter. Store could use a quick once over to make it presentable.
Dunkin' donuts is absolute trash, but the oneonta stores are the lowest of the low.
Atmosphere: 1
Food: 1
Service: 1
The drive thru order system didn’t work. When I got to the window, they refused service. They didn’t even suggest I come in to get the large black coffee I wanted. Then I was asked to move on because a real order was in the car behind me. We said nothing and left. Poor service, poorly trained staff. Won’t be back.
Atmosphere: 1
Service: 1
I just sat in line for 10 minutes. Watched the kid scratch his head with gloves on and continue making my food then forgot to put the bacon on my sandwich. I had to walk in the girl at the window was very rude.
Atmosphere: 1
Food: 1
Service: 1
Waited in drive thru for about 10min no one in front no orders goin out. me thinking the speaker is broken after saying hello 3 times. I pull to window. Get told I have to go to the back of line. Then I try to explain i been waiting at the speaker with a line behind me they shut the window on me. Very rude. I come here every day and always nice. Well i guess ill go to one the other 2 dunkins from now on.
Service: 1
If I could give 0 stars that would be the correct rating. Staff is rude beyond compare.i went through drive through to pick up an order for a passenger in my car. Service person refused to give me the order for my passenger until she was able to say that I needed an attitude adjustment. After she couldn't hear and then blamed me for spelling my passengers name out.
She then refused to let go of the drink and caused me to spill some before getting it I to my vehicle. My passenger then took a sip and said the drink tasted salty.
As if it was tampered with.
Poor show. All of this could have been avoided if service person just allowed to us to come to window and speak in person if intercom wasn't working properly.
I rarely give any reviews publicly but, no one answers the store phone and their corporate phone number does not accept calls either.
I will never go that chestnut location.
Inconsistent quality, horrendous wait times, and employees are so rude and disrespectful it’s *almost* a talent. Bring your business elsewhere! Maybe this establishment will close and the employees will be forced to get jobs they actually like ❤️
Atmosphere: 1
Food: 1
Service: 1
Stopped at this dunkin for coffee, it was old and burnt. Very disappointed travlers....
Drive through is supposed to be fast not a turtle race. Lots of mental gymnastics at this location. I don’t know who runs this place but should be fired.
Atmosphere: 1
Food: 1
Service: 1
Workers were Karen’s and they didn’t have enough. Also it took 30 minutes to order and they forgot to give me a donut and forgot the hash browns in the snack wrap!!!! Don’t go to this dunkin or get karened
Atmosphere: 1
Food: 1
Service: 1
Karen like worker started yelling at the customers and threatened to not take peoples orders DONT GO TO THIS DUNKINS. THE FOOD IS TRASH. My English muffin is burnt and they forgot to give my friend his hash browns. I would give zero stars if I could
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Workers were terribly
Atmosphere: 1
Food: 1
Service: 1
I’ve been to many Dunkin’ Donuts locations, and this was by far the worst experience I’ve had. The workers were extremely rude from the moment I walked in. Instead of greeting customers or showing basic courtesy, they acted like serving people was an inconvenience. When I asked a simple question about my order, the employee responded with attitude and made me feel like I was bothering them.
The tone, body language, and lack of professionalism were unacceptable. Dunkin’ Donuts is supposed to be about quick service and friendly vibes, but this location completely missed the mark. I left feeling frustrated and disrespected — not exactly the way you want to start your day with a cup of coffee.
I hope management addresses this issue because customers deserve better.
If I could give zero stars I would. Everyone who works here has the worst attitude. I went through the drive through and they didn’t have my order. Instead of just making it they told me to go around again. I instead went in and despite me giving my coffee order again they got it wrong. The place was swarming with flies and filthy. Never again.
Atmosphere: 1
Food: 1
Service: 1
This place is dirty. And the workers are soooo RUDE!!!!
Atmosphere: 1
Food: 3
Service: 1
Very quiet this evening. Customer service was quick and efficient. Pleasant ladies behind the counter. Store could use a quick once over to make it presentable.
Atmosphere: 3
Service: 4
Loading...