Chipotle Mexican Grill
200 Consumer Square Ste 208, Plattsburgh
(518) 310-3512
Recent Reviews
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I enjoy eating here when I'm passing through town but the restaurant is always really dirty and grungy inside. I mean really bad.
Atmosphere: 2
Food: 4
Service: 3
Very disappointed with the lack of meat that was put into our burritos. Ordered online for pick up, as we were eating our burritos we both noticed how an entire half had no meat, I ate my other half and if there was a tablespoon of meat I was lucky. Very disappointed, my husband said that’ll be our last time getting chipotle’s. On to Lomelli’s.
Atmosphere: 1
Food: 1
Service: 1
This is the dirtiest restaurant I have ever been to. It would not pass a sanitation inspection. I can not believe that a Chipotle has such low standards. Very disappointed.
Atmosphere: 1
Food: 1
Service: 2
Food was good. Service was just ok. Young lady at register must've been having a bad day or needs to work on customer service skills. She was short with us and frustrated when having to correct the size of queso requested after not asking what size we wanted and packed our togo bag terribly stacking the heaviest bowls on top of one another crushing the bottom one which was not noticed until arriving home to find leaking juices all over the back of our vehicle coming from a soaking wet deteriorating paper bag. Otherwise our visit was OK. Staff was working hard and fast. Queso Blanco was thicker than usual from sitting on the line for too long and should have been maintained and thinned out or simply replaced but did still taste good. Atmosphere is like any Atmosphere of fast food which is why we chose take out instead of dining in.
Atmosphere: 3
Food: 4
Service: 3
chipotle has recently gone down hill very rapidly, me and my gf went to get a couple burritos, both of our burritos were not only skimped on heavily, but dude who made and wrapped it left his finger grooves in the tortilla, the time we went after, same guy skimped out on my burrito bowl and my gf's burrito as well. we just left, absolutely never going back. if i could give a lower rating i sure would. what once was enjoyable, is now a game of chance that i frankly do not want to play. Year later and I've yet to step foot in that scam.
Dietary restrictions: some of the employees making the burritos acting like we got dietary restricitions.... im sure yall as a company trynna save money and have as little waste as possible, but a half a scoop of rice, beans and a quarter scoop of meat will not suffice...
Atmosphere: 1
Food: 1
Service: 1
They discriminate against people with disabilities and their service dogs.
Not all disabilities are visible!
Wheelchair accessibility: Not service dog service dogs allowed without documentation, despite the illegality of such requests.
Atmosphere: 1
Food: 1
Service: 1
Yanno, I would give this place 5 stars. We eat here often. And when I go in myself and get food, it's always on point, and great service. But the issue and reason I'm giving 3 stars is because whenever we order delivery, the food is terrible. Its like because we aren't standing right in front of them, they don't care what or how our food is prepared, or how we want it. Very rarely do I get exactly what I order, how i ordered it, and food that doesn't look like it was thrown around like a football when I order delivery. And we never get our extra steak or rice when we order delivery. If they put the kind of care and service for their customers and quality of food as they do in store, into their delivery orders that they do when you go out, this would legit be my favorite place to order from. Yall need to get it together. We pay more to have the food delivered. Remember that. And we expect the same service and quality of food as when we go in, when we order delivery. And we deserve it. Even more so. So please speak to your employees. And "Do better." Thanks. 👌🏼
Great food, staff seemed annoyed that I was there in general besides the lovely woman at the cash register
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Guacamole and Chips, Chipotle Chicken Bowl, Burrito Bowl, Quesadilla, Chips
I love the food but the dining area is dirty with food scraps on tables, floors, counters and is like this every time I have been here! Looks like no one cares!
Atmosphere: 1
Food: 5
Service: 4
Service has never been the same since pre COVID
Wheelchair accessibility: Good luck
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Chips
Restaurantji Recommends
Fast but sloppy. Very limited options, they rush making your food. I’m so annoyed I even came here because I’d avoided it for months simply because of the area and decided to stop myself from being so closed minded. My closed mindedness helped me avoided disappointment for months until tonight.
Food: 2
Service: 1
This place is always messing inside..so..i always get it to go. The portions givem are beyond rediculous. They barely give u the protein selected...and try to hide that by piling on other items. We arent blind and dumb..we see and know when there is way less meat on a item. The price is way too high to continue to skimp on the protein.
Thr service is usually...ok.. Not very nice but polite..enough...usually.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Guacamole and Chips, Burrito Bowl, Chips
Nothing special
Atmosphere: 3
Food: 3
Service: 4
I am a tourist who stopped for lunch last Sunday. Rarely I will put my appreciation on Google but since the restaurant was really dirty, I find it was unacceptable. Also, when I saw the restroom, I decided to wait and stop somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Great food!
The tables were on the dirty side and the dining area was VERY cold.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Burrito Bowl
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