Fortune Glatt Kosher Chinese of Rego Park

We have been loyal customers for years. We ordered delivery and asked for certain items to be gluten free. The total amount on grub hub cost us $47. The restaurant called us to tell us that certain items were not gluten free and proceeded to help us choose more appropriate items. We agreed to change some of the order and asked them to still send us the two items that were not gluten free because my husband can eat them. They delivered only the gluten free food and did not provide the non-gluten free food that we requested. The total amount of what they delivered actually was $27.00, but they still charged us $47 even though that was the wrong price. When we called to complain about the missing items, the woman on the phone proceeded to argue with us and tell us that she “remembers what we ordered and that they gave us the right order.” She also said that she confirmed the order with another woman —not me— and asked who that woman was. There wasn’t another woman, just my husband and I and we told her this. We also told her that she did not confirm the order with us, and if she had we would have noted yet again that we wanted the missing items. She refused to credit us for the missing items, or to send over them over, and she refused to adjust the charge to the correct price. She then hung up the phone on us. Ten minutes later, she calls back to say that we actually owe her five more dollars! I tried again to explain we didn’t get our order and that this wasn’t right— and she hung up the phone on me again. I have never dealt with such rudeness, dishonesty, and disingenuousness from a restaurant before.

Service: 1

Best kosher chinos around

Atmosphere: 4

Food: 5

Service: 4

Wouldn't trust the Kashrut, because they have some old guy seating on a chair sometimes who's not allowed to go to the kitchen

Atmosphere: 1

Food: 1

Service: 1

This is the second time I came here. The first time the food was good, but that was 2 years ago. This time it was disgusting. It tasted like they were cooking with stale ingredients.
I hope they figure this out.

Food: 1

Dietary restrictions: Kosher

Food: 5

Service: 5

Customer service sucks. They hardly ever pick up. And when they do, they put u on hold for over 7 minutes

Good food

Great food , fair prices

Atmosphere: 5

Food: 5

Service: 5

Food was good . I ordered for take out it was fast

Food: 4

Service: 5

I don’t know why the sudden influx of good reviews, they must be fake, but this restaurant had been closed for a while because it failed a health inspection. At least according to the notes that were on the front of the store. I wouldn't go here if I was paid a million bucks. Gross. Just because it’s open now doesn’t mean anything

Atmosphere: 1

Food: 1

Service: 1

A+++++ everything was excellent

Atmosphere: 5

Food: 5

Service: 5

Great service, great price & great food. Will be coming back weekly for dinner

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sesame Chicken

Great place highly recommend glat

Atmosphere: 5

Food: 5

Service: 5

Amazing food amazing service, beats a lot of local Chinese food and appreciate how fast their delivery service as well. Definitely worth checking out

Atmosphere: 5

Food: 5

Service: 5

Exceptional cuisine with a wide variety of dishes, quick and reliable delivery, and everything always prepared to perfection—every dish is absolutely delicious.

Atmosphere: 5

Food: 5

Service: 5