Shero Cakes

I would’ve loved to like this, but it simply wasn’t good. This purple one was supposed to be strawberry vanilla, but there’s nothing inside and it just tastes like frosting. The texture is hard like frosting too. After a couple bites, no one wanted to eat more. I would’ve preferred to buy from a generic cake store instead.

The food is over priced and taste doesn’t good at all

Atmosphere: 3

Food: 1

Service: 2

By far the best bakery in nyc, great pricing. Amazing designs but designer cakes that actually taste amazing.

Atmosphere: 5

Food: 5

Service: 5

Ordered some desserts for delivery to surprise a friend and they were able to take the last minute request - I appreciate the customer service

Food: 5

Service: 5

I ordered a sandwich to go it was tasty i asked for grilled chicken w/ no spice
And asked for cilantro the only thing was there was more veggie than protein it was overkill on the carrots next time i will ask for less veggies
Bread so fresh and crunchy
The place is nice tiny on the corner
I wish to come back for their desserts for sure

Atmosphere: 5

Food: 4

Service: 5

Terrible Experience – Completely Ruined My Birthday
I truly regret ordering from Shero Cakes, especially after being a customer since 2021.
I found a photo online of a Twinkle Twinkle cake and asked Shero Cakes if they could make the same one. I clearly told them I would provide the Popmart ornament myself. They agreed — but what I ended up receiving was shocking.
The cake I got looked NOTHING like the sample photo. It was just a plain, unfinished yellow block (see photo), completely missing the decorations and sparkle. To make matters worse:
The cake was already cracked on the sides before my actual birthday on Sept. 4 (pickup was Sept. 3 evening).
They never told me the cake would be made with buttercream. I expected soft whipped cream and fluffy sponge cake, but what I got was a dense, greasy buttercream block that didn’t even taste good.
After I messaged them about the issue, they completely ignored me — no response at all since Sept. 3.
I had to rush order decorations on Uber the night before my birthday and decorate the cake myself just to make it look somewhat decent.
They charged me $135 for a cake that honestly wouldn’t even be worth $50. The quality, communication, and service were beyond disappointing. My birthday experience was completely ruined because of this, and I’m heartbroken this happened with a bakery I used to trust.
Never ordering from here again.

Atmosphere: 1

Food: 1

Service: 1

Strawberry cake was beautiful and delicious

Do NOT use them for any important time-sensitive orders.

Ordered from them Friday for a Monday afternoon delivery (2-2:30 window) of 12 unicorn cupcakes for my niece’s milestone birthday surprise (almost $100 via delivery service). They called at the delivery time (2p Monday) to say the delivery would be FIVE HOURS LATE (!!!) at 7p, well AFTER the surprise time for my niece.

We had to cancel the order, and run to the grocery store to buy and decorate a cake. Wildly unacceptable. There wasn’t even enough advance notice to find a comparable replacement.

There’s additional details that make this much worse than I’ve stated but I’ll leave it there for now smh.

Service: 1

I requested a custom cake order for nieces birthday and it came out almost similar to our photo reference. This was my first time ordering here and I didn’t know what to expect but 2 cakes and cupcakes turned out pretty and also tasted so good. Whoever took my order and communicated throughout was also super nice.

Food: 5

Service: 5

The birthday cake was absolutely perfect! It was truly delicious, and it felt like it was made with very high quality ingredients. All the guests enjoyed it a lot and asked me where I had bought it from.

Atmosphere: 5

Food: 5

Service: 5

went above and beyond for my daughters birthday twice already! Thank you for being the best of the best with even disguising my daughters birthday since she was with me and making it look like just a mother’s day cake. 🤍

The best bubble tea and matcha puff I’ve had

I got so many compliments on my birthday cake! Ordering was seamless and everything was done to perfection— it tasted amazing, thank you! 💜

Was disappointed by both taro cake and the Hokkaido milk cheese cake.

Kelly was awesome. She took my order, got a frosting message written, and had me out the door lickety-split. I didn't actually try the cake, but I overate that strawberry shortcake in a dream, for what it's worth.