Arby's

Name: Arby's
Address: 2911 W Henrietta Rd, Rochester, New York, 14623, US
Telephone: (585) 424-4903
Price range: $
Rating: 3.1

$ • Fast Food

Hours:
2911 W Henrietta Rd, Rochester
(585) 424-4903

Menu Order Online

About Arby's

Arby's is a family-friendly restaurant with kind staff and a pleasant atmosphere. The man serving at the counter was particularly friendly and even offered free drinks while customers waited for their freshly made sandwiches. The drive-thru service could use improvement, often taking longer than expected, as one customer experienced a long wait even with few cars ahead. The food is generally good, with the fish sandwich and shakes being highlights, although there have been reports of the shake machine being broken.

Reviews indicate that the restaurant can be hit or miss; some customers enjoy a great experience with friendly employees, while others have faced rude service, particularly at the drive-thru. The restaurant itself is clean and has easy entry and exit from the parking lot. However, there have been concerns about the quality of food, with some items being old or overcooked, such as dry chicken sandwiches and burnt curly fries. Despite these issues, many customers recognize the prompt and courteous service as a positive aspect.