Arby's

2911 W Henrietta Rd, Rochester
(585) 424-4903

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Recent Reviews

This Arby’s is really hit or miss. Either you have a great experience where everything is right and employees are friendly, or you get everything wrong and an employee with a nasty attitude who clearly is angry you even came through the drive thru in the first place. That unfortunately was the case tonight with whoever was working the drive thru window at 8:05pm on 11/29/24. She was really rude, even scoffed at us when taking our order, and rolled her eyes when we asked for...
Stopped in for dinner after a long road trip. Usually have a good experience at most Arby's but this was just a bit off.

Pros: the place was clean and the staff was SUPER friendly. Customer service is definitely worth noting. Easy entry and exit from the parking lot as well.

Cons: Food was either old or overcooked. The roast beef sandwiches were ok, but the chicken sandwiches we ordered were dry. The curly fries and the fried maccaroni...
The staff was incredibly kind and friendly. The fries and macaroni bites tasted like they were fried in old oil, and they were burnt to a crisp. The service was great and timely, though! Maybe we just went at a bad time...

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