Dunkin'

1425 Portland Ave, Rochester
(585) 576-7402

Recent Reviews

Bob Good

Needs to be shut down. Awful.

Atmosphere: 1

Food: 1

Service: 1

Tesha Breedy

They are so rude! The service takes forever and they are like the house on Friday...they have toast no avocado, coffee no cups, hash no browns...

Atmosphere: 4

Food: 2

Service: 1

Derek W

Workers always look annoyed you're there. There is never any food, literally, they don't have food. If you're hungry, don't go here. They got rid of the old café for this, it's awful and doesn't help anyone. Bring the old café back with better food, and better staff employed by the hospital.

Atmosphere: 1

Food: 1

Service: 1

Bill

"Don't bother" is all I can say. Either they don't have food items, can't make certain drinks because they're missing ingredients, or they're so busy talking or arguing that you'll end up having to give up because it just takes too long.

Atmosphere: 1

Food: 1

Service: 1

Angela Williams

If I could rate 0 stars I would. Service is AWFUL and it is always very dirty. I stood in line to place my order, once it was my turn the employee started talking to a person in the seating area and had a full on conversation ignoring that I was even there. There were 4 people working that I was able to see and none of them acknowledged me. The employee talking to the person in the lobby took an order from them when they already had placed thier order and had drinks in thier hand. -10/10 would absolutely not recommend! There is a Dunkin right down the street from the hospital that I stop at every day instead of coming to this one. Do better!

Jas Elliott

I’m so sick of the staff and service here waited an 35 minutes for my drink just for it to be made incorrectly multiple times and my drink to be a quarter fullStaff is unorganized doesn’t know how to make drinks, don’t know how to take orders no urgency they stand around instead of taking orders watched them delete my order from the screen then say they had no order for me when I ordered ahead

Atmosphere: 1

Food: 1

Service: 1

Kim Gilman

I wouldn't recommend this dunkin at all unless your desperate and last place and only place available. Don't plan on getting anything you want because they won't have it. The employees are rude and nasty.

Atmosphere: 1

Food: 1

Service: 1

Katherine A

I have been here several times only because I work at the hospital. The management and work flow is horrendous. The employees look unhappy and move very slowly for being a fast food establishment. I will notbe returning, I kept hoping it would get better but honestly it is worse.

Atmosphere: 1

Food: 1

Service: 1

Nicole Polachak

The worst Dunkin I've ever been too, employees don't care and speak about how they don't care right in front of the customers. Should be a nice place for employees and visitors to get coffee but it usually ends in a bad experience.

Kris B

Workers look more depressed to be working there then those visiting their loved ones in the hospital. If you don’t look like the workers, expect to get worse service too.

Service: 1

Patricia Avery

For this location to be in a hospital… the workers are very rude mean and unprofessional… Corporate needs to look into Management as

Atmosphere: 1

Food: 1

Service: 1

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