Dunkin'
3821 W Ridge Rd, Rochester
(585) 622-6388
Recent Reviews
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my favorite dunkin ever . always the best service and always makes my drink and food PERFECT! shout out to marcus the younger guy, he’s always super sweet to me and my fiancé and never fails to put a smile on our face !
Atmosphere: 5
Food: 5
Service: 5
This location has fallen in Quality. Management and staff are below average food takes to long and service is poor
Atmosphere: 1
Food: 1
Service: 1
I went through the drive-through at this Dunkin’ location today and had an issue that has now happened twice. I ordered a coffee with two creams and no sugar, and the order was shown correctly on the screen. When I got home, the coffee was black with sugar. I didn’t complain the first time this happened a few months ago, but having it occur again is frustrating. Order accuracy matters, and as a franchise business owner myself, I feel it’s important to point this out. Before posting this review, I tried calling the number listed online to address it directly, but the mailbox was full. I understand mistakes happen, but twice now suggests this needs attention.
Service: 1
Asked for no egg, double checked to make sure she typed it in right, dhe said “it says no egg” it did not say no egg there was indeed egg
I get the same thing everyday its not hard to type in no egg
Atmosphere: 1
Food: 1
Service: 1
Not sure what happened to the old crew, but this new crew of people are really slow
Atmosphere: 5
Food: 5
Service: 1
When I went through the drive thru my order was all wrong and went inside to go back to my car still wrong had to go back never again
Atmosphere: 2
Food: 3
Service: 1
It's Dunkin donuts. It's coffee overpriced but when you're out and about it's not that bad to get.
Atmosphere: 4
Food: 4
Service: 4
Made me wait in line for 15 minutes for a mobile order pick up and then to tell me that she can’t make the food because she’s backed up. That’s very unprofessional when I have people waiting and then I’ve been waiting for a while for our customers order that I was dropping off that is very unprofessional. If you know that this is a busy time in your morning. You should set yourself up for more food and to be prepared. No customer should have to leave and walk away when there’s plenty of staff on the clock that’s very unprofessional and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Feel like this place have been going through some tuff times see a lot of new faces but see the same two females in the morning think the gm n manger they are always fast friendly always remember my order
Atmosphere: 5
Food: 5
Service: 5
It's ok
Atmosphere: 2
Restaurantji Recommends
The employees here are incredibly rude and slow. Took 18 mins for a hot coffee that wasn’t even fresh.. the girl was yelling swear words the whole time too.
Atmosphere: 1
Food: 5
Service: 1
DO NOT COME HERE!! My first time coming to this location, the employees are insanely rude, extremely unprofessional, my food was cold and stale, my drink tasted like they put mop water in it. The atmosphere was also DISGUSTING like they haven’t cleaned since 1935. When I walked in and put my order in these two girls were making fun of me and calling me names just from what I ordered and when I asked to talk to a manager they completely ignored me and started laughing. Not once was I rude or have an attitude, it blew my mind how they were acting for no reason. I asked if they can re-make my order very nicely even after everything and they just ignored me once again. I have never experienced this at a dunkin before. If I could give zero stars I would. Absolutely UNACCEPTABLE.
Atmosphere: 1
Food: 1
Service: 1
My chocolate glazed dounuts didn't have any glaze on them.
Atmosphere: 2
Service: 4
1st time at this location. I walked in i wasn't greeted two of the females working the drive-thru never acknowledged me and I walked past the kiosk to order. I wasn't aware that's how you order. Once I seen that while deciding what to order some employee started cursing about things. That was so unprofessional.
The bagels bites with cream cheese where hot but I wish they had more filling inside wasn't much. The donuts only have filling in the middle not the whole thing. So you will eat air on a few bites. Why are they in a shape of a star?
Btw. When you give someone their order shouldn't you thank them.
Atmosphere: 1
Food: 1
Service: 1
Don't believe the negative reviews - give this location a chance. Went inside and a worker made me a few donuts that they didn't have in stock on a whim. She didn't have to do that and I'm super grateful for it. 🙂
Atmosphere: 5
Food: 5
Service: 5
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