Dunkin'
1500 Mt Hope Ave, Rochester
(585) 270-4735
Recent Reviews
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My breakfast was burnt 😡 I tired to call them no answer 😡
Atmosphere: 1
Food: 1
Service: 1
Gives me burned sandwich and when I ask them to remake it, gives and attitudes
Tried to order a bagel at 5:58 pm on a Friday. Location open until 8, staff told me she had washed the area and that she wasn’t serving food. So only drinks after 6? Won’t be coming back.
Service: 1
Unprofessional the employees on the phone on FaceTime My food was burnt. The place was not clean very nasty Not the same need New workers and manager please
The cheese and egg croissant was a little overcooked.
Food: 3
Service: 5
Always nice
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bagel, Donut, Croissant
Slow and not very efficient. Waited 10 minutes just for hot chocolate. Also, mixing orders is not good as when you order only one hot chocolate and they state two or a coffee and a hot chocolate, you believe it's someone else's order. They got to get their stuff (not the word I really wanted to use) they got to get it together and speed up their very old process.
Atmosphere: 3
Food: 4
Service: 3
My coffee was not made correctly taste bitter and watery. A waste of $4??♀️??♀️tried calling and received no answer
The food, service and staff was all good but not the Dunkin app unfortunately so I got so frustrated I walked home, got another phone, walked over to the pharmacy to use their ? then went back to DD and ended up getting a case of the eff it's paid full price in cash for the new loaded hash browns and what would've been my 2nd free beverage of 14. It costed me $10 I really don't have to spend on that and all because my phone was stolen and my phone number changed and 2 factor kept me from signing into my own account that I remember my dang password for. End rant
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bagel, Donut, Hash Browns
Cashier was so sweet. 5 visable workers, long customer line, 1 cashier. Order was incorrect. Left with order after re- made 3 times. Order still incorrect - discovered this after I arrived at my destination. Called store repeatedly, no answer. Phone number on receipt incorrect. Tried contacting corporate to report - couldn't find anyway to connect! Coffe delicious as always. Frustrated to pay for an order I didn't actually receive with no way to have it corrected [other than to drive out of my way to go back to that store]
Restaurantji Recommends
I have had a few orders where the food was cold or the coffee was burnt. I go here regularly and if the coffee wasn't often burned and food was wrapped better I would easily give 5 stars.
The employees are also very nice and courteous. This is why I still make it my most regular coffee routine most mornings!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bagel, Donut, Hash Browns
Took 3 times to get my coffee correct ?
Atmosphere: 1
Food: 5
Service: 1
Unfriendly Indian lady at front. Rude. Throws coffee at you. Chairs always on tables so customers cannot sit in store. Bathroom always has sign not working. Unwelcoming atmosphere. No drive-thru. Never have donut's either.
Atmosphere: 1
Food: 1
Service: 1
Will always close early, apparently never have anything in stock, and chairs are always on top of the tables as if it’s time to close even when there is still over an hour left to close.
Atmosphere: 1
Food: 1
Service: 2
Get staff .
Atmosphere: 5
Food: 5
Service: 5
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