Firehouse Subs West Henrietta Road

2830 W Henrietta Rd, Rochester
(585) 413-3999

Recent Reviews

Rachel Scheuer

Great service, horrible food. Steak sub had peppers that weren't cooked, Mayo, and a hair in it. My turkey and provolone sub came warm with the cheese melted and the bread all soggy. I've never had a traditional cold sub warm before. So awful. When I called Desiree said you have to ask for a cold sub because they all come warm. So bizarre and disturbing.

Atmosphere: 5

Food: 1

Service: 5

Christina Wright

Went through the drive thru. Food was perfect. The Kings Hawaiian sandwich is amazing! Only my second time ever having their food but I will be back!

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Italian Sub

Stephanie Dinu

service and atmosphere were great. however, food is mid. premium pricing for unimpressive portions of mediocre food. go to dibellas or

Atmosphere: 5

Food: 2

Service: 5

Faith Thompson

GREAT first time experience! Staff was super friendly and helpful and the food was fabulous!! We will definitely be back. Very clean as well.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball, Steak N Cheese Sub

Lydia Chociej

At first this place was amazing! Super fast service, great food. The food is still great but the service is terrible. The last 3 times I went inside, employees would see me enter and not come take my order up front. I would stand there for more than 5 minutes. No one would acknowledge my existence with a one minute or I'll get to you soon.

Atmosphere: 3

Food: 5

Service: 1

Antoine Reeves

Love these wonderful young people ❤

Atmosphere: 4

Food: 5

Service: 4

Devaughnte Salazar

The only problem we had about this store were the "GNATS" that kept flying our food but overall, it was good. If they can get rid of their (GNat) problem, this place would be even better.

Food: 5

Service: 5

Recommended dishes: Italian Chicken Salad

Justine H

Firehouse seriously have the best subs. The veggie sub and the tuna sub are my absolute favorite. The chili is spot on and I refuse to believe someone’s grandmother isn’t in their kitchen making it. The Mac and cheese is bomb too. We order from them at least 2-3 a week! Never disappointed! Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich, Mac & Cheese

Damita Peace

Gotta admit the sub was good. Felt uncomfortable waiting for the sub while the staff were loudly fussing about the men in their life. Cursing and all. Ok... we are all human. Will try again. Hopefully next time will be different.

Atmosphere: 1

Food: 5

Service: 3

Recommended dishes: Italian Sub

John Werder

Ordered steak sub to go. Got home 30 minutes later and bottom of sub was soaked and fell apart. Loaded with mushrooms that I didn't order, and my wife and I don't eat. $15.00 sub for the dog!

Atmosphere: 2

Food: 1

Service: 3

Kristy Labombard

Small dine in restaurant. Ordered a medium Philly cheese, more peppers than meat. Recommend a large, kind of on the small side. Friendly service, tho.

Tyler Malley

My favorite sub shop by far. Great choices and friendly atmosphere. Owner is actively out there taking orders and checking in with customers. Very polite employees and regularly enjoy trying something new.

Atmosphere: 5

Food: 5

Service: 5

Erik P

Great service with friendly employees. They seemed happy to be there. I travel for work and visit a lot of FH Subs. This is the first one I have seen with the individual hot sauce packets. Pretty cool! I hope it spreads to others.

Atmosphere: 5

Food: 5

Service: 5

RoCaMic

Steak sub was borderline good..it was a tad over seasoned..no friez but they do have chipz..wished they had friez tho or even onion ringz ??‍♀️ they r worth a try tho ?

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Firehouse Steak and Cheese and Club on a Sub

Trevor Wiggins

Not only do they pride themselves in a clean atmosphere, the service is awesome. Before they were closing they didn’t complain nor yell about it and made the last few sandwiches of the day before closing. They were so kind to do this and even though I can’t remember the lady’s name, she definitely deserves

Atmosphere: 5

Food: 5

Service: 5

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Firehouse Subs West Henrietta Road

2830 W Henrietta Rd, Rochester, NY 14623
(585) 413-3999