Firehouse Subs West Henrietta Road
$ • Sandwich Shops, Fast Food, Pet Friendly
Hours:
2830 W Henrietta Rd, Rochester
(585) 413-3999
About Firehouse Subs
Customers' Favorites
Firehouse Subs Reviews
Share your opinion about Firehouse Subs West Henrietta Road
This is the third time getting a sub from this sub place. First two times Dee-lish!!!
Today, the third time, OUTSTANDING! I got the hook and ladder and it was so good, soft, fresh, and very flavorful. Condiments just right. So much better than Wegmans or any other place!
Ordered two meatball subs using DoorDash. The subs were lukewarm at best when I opened the package, and I do not think it was the fault of either the driver or Old Man Winter. I've had food delivered before in the winter and it never arrived in this condition. I spoke to the store's "general manager." She provided me with appropriate responses they teach at management school - "I am sorry about your experience -" but did not appear to be concerned and did not offer to make the...read full review
DO NOT DO BUSINESS HERE. Terrible service. We ordered two meals for delivery. They screwed up the order and we didn't get what we ordered. I tried to call the driver and they hung up on me without saying a word. (Just answered and hung up.) I tried to submit a complaint online and it made me upload a picture of our missing item (?!), so I uploaded a picture of the items we received and the empty bag. The online form said that it couldn't help me and logged me out and then wouldn't...read full review
Menu
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 10AM - 9PM |
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Firehouse Subs on West Henrietta Road offers delicious subs with a generous amount of meats and tasty bread. The polite and helpful crew is dedicated to providing a welcoming atmosphere for customers. Guests enjoy the fast service and friendly interactions, often praising the owner for their humor and the story behind the business. The restaurant is known for supporting the local community and first responders. It's a clean and comfortable place to eat, with parking available. While slightly above average in price, the quality of the subs is worth it. Some customers have inquired about hosting events, though follow-up communication could be improved. Overall, Firehouse Subs provides a positive dining experience.
The subs are very good, with customers particularly enjoying the bread and the endless combination options. Some guests have noted the prices are a little high, but the quality and the fact that a portion of the proceeds go to a good cause make it worthwhile. Customers have also appreciated the first responder discount and the friendly staff, who are willing to accommodate special requests, like no pickles. The local shop is seen as better than the food truck, and the new Greece location is also generating excitement among regular customers.