Five Guys
1881 Monroe Ave, Rochester
(585) 385-4778
Recent Reviews
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Five Guys never lets me down!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger
Gentleman who took our order was TOP NOTCH- Jason W, that's YOU!! Very polite and courteous! Then we got our food..... my cheeseburger was swimming in mustard, had a hint of catsup, I think there were mushrooms in it from the residuals on the bottom bun. My husbands had NO mushrooms, NO A1, NO catsup OR mustard, and the only part that was correct was the lettuce tomato and mayo. I noticed he was aggravated and asked why he mentioned the mushrooms- i walked up to the counter and waited a couple minutes and I approached who I think MIGHT have been manager (guy in black hat and shirt), I was very polite and explained about the missing mushrooms (husband discovered all of the other missing ingredients while I was at the counter- he's very non-confrontational so said nothing until I returned) the "manager" acted as if I wasn't being truthful and had the disposition of someone who doesn't like working in customer service. He could've been having a bad day- whatever. But, in my opinion the person who's assembling the burgers should be able to comprehend the requested toppings. One more thing - the stupid fries were soggy not even a thought of crisp anywhere!!
Y'all are going to do MUCH BETTER, except for Jason W, he was excellent!!
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Cheeseburger
Was ready quickly, accurately and tastes great!
Atmosphere: 5
Food: 5
Service: 5
I had an amazing experience at Five Guys! The burgers are incredibly flavorful, juicy, and cooked to perfection. The ingredients are always fresh, and I love that you can customize your burger just the way you like it. Their fries are outstanding—crispy on the outside, soft on the inside, and they give you a generous portion! The staff is friendly and efficient, and the service is always fast. Five Guys is definitely my go-to spot for a delicious and satisfying meal. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
This particular location never provides the topper fries and often the cup isn’t even full. The fries are great but not worth $9 if they can’t even fill the cup. I have to order at this location periodically to remember why I don’t. So disappointing
Atmosphere: 4
Food: 3
Service: 3
Love Five Guys. My go to place when I am craving a burger and fries
Atmosphere: 5
Food: 5
Service: 5
Fresh as always
Atmosphere: 4
Food: 5
Service: 4
We got two bacon cheeseburgers, two milkshakes, and a small fry. It was FIFTY dollars. The food is not bad, but there is no world in which it that should have cost more than thirty bucks max. Literally can’t justify coming here ever again at that price. Insane.
Atmosphere: 4
Food: 4
Service: 4
Great clean store. Immaculate almost! Friendly employees, helpful. Fries were good. Not crunchy. Burger had no real flavor. Just very bland. Chocolate shake was ok. It's the only reason to go back honestly.
Wheelchair accessibility: Wheelchair accessable with HC marked table.
Atmosphere: 5
Food: 3
Service: 5
Food is pretty good for takeout, but the prices are outrageous. I got a cheeseburger, fries, and a drink for myself, and after tax and tip it was about $20. For fast food? Get outta here lmao.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
If you're gonna order from this place online, make sure to let them know about an hour in advance that you're on the way. I set to have my order ready at 6:45, let them know I was on my way at 7, and it's almost 7:30. It's still not ready.
Atmosphere: 3
Food: 5
Service: 1
Ordered thru Active Menus on Google. Great service and consistent updates on order. Super friendly at pickup.
Parking: Tons of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
You know what you're getting with the food. The main thing is consistency at chains like this. The consistency here is very good.
Atmosphere: 4
Food: 5
Service: 5
1) this is the cleanest Five Guys I’ve ever been to. It’s so nice in here!2) the Oreo milkshake was so good that it brought this pregnant woman to tears.Thank you, Five Guys! I’m sure you’ve doomed me with cravings!
Atmosphere: 5
Food: 5
Service: 5
Overpriced... and about par with burger king
Atmosphere: 2
Food: 2
Service: 3
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