Great chicken, as always, but check your bags before you leave...
Atmosphere: 3
Food: 4
Service: 3
J Tood Vanauker
The order was ready late ,then when it was found out that the order was missing a third of the biscuits the manager instead of making it right chose to be nasty instead. This is the opposite of good service. Don't go to KFC and expect the management to be reasonable if you have a problem. Especially if you have a large order. Terrible customer service.
Food: 1
Service: 1
Michael Marcano
Management was rude and made a simple problem into a big issue. The supervisor was extremely rude and began to name call, instead of fixing the problem that they created.
Atmosphere: 1
Food: 2
Service: 1
Brian
Think twice... Ordered 120 biscuits from West Henrietta Rd for a party last night. Not only was it 45 minutes late the order was 50 short when we got it back to the family gathering. Went in this morning and the cashier called my brother a liar, in front of other customers. The manager only refunded for 20. So KFC is trippin on attitude and theft. Think twice...
Atmosphere: 1
Food: 1
Service: 1
Dawn Phillips
I have always been a HUGE fan of KFC. A friend placed an online order to be picked up for a gathering at his home.The order was NOT READY—it was late by over a half hour, AND the order was SIGNIFICANTLY short-changed. When my friend went back to KFC the next day, the managers were dismissive and rude and said they weren’t going to do anything about it. No refund for the missing $40 worth of food and no concern that they REALLY messed up the order. Super unprofessional!!
Atmosphere: 1
Food: 4
Service: 1
Frank Barker
Horrible rude staff. They mess up orders and refuse to correct it.
Atmosphere: 1
Food: 3
Service: 1
Joe Burress Jr
Kitchen screwed up order, "manager" was incredibly rude, confrontational and refused to make the situation right. HORRIFIC customer service. She has no business managing a gold fish, let alone managing a restaurant that interacts with the public!!! There are many great places to get food in the area... this place is NOT one of them!!! I will take my money elsewhere. The Colonel must be rolling over in his grave!!!
Atmosphere: 1
Food: 1
Service: 1
Ann
Order was short and they refused to refund money - staff including manager were rude and unprofessional - won't be going back to w Henrietta Rd location
Jill Burress
Disgusted by the complete lack of competence. Staff and management were unprofessional and rude. Avoid this location.
Atmosphere: 1
Service: 1
Charles Brown
They short changed us on our order. They were rude and unprofessional. Only asked a refund on what they did not provide!!! The cost and time to travel back should have been enough to make things right. They failed.
They were rude and unprofessional. They would not make right on their mistake on an order that inconvenienced a large group of people.
Service: 1
David Slocum
Was in strong memorial hospital most of day. They rushed my discharge to make before closed got to door by 926 pm they were already closed and cleaning floors would not let us in
Terrisha Duhart
Horrible the employees were so unprofessional . Didn’t give me all of my food and when I said something they accused me of trying to get free biscuits. Paid 50 bucks for part of my order. Will never go back again.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Burns
I love KFC when I'm in the mood but I always get a stomache when I get KFC. No hate to any of the restaurants or workers, it's just something about the food (probably an ingredient doesn't agree with me)
Great chicken, as always, but check your bags before you leave...
Atmosphere: 3
Food: 4
Service: 3
The order was ready late ,then when it was found out that the order was missing a third of the biscuits the manager instead of making it right chose to be nasty instead. This is the opposite of good service. Don't go to KFC and expect the management to be reasonable if you have a problem. Especially if you have a large order. Terrible customer service.
Food: 1
Service: 1
Management was rude and made a simple problem into a big issue. The supervisor was extremely rude and began to name call, instead of fixing the problem that they created.
Atmosphere: 1
Food: 2
Service: 1
Think twice... Ordered 120 biscuits from West Henrietta Rd for a party last night. Not only was it 45 minutes late the order was 50 short when we got it back to the family gathering. Went in this morning and the cashier called my brother a liar, in front of other customers. The manager only refunded for 20. So KFC is trippin on attitude and theft. Think twice...
Atmosphere: 1
Food: 1
Service: 1
I have always been a HUGE fan of KFC. A friend placed an online order to be picked up for a gathering at his home.The order was NOT READY—it was late by over a half hour, AND the order was SIGNIFICANTLY short-changed. When my friend went back to KFC the next day, the managers were dismissive and rude and said they weren’t going to do anything about it. No refund for the missing $40 worth of food and no concern that they REALLY messed up the order. Super unprofessional!!
Atmosphere: 1
Food: 4
Service: 1
Horrible rude staff. They mess up orders and refuse to correct it.
Atmosphere: 1
Food: 3
Service: 1
Kitchen screwed up order, "manager" was incredibly rude, confrontational and refused to make the situation right. HORRIFIC customer service. She has no business managing a gold fish, let alone managing a restaurant that interacts with the public!!! There are many great places to get food in the area... this place is NOT one of them!!! I will take my money elsewhere. The Colonel must be rolling over in his grave!!!
Atmosphere: 1
Food: 1
Service: 1
Order was short and they refused to refund money - staff including manager were rude and unprofessional - won't be going back to w Henrietta Rd location
Disgusted by the complete lack of competence. Staff and management were unprofessional and rude. Avoid this location.
Atmosphere: 1
Service: 1
They short changed us on our order. They were rude and unprofessional. Only asked a refund on what they did not provide!!! The cost and time to travel back should have been enough to make things right. They failed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They were rude and unprofessional. They would not make right on their mistake on an order that inconvenienced a large group of people.
Service: 1
Was in strong memorial hospital most of day. They rushed my discharge to make before closed got to door by 926 pm they were already closed and cleaning floors would not let us in
Horrible the employees were so unprofessional . Didn’t give me all of my food and when I said something they accused me of trying to get free biscuits. Paid 50 bucks for part of my order. Will never go back again.
Atmosphere: 1
Food: 1
Service: 1
I love KFC when I'm in the mood but I always get a stomache when I get KFC. No hate to any of the restaurants or workers, it's just something about the food (probably an ingredient doesn't agree with me)
Atmosphere: 4
Food: 4
Service: 4
Great service.
Atmosphere: 5
Food: 5
Service: 5