I ordered a cold sub and requested the dressing on the side. When I checked out, the total was higher than the menu price. When I asked why, I was told there is a $1 charge for the small container used for dressing.
While I understand that businesses need to cover costs, these containers cost only a few cents each. Charging $1 represents a markup of well over 1,900%, which feels excessive — especially when the fee is not disclosed at the time of ordering. I frequently order subs from many different places and none upcharge for the tiny plastic to-go container.
My concern isn’t the dollar amount; it’s the lack of transparency. Customers should be informed of any additional charges before placing their order, not after the fact.
I won’t be returning on principle.
Atmosphere: 2
Food: 2
Service: 2
Braden Potts
Amazing service from the sweetest people, the food was delicious and the atmosphere made me feel right at home. Highly recommend the roast beef sandwich and will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Braden Potts (Klaestone)
Amazing service from the sweetest people, the food was delicious and the atmosphere made me feel right at home. Highly recommend the roast beef sandwich and will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Sam Chamberlain
Got a turkey sub on sesame roll. Bread was fresh, soft and delicious. Meat and veggie toppings were fresh and cut to order. Their housemade Italian dressing was divine. Ladies serving were friendly and knowledgable. SUPER AFFORDABLE! Highly recommend :) I'll defs be back. PS, they make homemade, scratch cooked soup daily! Call ahead if you want to know what they're serving that day.
Atmosphere: 5
Food: 5
Service: 5
James Smith
Best Sub in Rochester hands down, I've been eating here since I was a kid and it's ALWAYS amazing, great food, great staff, a true hidden gem.
Atmosphere: 5
Food: 5
Service: 5
Aaron Stornelli
Super friendly staff. Amazing subs. Fresh bread, meats cut fresh to order, and great toppings. Definitely worth stopping in. 👍🏻
Atmosphere: 5
Food: 5
Service: 5
Jurrell Baker
Best Subs in town if u ask me..
Atmosphere: 5
Food: 5
Service: 5
Monica Hanks
Great food and amazing customer service from the entire team!
Atmosphere: 5
Food: 5
Service: 5
matcha milk
Been hearing lots of great things about this place. Got a hot pastrami on a sub roll. It was fantastic! Can’t wait to try the other kind of subs they offer.
Atmosphere: 5
Food: 5
Service: 5
kurt matthews
Out standing subs and more, excellent service,the owner Rhonda is always there to help, worth the stop !!
I came in late, but they were more than eager to help me get a great meal. Will gladly return!
Atmosphere: 5
Food: 5
Service: 5
Gia Conti
Absolutely the most delicious Italian assorted sub in Rochester !!! Top notch service and quality ingredients make this sub shop a cut above the rest ! Meats sliced fresh And let’s talk about the sub oil - amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad, American Assorted, Italian Assorted
Michael Peter
Once you've lived in Philadelphia, all other sub/hero/hoagie-type sandwiches pale in comparison. I really wanted to like it here; went way out of my way to go, but I won't be going back. The staff was great, and I can see that they take pride in what they do. But without good bread, you just can't have a good sub. Sadly, this is the downfall of most sub shops in Rochester, IMHO, and is the case here, as well.
Atmosphere: 2
Food: 3
Service: 5
Richard Turner
I used to eat here often when I worked in the area 30 years ago. I'm glad they are still here and still making great food.! Stop in and support this locally owned business!
I ordered a cold sub and requested the dressing on the side. When I checked out, the total was higher than the menu price. When I asked why, I was told there is a $1 charge for the small container used for dressing.
While I understand that businesses need to cover costs, these containers cost only a few cents each. Charging $1 represents a markup of well over 1,900%, which feels excessive — especially when the fee is not disclosed at the time of ordering. I frequently order subs from many different places and none upcharge for the tiny plastic to-go container.
My concern isn’t the dollar amount; it’s the lack of transparency. Customers should be informed of any additional charges before placing their order, not after the fact.
I won’t be returning on principle.
Atmosphere: 2
Food: 2
Service: 2
Amazing service from the sweetest people, the food was delicious and the atmosphere made me feel right at home. Highly recommend the roast beef sandwich and will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Amazing service from the sweetest people, the food was delicious and the atmosphere made me feel right at home. Highly recommend the roast beef sandwich and will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Got a turkey sub on sesame roll. Bread was fresh, soft and delicious. Meat and veggie toppings were fresh and cut to order. Their housemade Italian dressing was divine. Ladies serving were friendly and knowledgable. SUPER AFFORDABLE! Highly recommend :) I'll defs be back.
PS, they make homemade, scratch cooked soup daily! Call ahead if you want to know what they're serving that day.
Atmosphere: 5
Food: 5
Service: 5
Best Sub in Rochester hands down, I've been eating here since I was a kid and it's ALWAYS amazing, great food, great staff, a true hidden gem.
Atmosphere: 5
Food: 5
Service: 5
Super friendly staff. Amazing subs. Fresh bread, meats cut fresh to order, and great toppings. Definitely worth stopping in. 👍🏻
Atmosphere: 5
Food: 5
Service: 5
Best Subs in town if u ask me..
Atmosphere: 5
Food: 5
Service: 5
Great food and amazing customer service from the entire team!
Atmosphere: 5
Food: 5
Service: 5
Been hearing lots of great things about this place. Got a hot pastrami on a sub roll. It was fantastic! Can’t wait to try the other kind of subs they offer.
Atmosphere: 5
Food: 5
Service: 5
Out standing subs and more, excellent service,the owner Rhonda is always there to help, worth the stop !!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Great place for lunch!
Atmosphere: 5
Food: 5
Service: 5
I came in late, but they were more than eager to help me get a great meal. Will gladly return!
Atmosphere: 5
Food: 5
Service: 5
Absolutely the most delicious Italian assorted sub in Rochester !!! Top notch service and quality ingredients make this sub shop a cut above the rest ! Meats sliced fresh And let’s talk about the sub oil - amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad, American Assorted, Italian Assorted
Once you've lived in Philadelphia, all other sub/hero/hoagie-type sandwiches pale in comparison. I really wanted to like it here; went way out of my way to go, but I won't be going back. The staff was great, and I can see that they take pride in what they do. But without good bread, you just can't have a good sub. Sadly, this is the downfall of most sub shops in Rochester, IMHO, and is the case here, as well.
Atmosphere: 2
Food: 3
Service: 5
I used to eat here often when I worked in the area 30 years ago. I'm glad they are still here and still making great food.! Stop in and support this locally owned business!
Loading...