Smashburger

100 Marketplace Dr, Rochester
(585) 272-0777

Recent Reviews

Sabrina J

Brought out my boyfriends burger 15 minutes before mine so his food was cold by the time my food got to the table. When it finally arrived They got my order wrong. The burger was ok..fries were skinny n not very good but I originally came here for the sauce that was supposed to be like BigMac sauce but when I got my food it was like mustard and Mayo..kinda tastes like Mac salad sauce with a lot of mustard. it was not good at all. McDonald’s is better than this place. I would not recommend going here.

Atmosphere: 1

Food: 1

Service: 1

Chelsea Warney

Employees were professional and courteous, food was fast and fresh. Much better quality than some local competitors! The lobby area was clean and tidy. Outside area has some small tables and chairs to sit outside on a nice day. Overall highly recommend this as a quick burger joint! Much better quality than other local spots!!

Atmosphere: 5

Food: 5

Service: 5

Wyatt Scott

It was greasy to the point where everything fell out of the burger when I picked it up, shake was half full for me and everyone else at my table, and just definitely not worth the

Atmosphere: 1

Food: 1

Service: 1

Shannon Bischoff

First time here so I didn't know the ordering process was so specific the guy seemed annoyed and bothered that I didn't get my son's sandwich as a create your own, and when he asked for BBQ sauce at the end of the order apparently that's a bad thing. Then we went to sit and wait for our dine in order... The place was filthy literally could skate on the great floors had to clean off tables for the kids to sit, which is fine I guess but all the tables were gross like no one wipes them down ever. We waited 45 minutes and they got two orders of fries wrong the burger was absolutely tasteless if not for ketchup and onions it would have tasted like nothing. The kids liked the chicken sandwich and the chicken tenders but overall was a huge disappointment for the $100.00. and when wee were done the garbages were overflowing so it was very difficult to dispose of our garbage.

Atmosphere: 1

Food: 1

Service: 1

andrew f

Forgot the wings in our order. Did not put bacon on the crispy bacon chicken burger. Tried to call, Phone was constantly busy/disconnected.

Food: 2

Service: 1

Sandie Lohiser

Great fast food that tastes like a good quality diner hamburger. Place your order with friendly sales people and then they will bring your meal to you when it is ready. Lots of topping choices, fantastic fries and onion rings served up fast and hot!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fountain Drinks

Bob Bartilotti

Great burgers!

Atmosphere: 5

Food: 5

Service: 5

kenneth londry

Kids can get enough of this place. Not sure why.... but the burgers were decent.

Atmosphere: 3

Food: 4

Service: 3

erin slattery

Never been here before. Didn’t go in with any expectations, but was totally turned off by the person taking our order. Everybody’s allowed to have a bad day, but Paul seem to be having a worse than most swearing under his breath obviously trying to keep his temper in check ..slamming things around and in front of the kids … if this is the face of the restaurant steer clear, it was not the first impression that anyone wants an establishment to have. Otherwise the food is decent. You won’t get gourmet here but it’s better than McDonald’s. The rest of the staffing seemed friendly enough but I’m a big one for first impressions and the cashier definitely left a sour note in my mouth that the food just couldn’t cover.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Tots, BBQ Bacon Smash

Rico's Daddyo

Good burgers, fast service,

Atmosphere: 5

Food: 5

Service: 5

Dominic Abraham

The food was spectacular! I highly recommend the Mushroom and Swiss burger with a side of Smash-Tots. The dining room could definitely do with a little light cleaning and maintenance (torn up leather on seats, light bulbs flickering, tables still having crumbs and splotches of ketchup from previous customers). Otherwise if you're here for just the food then I'd definitely suggest trying the place out.

Diane B

This place is the best burger in town, never disappoints.my favorite thing to get here is their Swiss truffle burger with smash fries. The staff here is amazing and very friendly! Nikki is awesome!! Her customer services is amazing ,she goes beyond and making sure her customers get the best service!!

Jason Figley

It was too expensive for the quantity and quality of food. A single bacon burger with small fry and drink was $17. Add this to the list of places never to return.

Atmosphere: 4

Food: 2

Service: 4

Stephen Minors

I use to work here so trust me this restaurant is not ok I only stayed for two weeks the food is not dated.they cook the black bean burgers on the same grill they cook the beef and the bacon on lol I can not make this up I done seen them cook the black bean in bacon grease and the bacon sits out all night and is pre cooked it’s gnats and flys the place don’t get clean right and the workers is loud and annoying the place is nasty the general manager roll up weed in the back and his baby mama work there so he always there even on his day off he’ll come up there and make food but tell everybody else no free food they allow there friends to come in the back they trade food with naan tastic

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Smash Tots, Classic Smash, Tots, Crispy Chicken, French Fries

John Sforza

Food was great, Had the colorado burger! Service was good but I think the expo was running register too. Atmosphere was a standard burger joint. Get the smash fries too!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Smashfries

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