I've lived in Rochester for almost 2 years and i've never successfully gotten food here. I've waited as long as 2 hours in the parking area, and 45 minutes waiting for someone to take my order at the drive through. I grew up eating sonic in the south and try to go back for a little nostalgia, but alas there seems to be nobody running this store even though it claims to be open. I seriously have no idea how this location is open seeing as they don't seem to do any business??Starting to wonder if it's just a cover for something else.
Atmosphere: 1
Food: 1
Service: 1
Adam Borst
Came here to do a $8 DoorDash order and I had to take a detour cause there was an accident on Jefferson so it took me 10-15 extra minutes to get here from when order was placed; got there order still wasn’t ready, waited 30 minutes in lobby and I was the only one there and there was 5 items in the order. 40-45 minutes, only person there. And 3-4 workers in the back just talking. SMH
Service: 1
Dee Dee Hintz
Didn't seem like there are many people working at the time but the service was awesome, food was great. Try the pretzels their outstanding
Update... They are out of pretzels at 12:30 p.m.! That's what we went for.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Deb Dengel
Please avoid this location. I was there recently and waited ( no joke) 33 mins in the drivethru lane only for two drinks, one cheeseburger and two orders of tots. After sitting and waiting I was haphazardly handed a bag without an apology for the lengthy wait only to realize they messed up the order. Had to go around again and wait another 10 mins for the item. After all that the food was lackluster at best, and drinks melted down. Save the money and hassle!
Atmosphere: 1
Food: 1
Service: 1
Keishia Decker
Haven't been to a sonic in forever. Got a slush for my little one and a corn dog and got the garlic butter bacon burger with tots. Also pickle fries. 10/10 recommend the tots with queso it was freaking GREAT! Especially cuz they were super fresh 😍 my only complaint is they put onion on my burger when I asked them not to which was annoying but food was good otherwise and great customer service
Atmosphere: 5
Food: 4
Service: 5
hillary marie
Horrible people. Very ignorant and rude. Literally didn't even get to place my order to completion, and returned to get a refund(let's hope that it actually gets proceeds because the crew memeber I dealt with refused to do the refund for me after telling me to walk inside the store to finish placing my order to begin with) Thanks Antwon for your incredibly horrible service. I will not be returning. Coming from a manager in the fast food industry this is extremely disturbing.. someone from corporate needs to come and get this location under control asap. Extremely horrible service.
Atmosphere: 1
Food: 1
Service: 1
Heather Hamilton
Food was good but gor as long as we had waited for it it was not very hot and fresh. Drive thru gentle man was rude at the speaker rushing the order not very friendly at windows either.
Atmosphere: 1
Food: 3
Service: 1
AR M
Was there a couple of weeks ago. Very obviously understaffed (I think there were two employees) but the young woman handling the register did such a good job despite taking orders from the drive-thru at the same time as the inside of the place. No issues with our orders. The mix on their soda dispenser was GREAT. Sometimes the soda at fast food places is really syrupy, but this soda was perfect.
The floors were super sticky and there was something beeping the entire time, but I was guessing that was related to them being so understaffed. The sticky floor actually helped with how snowy it was outside.
It's not gourmet but I've been to way worse Sonics that had more employees working.
I got chicken tenders and fries, and got like 3 and a quarter tenders instead of 3. The fries were perfectly seasoned, the chicken was chicken.
Atmosphere: 3
Food: 4
Service: 5
john queenan
Wow. 20 minute wait as the only car at the drive thru window!!
Atmosphere: 2
Food: 2
Service: 1
Jack Safford
Door was locked during hours of operation. Half of the menu boards don't even work so good luck seeing what they have. Don't bother find a different one.
Avoid this place at all costs!! I’m a driver for a third party delivery service. I dread going to this location and I try not to accept orders here. I have been here several times only to be ignored at their drive up windows despite there being no one in the drive thru (we are told specifically not to go inside or use the drive thru). I have waited over 10 minutes each time when I pull in, only to go inside to find out they haven’t even started preparing the order. Half the time it is wrong or they are out of or missing ingredients. The staff is slow and very rude. Customers inside are telling me that they’ve been waiting for 45 minutes for their food. All of this makes it hard to do my job well. Last night the staff were screaming and fighting with each other in the kitchen and every word could be heard in the dining room. It’s totally unacceptable and extremely frustrating to be completely ignored while trying to do my job. I’ve worked in food service for years and I have never seen an establishment run so poorly. The dining room is dirty. The floors are sticky. I can’t believe you’re still in business at this point.
Atmosphere: 1
Food: 1
Service: 1
Alex
Was very hostile investment getting attitude from service staff heard lots of yelling and screaming food was horrible and would not recommend coming to this location due to poor management and the way staff treat customers
Atmosphere: 1
Food: 1
Service: 1
Raymond Dukes
Absolutely disgusted and money time wasted multiple hairs in burger almost threw up just now had to wait 50 minutes for 3 burgers
Atmosphere: 1
Food: 1
Service: 1
Matthew Lunn
I recently visited a Sonic Drive-In, and unfortunately, it was a disappointing experience. I stopped by during what seemed like a dead time with no cars in the lot, expecting the usual quick service Sonic is known for. However, the wait for my order was painfully long.
I was told to please hold several times, which took about 5 mins.It took over 10 minutes to get my food, and what’s baffling is that there was only one car ahead of me. The staff seemed overwhelmed or disorganized, and there was no communication about the delay. The lack of urgency was frustrating, and it felt like my time wasn’t valued.
When my food finally arrived, it was lukewarm at best, which only added to the disappointment. Sonic is typically my go-to for quick bites, but this experience left me rethinking that choice. I hope this location addresses their service speed because the convenience factor is a big part of what makes Sonic appealing. Please get better. I don't know if it's a management thing, or lazy workers, but this place will cease to be open if it stays like this.
Atmosphere: 1
Food: 4
Service: 1
G G
Mobile ordered just after they opened, took a bit to get my food but it was hot and fresh.
I've lived in Rochester for almost 2 years and i've never successfully gotten food here. I've waited as long as 2 hours in the parking area, and 45 minutes waiting for someone to take my order at the drive through.
I grew up eating sonic in the south and try to go back for a little nostalgia, but alas there seems to be nobody running this store even though it claims to be open.
I seriously have no idea how this location is open seeing as they don't seem to do any business??Starting to wonder if it's just a cover for something else.
Atmosphere: 1
Food: 1
Service: 1
Came here to do a $8 DoorDash order and I had to take a detour cause there was an accident on Jefferson so it took me 10-15 extra minutes to get here from when order was placed; got there order still wasn’t ready, waited 30 minutes in lobby and I was the only one there and there was 5 items in the order. 40-45 minutes, only person there. And 3-4 workers in the back just talking. SMH
Service: 1
Didn't seem like there are many people working at the time but the service was awesome, food was great. Try the pretzels their outstanding
Update... They are out of pretzels at 12:30 p.m.! That's what we went for.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Please avoid this location. I was there recently and waited ( no joke) 33 mins in the drivethru lane only for two drinks, one cheeseburger and two orders of tots. After sitting and waiting I was haphazardly handed a bag without an apology for the lengthy wait only to realize they messed up the order. Had to go around again and wait another 10 mins for the item. After all that the food was lackluster at best, and drinks melted down. Save the money and hassle!
Atmosphere: 1
Food: 1
Service: 1
Haven't been to a sonic in forever. Got a slush for my little one and a corn dog and got the garlic butter bacon burger with tots. Also pickle fries. 10/10 recommend the tots with queso it was freaking GREAT! Especially cuz they were super fresh 😍 my only complaint is they put onion on my burger when I asked them not to which was annoying but food was good otherwise and great customer service
Atmosphere: 5
Food: 4
Service: 5
Horrible people. Very ignorant and rude. Literally didn't even get to place my order to completion, and returned to get a refund(let's hope that it actually gets proceeds because the crew memeber I dealt with refused to do the refund for me after telling me to walk inside the store to finish placing my order to begin with) Thanks Antwon for your incredibly horrible service. I will not be returning. Coming from a manager in the fast food industry this is extremely disturbing.. someone from corporate needs to come and get this location under control asap. Extremely horrible service.
Atmosphere: 1
Food: 1
Service: 1
Food was good but gor as long as we had waited for it it was not very hot and fresh. Drive thru gentle man was rude at the speaker rushing the order not very friendly at windows either.
Atmosphere: 1
Food: 3
Service: 1
Was there a couple of weeks ago. Very obviously understaffed (I think there were two employees) but the young woman handling the register did such a good job despite taking orders from the drive-thru at the same time as the inside of the place. No issues with our orders.
The mix on their soda dispenser was GREAT. Sometimes the soda at fast food places is really syrupy, but this soda was perfect.
The floors were super sticky and there was something beeping the entire time, but I was guessing that was related to them being so understaffed. The sticky floor actually helped with how snowy it was outside.
It's not gourmet but I've been to way worse Sonics that had more employees working.
I got chicken tenders and fries, and got like 3 and a quarter tenders instead of 3. The fries were perfectly seasoned, the chicken was chicken.
Atmosphere: 3
Food: 4
Service: 5
Wow. 20 minute wait as the only car at the drive thru window!!
Atmosphere: 2
Food: 2
Service: 1
Door was locked during hours of operation. Half of the menu boards don't even work so good luck seeing what they have. Don't bother find a different one.
Restaurantji Recommends
Avoid this place at all costs!! I’m a driver for a third party delivery service. I dread going to this location and I try not to accept orders here. I have been here several times only to be ignored at their drive up windows despite there being no one in the drive thru (we are told specifically not to go inside or use the drive thru). I have waited over 10 minutes each time when I pull in, only to go inside to find out they haven’t even started preparing the order. Half the time it is wrong or they are out of or missing ingredients. The staff is slow and very rude. Customers inside are telling me that they’ve been waiting for 45 minutes for their food. All of this makes it hard to do my job well. Last night the staff were screaming and fighting with each other in the kitchen and every word could be heard in the dining room. It’s totally unacceptable and extremely frustrating to be completely ignored while trying to do my job. I’ve worked in food service for years and I have never seen an establishment run so poorly. The dining room is dirty. The floors are sticky. I can’t believe you’re still in business at this point.
Atmosphere: 1
Food: 1
Service: 1
Was very hostile investment getting attitude from service staff heard lots of yelling and screaming food was horrible and would not recommend coming to this location due to poor management and the way staff treat customers
Atmosphere: 1
Food: 1
Service: 1
Absolutely disgusted and money time wasted multiple hairs in burger almost threw up just now had to wait 50 minutes for 3 burgers
Atmosphere: 1
Food: 1
Service: 1
I recently visited a Sonic Drive-In, and unfortunately, it was a disappointing experience. I stopped by during what seemed like a dead time with no cars in the lot, expecting the usual quick service Sonic is known for. However, the wait for my order was painfully long.
I was told to please hold several times, which took about 5 mins.It took over 10 minutes to get my food, and what’s baffling is that there was only one car ahead of me. The staff seemed overwhelmed or disorganized, and there was no communication about the delay. The lack of urgency was frustrating, and it felt like my time wasn’t valued.
When my food finally arrived, it was lukewarm at best, which only added to the disappointment. Sonic is typically my go-to for quick bites, but this experience left me rethinking that choice. I hope this location addresses their service speed because the convenience factor is a big part of what makes Sonic appealing. Please get better. I don't know if it's a management thing, or lazy workers, but this place will cease to be open if it stays like this.
Atmosphere: 1
Food: 4
Service: 1
Mobile ordered just after they opened, took a bit to get my food but it was hot and fresh.
Atmosphere: 4
Food: 5
Service: 4
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