Sonic Drive-In
945 Jefferson Rd, Rochester
(585) 481-2166
Recent Reviews
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Awful service, they refused to serve when I came too close to closing time.
Atmosphere: 2
Food: 3
Service: 1
Horrible customer service the lady at the window was so rude. Didn’t even know what we ordered. When we pulled up and gave her order at speaker we asked total and she said she didn’t know. We had to wait 30 minutes in line, then had to tell her our order again and she didn’t even know what a number 9 was. She was very rude from the beginning, the cherry limeade tasted just like tonic and nothing else. We asked for more syrup and she just gave us a rude response. And didn’t give us our change.
Atmosphere: 1
Food: 3
Service: 1
Terrible service tried to order from car hop stand was rudely told to go through drive through. Went through drive then was told the stirring for shakes was broken. As my first sonic experience it was very crazy. Don’t think I’ll try again.
Atmosphere: 1
Service: 1
Went through drive through line when a girl name leehia took my order she was very respectful and very nice she recommended me a smasher witch I got witch was delicious and a slushie food came fast and she ask to give a review will be here again thanks leehia your awesome
Atmosphere: 5
Food: 5
Service: 5
I ordered a chili cheese dog with onion rings and a large diet coke. It took a little longer than normal at the window for the drive through, but when my meal came out it was very good. I enjoyed my meal at this location and the staff was very kind to me.
It's alright. Order was messed up.
Atmosphere: 3
Food: 3
Service: 3
Everything about my experience at this sonic was worse than bad I will not recommend this place to anyone for anything
On a scale from 1 to 5 it's a negative 5
I ordered a burger a kids meal a hot dog and a shake and it took an HOUR for my meal to even be done which is insane and is not the first time this has happened the other time I order a hotdog and fries it took thirty minutes and I was the only one there at the time.
Atmosphere: 1
Food: 3
Service: 1
Order 2 Chicken sandwich through Uber Eats and this what I got, burnt bread and overcooked dry chicken patty
Waited over 30mins for a pick up. Never accepting orders from this location again. Terrible service. Management needs a complete overhaul.
Restaurantji Recommends
Foods ok service wasn't all that good waited quite a bit of time for 3 meals and drinks kept forgetting stuff had to repeat are selves multiple times and shorted us change
Atmosphere: 1
Food: 3
Service: 1
Stalls where poorly numbered the people that work there had attitudes and made us go through the drive through after we ordered as we sat in the drive through for a good amount of time it looked like they didn't know what they were doing
and I was shorted on my change I will NEVER COME BACK TO THIS LOCATION EVER
Atmosphere: 1
Food: 2
Service: 1
Wanted a burger for lunch. So I pulled up to sonic at the car hop screen. Pressed the red button 3 times. Nobody took my order so after couple minutes thought I would try another car hop screen. I pulled up pressed the red button and said they would be right with me. 5 mins went by so I said screw this and drove off. As I drove off 2 people in drive through window just looking at me. There was no other car in yeh car hop or in the drive thru at this time. So they lost my business and I went Shake shack down the street which was really good and the service was great. No more sonic for me.
Service: 1
Went inside could not get waited on after 10 mins so went to drive thru got waited on right away But with only 3 cars ahead waited 30 mins just drove off never been before I WILL NEVER GO AGAIN
Atmosphere: 1
Service: 1
Had to wait in the drive thru a little longer than expected but the food was fresh and hot when we got it. The service was friendly and courteous.
Atmosphere: 5
Food: 5
Service: 5
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