Tim Hortons
2970 W Henrietta Rd, Rochester
(585) 427-0520
Recent Reviews
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This Tim Hortons has the best music and most comfortable seating by far of all the local Tim Hortons.
Atmosphere: 5
Food: 3
Service: 5
I ordered through the mobile app and 20 minutes later they still had not finished four drinks and a 10 count of Timbits. I circled around through the drive-thru to give them more time and was told that I should go wait in unmarked parking spot because there were cars behind me. I'm pretty sure my order came in before theirs as they were just placing them at the speaker. The girl at the window was quite rude and unapologetic regarding my order not being ready. It took going into the restaurant and picking up my order to finally get my food over 35 minutes after placing the order on the app. When I did go in, they were trash talking me. I will not be patronizing this location again.
Atmosphere: 2
Food: 3
Service: 1
Over twenty minutes in the drive through for a bagel they burned and put barely any cream cheese on. There was one car ahead of me. I watched them get a single drink.
Atmosphere: 1
Food: 1
Service: 1
Poor service but the staff can stand around jerking off drinking coffee and talking- don’t come here if you’re not using the drive thru- apparently you won’t get any service.
Service: 1
Service is crappy. They put everyone on the driveup an when you come in they stand an look at you. But.... Those employees love being on there cell lol
So slow!!!! Took 10 minutes for two sandwiches
Atmosphere: 2
Food: 3
Service: 1
Refused to make a bacon everything sandwich at 630 in the morning. Makes sense for a breakfast company.
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: No stairs
Atmosphere: 5
Food: 5
Service: 4
Slowest Tims I have been to.
Atmosphere: 1
Food: 1
Service: 1
Full assortment of donuts….girl at counter was very pleasant as well…..restaurant was very well maintained too..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Restaurantji Recommends
I purchased tim Hortons every day but today was a day where the employees rushed they didn't give me what I requested the coffee tasted water diluted and I always purchase at all times Hortons but Henrietta Rd is the main store I purchase
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Timbits
This is the worst drive through you can ever go to !Waited for 10 minutes for someone to show up and take the order and another 5-10 minutes at the window to get lukewarm coffee ! The employees look disinterested!
Atmosphere: 1
Food: 1
Service: 1
11/13/2023 at 4:40 p.m. I bought four medium coffees, and the person taking my order was rude. She pretended to be doing me a tremendous favor. I praised her multiple times for her service, but she never said thank you. I had the impression that I was bothering her. Benderson should put these workers through customer service training. I'm not going back to this location.
Atmosphere: 1
Food: 1
Service: 1
Waited 10 minutes and no one even came up to take my order or acknowledge I was there. The poor gentleman working was the only one in on a Saturday morning. How does management staff only one person on a weekend morning? You’re better off going to the Starbucks across the street or the Dunkin’ two doors down.
This Tim Hortons is the ABSOLUTE WORST. The workers mess around all morning laughing and not taking care of customers. I waited 17 minutes for an iced coffee and they usually forget my sandwich. Stopped going after going through the drive thru and then forgetting my sandwich again. Workers don’t smile and you can tell hate their jobs. This location gives Tim Hortons a bad name. Stick to car washes.
Atmosphere: 1
Food: 5
Service: 1
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