Tim Hortons
2037 W Ridge Rd, Rochester
(585) 360-2795
Customers' Favorites
Vanilla Cream Donut
Chocolate Ice Cream
Apple Fritter
Bagels
Menu
Photos
+15 photos
+14 photos
Add a photo
Order Online
Recent Reviews
I’m trying to understand since when is it okay to tell the customer they didn’t mention something on their order? I ordered a meal and for the drink a hot chocolate with whip cream… when i went to the window and paid for my food and received my drink i noticed no whip cream. I said to the lady I said I wanted whip cream it’s not whip cream on this. She said well you didn't say you wanted whip cream and it’s extra… you know what never mind. I know what i mentioned....
I recently visited this Tim Hortons location and had an excellent experience that stood out compared to other locations I have visited. The customer service was consistently professional and friendly, with the cashier providing attentive and courteous service from the moment I arrived. Their approach made the experience feel welcoming and personalized, which is always appreciated in a fast-paced environment.
The food quality at this location was also impressive....
The food quality at this location was also impressive....
I'm not sure what's in the air this morning but the employees hear where all in the back part working on drive up and door dash while the people at the register stood mins to wait, my thing is if your short staffed or busy you must address the people in line to acknowledge them, this happens in many fast food places most of the employees are just there for a check, please take an interest in you job, after all you went there to fill out the application for that job....
You May Also Like
Outback Steakhouse - 1954 W Ridge Rd
![]()
Steak House, Vegetarian, Pet Friendly
Five Guys - 1948 W Ridge Rd
![]()
Fast Food, Burgers, Hot Dogs, Pet Friendly
Chick-fil-A - 2140 W Ridge Rd
![]()
Fast Food, Chicken Shop, Salad, Chicken