Best drive thru service in Rochester. Good selection of breakfast items, excellent hot coffee and a super friendly staff. Great way to start the day!
Atmosphere: 5
Food: 4
Service: 5
Smelling the Roses
First time at Tim Hortons. Small diningroom, but we got a seat. Good chicken noodle soup. Good BBQ chicken pizza. Delicious hot chocolate. Friendly people.
Atmosphere: 5
Food: 5
Service: 5
Dever Grace
Delicious muffins!
Atmosphere: 5
Food: 5
Service: 5
Cayman Clark
Quick!
Atmosphere: 5
Food: 5
Service: 5
Phillip Batz
Excellent service, the sandwich was good, the coffee was great!
Atmosphere: 5
Service: 5
BIG B little o little b
Big Red puts out a mean box. That is to say the manager (I think?) does a great job with his crew and getting the Ryan's breakfast box out and correctly. The crew has some great employees and they really seem to work together well and work hard.
Atmosphere: 5
Food: 5
Service: 5
Julie Reade
This is one of the cleanest locations I have ever seen. Their showcase looks clean, organized snd delightful. The tables, chairs, floor and dining room has obviously had extra attention. The music was a good volume and music you’d expect at a coffee shop. I’ve ordered a lot here and they’ve never been out of what I asked for. Seems to be the case here.
Amazing staff at this location! They’re very friendly and cheerful. The manager was fast, friendly and welcoming.
The food was made fast and tasted great. Many different donut choices, muffins, timbits and right now straweberry donuts! And strawberry pastries! Yum!
The coffee was amazing. I learned all coffee for Tim Hortons USA is toasted in Henrietta! No wonder it’s fresh and tastes great
This place has a few outlets if needed and can accommodate moderate sized parties tables can be put together if needed. Plenty of parking. Prices are lower than most.
I’ve read some long hurtful comments about service at this location so I had to comment as a regular here. I visit this location almost every day and I can tell you the girls and store manager are fantastic people. I’ve seen the interactions between the staff and guests and they are really nice. I see a lot with my frequent visits. Some people you just can’t please 🤷🏼♂️.
I’d recommend visiting this location, you’ll get great service and great food.
Atmosphere: 5
Food: 5
Service: 5
DM Johnson
Update. Manager got back to me about a week later, didn't even really read the complaint and kept thinking it was a month previous before they started working there. Told me they were going to fix the issue and wanted to make it right for me and I told them I accepted, and it's now been a few weeks and I've heard nothing back. Customer service is also not great for this location.
This is probably the worst Tim Hortons location in the entire area.
They were out of everything for the macchiatos and lattes, and didn't tell us until after we had paid for our order. The cashier Did offer Amy found but we wanted coffee since all of the other places around were extremely busy.
We ended up getting a substitute which actually cost a dollar less for each drink than what we paid, which is not a big deal. It was only a $1 each.
The coffee is really didn't taste that great, and she had to remake them because they were supposed to be vanilla cream cold brew and they did not have the vanilla cream in them, it was just plain coffee.
Then the food. I had gotten a grilled cheese panini and it was the saddest thing I had ever seen and eaten.
It looks like they just took two pieces of white bread, slap some cheese in the middle and toss it in a toaster for a minute. It was mushy, the cheese wasn't cooked all the way in the middle and the bread had nothing on the outside to make it crispy, just a couple of grill lines. I could not finish the whole thing, because it was terrible. I have gotten the grilled cheese panini from Tim Hortons quite a bit in the past and they were always good, but this one was not even close.
Didn't even want to bother taking that back to the counter because I had already went up there once to get the incorrect coffees remade and they seemed annoyed having to remake the coffees. I didn't even want to deal with them being annoyed with having to make the panini properly.
The bathrooms are also pretty gross. They look clean but one of them smells absolutely like straight up rotten eggs, and has been for the last several months.
The music was also extremely loud and was Not exactly the music you expect to hear in a Tim Hortons. If they had turned it down a bit I would not have minded but any conversation had with another, you could not hear them well and would have to have them repeat.
This is one Tim Hortons location I will not be going back to, which is a shame because that was the one we would go to quite often for the last 4 years, since I work in the neighborhood.
I gave two stars because at least the donuts we got with our order, were fresh and tasted good.
Atmosphere: 3
Food: 1
Service: 3
Mayliam Ortiz
The employees always ruin a good place. They are so rude for no reason, if you dont like your job, get a new one, easy!
Atmosphere: 1
Food: 2
Service: 1
Britten Tice
When we went to order the cashier was very rude. We asked what came on a new item she started to explain and then walked down to the other side of the counter and looking away from us. We couldn't hear her or understand her. She wasn't helping anyone else or helping with food. Then after we ordered, our food came out wrong and my wife's coffee took forever. A black coffee with cream. Simple. Maybe be more attentive to your guests or at least act like you want to be here
Hit the spot
Good coffee. Good food. Good vibes.
Atmosphere: 5
Food: 5
Service: 5
Best drive thru service in Rochester. Good selection of breakfast items, excellent hot coffee and a super friendly staff. Great way to start the day!
Atmosphere: 5
Food: 4
Service: 5
First time at Tim Hortons. Small diningroom, but we got a seat. Good chicken noodle soup. Good BBQ chicken pizza. Delicious hot chocolate. Friendly people.
Atmosphere: 5
Food: 5
Service: 5
Delicious muffins!
Atmosphere: 5
Food: 5
Service: 5
Quick!
Atmosphere: 5
Food: 5
Service: 5
Excellent service, the sandwich was good, the coffee was great!
Atmosphere: 5
Service: 5
Big Red puts out a mean box. That is to say the manager (I think?) does a great job with his crew and getting the Ryan's breakfast box out and correctly. The crew has some great employees and they really seem to work together well and work hard.
Atmosphere: 5
Food: 5
Service: 5
This is one of the cleanest locations I have ever seen. Their showcase looks clean, organized snd delightful. The tables, chairs, floor and dining room has obviously had extra attention. The music was a good volume and music you’d expect at a coffee shop. I’ve ordered a lot here and they’ve never been out of what I asked for. Seems to be the case here.
Amazing staff at this location! They’re very friendly and cheerful. The manager was fast, friendly and welcoming.
The food was made fast and tasted great. Many different donut choices, muffins, timbits and right now straweberry donuts! And strawberry pastries! Yum!
The coffee was amazing. I learned all coffee for Tim Hortons USA is toasted in Henrietta! No wonder it’s fresh and tastes great
This place has a few outlets if needed and can accommodate moderate sized parties tables can be put together if needed. Plenty of parking. Prices are lower than most.
Atmosphere: 5
Food: 5
Service: 5
GREAT CUSTOMER SERVICE!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I wait for a coffee 20 min and it wasn’t good
I’ve read some long hurtful comments about service at this location so I had to comment as a regular here. I visit this location almost every day and I can tell you the girls and store manager are fantastic people. I’ve seen the interactions between the staff and guests and they are really nice. I see a lot with my frequent visits. Some people you just can’t please 🤷🏼♂️.
I’d recommend visiting this location, you’ll get great service and great food.
Atmosphere: 5
Food: 5
Service: 5
Update. Manager got back to me about a week later, didn't even really read the complaint and kept thinking it was a month previous before they started working there.
Told me they were going to fix the issue and wanted to make it right for me and I told them I accepted, and it's now been a few weeks and I've heard nothing back. Customer service is also not great for this location.
This is probably the worst Tim Hortons location in the entire area.
They were out of everything for the macchiatos and lattes, and didn't tell us until after we had paid for our order. The cashier Did offer Amy found but we wanted coffee since all of the other places around were extremely busy.
We ended up getting a substitute which actually cost a dollar less for each drink than what we paid, which is not a big deal. It was only a $1 each.
The coffee is really didn't taste that great, and she had to remake them because they were supposed to be vanilla cream cold brew and they did not have the vanilla cream in them, it was just plain coffee.
Then the food. I had gotten a grilled cheese panini and it was the saddest thing I had ever seen and eaten.
It looks like they just took two pieces of white bread, slap some cheese in the middle and toss it in a toaster for a minute. It was mushy, the cheese wasn't cooked all the way in the middle and the bread had nothing on the outside to make it crispy, just a couple of grill lines. I could not finish the whole thing, because it was terrible. I have gotten the grilled cheese panini from Tim Hortons quite a bit in the past and they were always good, but this one was not even close.
Didn't even want to bother taking that back to the counter because I had already went up there once to get the incorrect coffees remade and they seemed annoyed having to remake the coffees. I didn't even want to deal with them being annoyed with having to make the panini properly.
The bathrooms are also pretty gross. They look clean but one of them smells absolutely like straight up rotten eggs, and has been for the last several months.
The music was also extremely loud and was Not exactly the music you expect to hear in a Tim Hortons.
If they had turned it down a bit I would not have minded but any conversation had with another, you could not hear them well and would have to have them repeat.
This is one Tim Hortons location I will not be going back to, which is a shame because that was the one we would go to quite often for the last 4 years, since I work in the neighborhood.
I gave two stars because at least the donuts we got with our order, were fresh and tasted good.
Atmosphere: 3
Food: 1
Service: 3
The employees always ruin a good place. They are so rude for no reason, if you dont like your job, get a new one, easy!
Atmosphere: 1
Food: 2
Service: 1
When we went to order the cashier was very rude. We asked what came on a new item she started to explain and then walked down to the other side of the counter and looking away from us. We couldn't hear her or understand her. She wasn't helping anyone else or helping with food. Then after we ordered, our food came out wrong and my wife's coffee took forever. A black coffee with cream. Simple. Maybe be more attentive to your guests or at least act like you want to be here
Atmosphere: 1
Food: 5
Service: 1
Loading...