Wendy's

1951 Buffalo Rd, Rochester
(585) 247-1792

Recent Reviews

Carol Button

I wanted to use my offer but it wasnt working all it stated was it was loading this was at drive thru I ended up paying full price. When I got home it worked I called and explained to man who answered the phone and asked if I could come in with receipt and code on phone. He was very rude and hung up I usually go to that Wendy's but no more.

Josh Ashley

Your customer service sucks. Your employees would rather play on their phones than tend to customers. Good luck.

Atmosphere: 1

Service: 1

Chelsea Lewis

I have never been made fun of by drive-through employees before. But as I pulled up to the window, I heard them laughing and saying my name very loudly, and at the speaker the speaker could barely be polite enough to take my order. I thought I was grabbing dinner, but apparently I was sipping foot back in high school.

Atmosphere: 1

Service: 1

Les Gales

Could be

Atmosphere: 2

Food: 4

Service: 3

Kenny Kacz

Dining area was rather messy and sticky. Took longer than expected for food. The food was good and hot so that checks out. Worth the

Atmosphere: 4

Food: 5

Service: 4

Leia Ferretti

When your 5 year old can tell the employees are rude here thats when you know, service is just awful don’t recommend this

Atmosphere: 2

Food: 2

Service: 1

Remberto Velez Jr.

Food served hot and with a smile.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Nuggets, Wendy’S Classic Chocolate and Vanilla Frosty Desserts

Adam Frick

This place sucks!!! I am not going to waste my time writing a review as every 1 star review previous to mine nailed my experience. Whoever owns this place should be ashamed. You are a disgusting human for allowing this behavior to continue at a location you own. You are essentially robbing your customers. I will never return to this location and honestly hesitate to ever go to a Wendy’s again if this is the type of establishment they let fly and turn a blind eye to.

Pr Smurf

Sitting here waiting for my food while. All I hear are employees talking about everything but getting the food out. I've been waiting for 10 mins already. Managers attitude on duty very unprofessional.

Atmosphere: 1

Service: 1

savannah welch

Used to love this location but today was the absolute worst I've ever had door's locked early missing items from my order sit in line again because my daughter didn't have her order and the girls inside with disgusting attitudes are accusing us of eating all our food and trying to get more I've never been so insulted as if anyone would go through the entire line after paying over $60 for our meals just to try and get free nuggets of all things everything was cold and the chicken was so dried out it wasn't edible

jason parrish

Food was served cold.

Atmosphere: 2

Food: 2

Service: 3

monique bliss

Horrible service staff trying to fight customers just unprofessional and the management is just as

Service: 1

macluvva

I hadn't been in this particular location in years, so i was pleasantly surprised by the dining room updates. The food and service were both great!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chili, Sandwich, Baconator, Fries, Nuggets, Chicken Sandwich

Greg Whittington

Girl had earbuds in and couldn't hear me yelling at workers in the back, saying this wasn't her job to doWheelchair accessibility: It's small

Atmosphere: 1

Food: 2

Service: 1

Nick Paratore

terrible svc, slow even tho they r not busy - ughh, i left without buying and will not go

Atmosphere: 1

Service: 1

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