This place is a mess. It’s falling apart. Bad managed. Dirty.
Atmosphere: 1
Food: 1
Service: 1
Jackie Hailey
Very dirty , workers not in uniform , they were not wearing gloves we left and did not place an order
Atmosphere: 1
Food: 1
Service: 1
Mike Wendt
Good price and service and no changes
Atmosphere: 4
Food: 4
Service: 5
Ben C
I was disappointed in the quality of the food I received. I ordered a junior bacon cheeseburger and the burger was burnt.
Food: 1
Service: 5
Clue Stocks
I order 10 pc nuggets they gave me bacon burger
Atmosphere: 1
Food: 1
Service: 1
William Magar
This place is pretty much in line with a lot of fast food restaurants nowadays. Horrible customer service, and by far the slowest drive-through I have ever been in. Employees talk like they have a mouth full of marbles
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chili
Iris Paul
They all seem like they are high on weed waiting almost 40 minutes for 1 meal and they got the whole order wrong and it was cold. Never coming back here again
Atmosphere: 1
Food: 1
Service: 1
jada gonzalez
Did a mobile order since they usually get the order wrong and it still took two tries. The foods cold no one here can read, lines always insane.
Atmosphere: 2
Food: 3
Service: 1
Mike and Beth Burton
Posting the same review for the Chili Ave and W. Ridge Rd location in Rochester.Went to the Chili Ave location at 12:30 on a Saturday with the kids. Lobby door was locked with a sign on it, lobby closed due to staff shortages, use drive thru. Took kids home for lunch instead.Running errands later (5:30 pm) in Greece, kids still wanted Wendy's, went to W. Ridge Rd. Location. No sign on the door, but lobby was locked, after waiting a few moments, a gentleman came out and said they had to close the lobby because they didn't have enough help. Actual words were, it's only three of us.While both of these situations are not likely the fault of the people that actually showed up to work, it's not acceptable anymore. Lunch and Dinner on a Saturday, arguably the day most service establishments should be 100 percent staffed and we don't have enough help? Why? We aren't in COVID protocols, it's just not okay anymore.We can, and should give grace -- but the more we, as consumers continue to allow it to happen and continue to support it with our dollars, we are telling the owners that it's okay. We are telling the employees it's okay. It's not okay. I know finding quality help is tough, but in NYS where we've raised wages and continually increase employee rights, we have to do better to. It takes all of us, it takes parents teaching their teens the value and importance of work, it takes our schools teaching sacrifice over entitlement, it takes managers who create team oriented environments where employees work together with their co-workers and supervisors. I don't think a Google review is going to change anything, but I think we, as consumers need to be better. I'm only one person, I don't know if the same owner owns both Wendy's locations, but I'm taking a break.
Logan Wagner
half the time i go in there there card readers don't work so i have to go somewhere else or it take 5-10 minutes for someone to help me.Parking: always open spots
The West Ridge location was great. Service was quick, staff friendly. Love their chili!! The fish sandwich available for a limited time was also good and crispy. Topped it off with a chocolate frosty. Went to the Chili location recently (twice) and the service was very slow, seemed disorganized and floor was sticky. Highly recommend West Ridge location!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Jonathan Wood
Mmm baconater
Troy B (Berbs27)
The quality of service combined with slow service and cold food. This location has deteriorated in quality.
Food: 1
Service: 1
Chris Eagley
Even though on both doors there are signs that say the dining room is open till 10 both doors were locked by 8.30.
Kristin Machucki
Depending on who's working that day is how the experience goes. IV had very bad service with rude and nasty workers and then another day really amazing workers take care of me. Customer service really makes or breaks a place. The food is always pretty good except the salad always is soggy, wet and old lettuce if I get that. Gross especially since there like $10
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
This place is a mess. It’s falling apart. Bad managed. Dirty.
Atmosphere: 1
Food: 1
Service: 1
Very dirty , workers not in uniform , they were not wearing gloves we left and did not place an order
Atmosphere: 1
Food: 1
Service: 1
Good price and service and no changes
Atmosphere: 4
Food: 4
Service: 5
I was disappointed in the quality of the food I received. I ordered a junior bacon cheeseburger and the burger was burnt.
Food: 1
Service: 5
I order 10 pc nuggets they gave me bacon burger
Atmosphere: 1
Food: 1
Service: 1
This place is pretty much in line with a lot of fast food restaurants nowadays. Horrible customer service, and by far the slowest drive-through I have ever been in. Employees talk like they have a mouth full of marbles
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chili
They all seem like they are high on weed waiting almost 40 minutes for 1 meal and they got the whole order wrong and it was cold. Never coming back here again
Atmosphere: 1
Food: 1
Service: 1
Did a mobile order since they usually get the order wrong and it still took two tries. The foods cold no one here can read, lines always insane.
Atmosphere: 2
Food: 3
Service: 1
Posting the same review for the Chili Ave and W. Ridge Rd location in Rochester.Went to the Chili Ave location at 12:30 on a Saturday with the kids. Lobby door was locked with a sign on it, lobby closed due to staff shortages, use drive thru. Took kids home for lunch instead.Running errands later (5:30 pm) in Greece, kids still wanted Wendy's, went to W. Ridge Rd. Location. No sign on the door, but lobby was locked, after waiting a few moments, a gentleman came out and said they had to close the lobby because they didn't have enough help. Actual words were, it's only three of us.While both of these situations are not likely the fault of the people that actually showed up to work, it's not acceptable anymore. Lunch and Dinner on a Saturday, arguably the day most service establishments should be 100 percent staffed and we don't have enough help? Why? We aren't in COVID protocols, it's just not okay anymore.We can, and should give grace -- but the more we, as consumers continue to allow it to happen and continue to support it with our dollars, we are telling the owners that it's okay. We are telling the employees it's okay. It's not okay. I know finding quality help is tough, but in NYS where we've raised wages and continually increase employee rights, we have to do better to. It takes all of us, it takes parents teaching their teens the value and importance of work, it takes our schools teaching sacrifice over entitlement, it takes managers who create team oriented environments where employees work together with their co-workers and supervisors. I don't think a Google review is going to change anything, but I think we, as consumers need to be better. I'm only one person, I don't know if the same owner owns both Wendy's locations, but I'm taking a break.
half the time i go in there there card readers don't work so i have to go somewhere else or it take 5-10 minutes for someone to help me.Parking: always open spots
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Wendy's Hot & Crispy Fries
Restaurantji Recommends
The West Ridge location was great. Service was quick, staff friendly. Love their chili!! The fish sandwich available for a limited time was also good and crispy. Topped it off with a chocolate frosty. Went to the Chili location recently (twice) and the service was very slow, seemed disorganized and floor was sticky. Highly recommend West Ridge location!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Mmm baconater
The quality of service combined with slow service and cold food. This location has deteriorated in quality.
Food: 1
Service: 1
Even though on both doors there are signs that say the dining room is open till 10 both doors were locked by 8.30.
Depending on who's working that day is how the experience goes. IV had very bad service with rude and nasty workers and then another day really amazing workers take care of me. Customer service really makes or breaks a place. The food is always pretty good except the salad always is soggy, wet and old lettuce if I get that. Gross especially since there like $10
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts