Steakhouses in Saratoga Springs, NY

“We celebrated my Birthday this past weekend at Morton's -- the Hostess was friendly and recognized my Birthday that was identified in our reservation. Our table was decorated with confetti and there was also a placard recognizing that it was my Birthday.

5 Stars for our server Cat. She was professional, courteous, and beyond friendly. She recognized my Birthday and provided us with outstanding service throughout our meal. Kudos to Cat for being a great ambassador for Morton's.

5 Stars for our food/meal. The menu options were vast and flexible. The timing of the food service was excellent. The presentation was exceptional. The food was prepared to our to wishes, and all courses were delicious.

1 Star for the wine list/presentation -- which is why we gave an overall 4 Star rating. This is the third time that we have ordered a bottle of wine and the wine ordered was out of stock -- a note of point, we are ordering some very nice wines. When we were informed by the Manager/Sommelier that our chosen wine was not available we were presented with the Wine List and asked to choose another selection. We ended up selecting a more expensive wine -- the Manager/Sommelier never offered any relief on price due to our original wine choice being out of stock. When we mentioned this to our server ( again, kudos to Cat for her professionalism and customer service skills in dealing with this issue ) she said she would ask the Manager, and later told us that they were going to honor the price on the original bottle of wine. When we received our bill we were charged the price of the replacement wine -- we were not going to make a big deal over $20, but it put a small amount of tarnish on our experience. What should have happened was the Manager/Sommelier should have represented the Wine List and provided us with 2 or 3 similar choices to our original wine, and offered to honor the original price. After having spent my professional career working for a company that lived by the philosophy's of Lean Six Sigma, this is a lesson in Continual Improvement. With this being the third time this has happened to us, we can only imagine that the same is happening to others. Wine inventory management should be looked at and improved, and the procedure/policy of how the customer is informed and treated in this scenario should also be updated.

We love Morton's and will be back, but the above Wine List experience has definitely negatively impacted a number of our past dining experiences.“