Dunkin'
235 W Main St, Smithtown
(631) 360-1236
Recent Reviews
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Unwelcoming. No one greets you when you walk in or approach the counter. Not many tables to sit at. Never asked if your order is too stay or go, it just comes in a bag. They should bring back the counters and stools so you can sit and have a cup of coffee in a real mug..
Atmosphere: 2
Food: 3
Service: 1
I cannot figure out what happened to this location. it just went through an extensive renovation but the quality and service have really declined. The coffee is not drinkable, and they are constantly out of everything- no ice cream, no chocolate syrup, no pre-packed ice cream quarts, no donuts and now not even a lid
Atmosphere: 2
Food: 1
Service: 2
Slow yet sincere service; sat at drive thru for several minutes until acknowledged however order was accurate.
Atmosphere: 2
Food: 3
Service: 3
Horrible. I asked specifically for an egg and cheese wrap and no back 4 times in a row, due to religious reasons, but somehow the workers gave me a wrap with bacon and I ate half of it before I noticed, horrible service, horrible place.
Atmosphere: 1
Food: 1
Service: 1
No place to sit
Atmosphere: 4
Service: 4
Nice dirty water to start the morning. Coffee tastes horrible. American runs on Dunkin!
Food: 1
Service: 1
I have noticed that when coffee is given as a gift for some reason, the flavor changes.
Atmosphere: 5
Food: 3
Service: 5
I have to give props I've never once gotten a bad coffee at this Dunkin. The other dunkin by the mayfair shopping center is horrendous.
Atmosphere: 5
Food: 5
Service: 5
Coffee bagel with egg cheese. Sat with friend
Very enjoyable.
Atmosphere: 4
Food: 4
Service: 5
this dunkin sucks
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Purchased a cold brew and got a iced coffee, the cashier knew it didn't look right and asked her co worker " are you sure this is a cold brew" . And the survey wasn't working either. Very few staff at this location know what they are doing.
Atmosphere: 2
Food: 1
Service: 1
Worst Dunkin. Burnt hash browns or not cooked enough. Wait time more than 15 minutes for a pick up order.
Atmosphere: 1
Food: 1
Service: 1
absolutely best!!!! go out of my way to go here !!! staff in very friendly and extremely rare do they mess up and on the very off chance they do they are extremely apologetic and make it right immediately!!
Atmosphere: 5
Food: 5
Service: 5
Go out of your way to go to any other location. This location is terrible. Always a problem with the order, long waits, staff is rude. Today I got egg bites and there was charred food on them. They weren’t even going to give me a straw for my coffee. Told me have a nice day and didn’t even give me my food. This is just one experience but every single time is unpleasant.
Food: 1
Service: 1
I'm at this location at least once a week during the 1st half of the day. Staff is normally friendly with decent service. I made the mistake of going a little after 4pm which is obviously when the rude, incompetent people work. I ordered hash browns & bacon for my daughter. I get about a mile down the road & my kid pulls out a bag of black, shriveled bacon. I.had to turn around (25A is packed at 4:30 in the afternoon). When I got back I brought the bacon in & showed the girl at the counter & asked if she would eat that. Instead of an apology her & some other annoying girl I wasn't even talking to started bitching at me because she didn't make the bacon & "there are bigger problems in the world than bacon" spoken like a couple of brats who probably work to pay for their fake nails & tans. I didn't even get a simple I'm sorry about that. They've just lost a long term customer. I'll drive out of my way to go to a different dunkin from now on.
Atmosphere: 1
Food: 1
Service: 1
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