Wonderful leadership. Loved the atmosphere. Very NY
lifundingcorpm
I am a loyal smoothie drinker and have been for years ..this is first my smoothie wasn't right but I thought management should know. My smoothie was under processed that I had to unplug my straw every 3rd to 4th sip and chew my through the ice..I tipped $1 on a $8.85 drink I wish I had tipped after trying it. They store was empty worker standing by counter pick order frig empty so there was no excuse for only half spinning my drink .
Mike P
** was contacted by the owner, who is a very pleasant and understanding person. He made good on making up for this order and extended his believable apology regarding the prior mishap. Therefore I’m changing my review because of it. Thank you
Ordered a meal on their app, no one else’s app. An hour+ later the items were cancelled because they “never got” my order. Problem is, they use DoorDash to handle their deliveries and DoorDash showed up to get the order and they couldn’t provide it, so the only people who didn’t know I ordered something was the very restaurant who owns the app. I called to see what happened and their answer was, “DoorDash came here and we didn’t have an order, so we cancelled it”. They said they’ll let the manager know and then hung up without resolve to the issue. Who wants lunch that they can’t have?
Food: 5
Service: 5
Junnette Collier
Terrible I ordered thru Uber eats it was the banana peanut butter granola flatbread I order it all the time!!! First time this location. The banana was old brown the granola was dang near a whole bar not crumbles worst ever!!!! I went to get a new one the tropical smoothie smelled like old garbage!!! Will never go back
Awilda rosa
Very well thank you
Donna Fazio (Donnare)
We ordered off the app but while at the place to take out, tables were empty but pretty filthy, our food was delicious but we ordered 2 separate flatbreads but both got the same.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Quesadilla Santa Fe Chicken
Kar Smithtown, NY
Lunch, May 2, 2023 at 2pm.. I left with the best tasting strawberry daiquiri smoothie that I've ever had. The staff is friendly and knowledgeable. It is also very clean. I've been going to Tropical Smoothies in different areas for years now. Many years ago I was not impressed with the Smithtown store. I started going back last year. Whoever is working there now.... Also made the Best wrap that I've ever had. It was baked perfectly, crispy, fully loaded with chicken and all the "Baja chicken" ingredients. It was seriously the best wrap I've ever gotten there. The team that you have right now - They are Excellent!! Pay them well and Keep them!!! Thank you.
C W
Kudos to Marco!!! I came in struggling with my bag and my walker, feeling the pain today Marco smiled as he greeted me, took my order. I sat down to wait. Marco came out with my order and brought it straight to where I was sitting so that I could rest and not have to struggle back up to the counter. People sometimes forget the powerful effect an act of kindness can have. If you happen to pop in to the store, thank Marco for me. He deserves to hear it often. Thanks, Carol
Kudos to Marco!!!I came in struggling with my bag and my walker, feeling the pain todayMarco smiled as he greeted me, took my order. I sat down to wait.Marco came out with my order and brought it straight to where I was sitting so that I could rest and not have to struggle back up to the counter.People sometimes forget the powerful effect an act of kindness can have. If you happen to pop in to the store, thank Marco for me. He deserves to hear it often.Thanks,Carol
Melanie Siwek
I went this morning to get my usual, chai banana with peanut butter. Not a single taste of peanut butter in the smoothie. When I mentioned, the owner was extremely rude. Told me she would show me the camera that she put it in. Refused to accommodate me in anyway. I was never treated so poorly, and my smoothie tasted absolutely terrible. So disappointed, and will go to a different tropical smoothie in the future.
Christine Sposato
I have been to this location many times.....always friendly, great customer service. My smoothie is always perfect, the owner even makes suggestions to try different smoothies. Just an overall great experience everytime. Five star rating for the owner and staff!!!!!!!
Alina Mian
Their smoothies and wraps are tasty but slightly pricey.
Jo We
So I ordered from Uber eats I order my usual Detox Island green shake as well as my turkey bacon ranch sandwich. Usually I have a good experience with them but this time not so much. The sandwich they put out is unacceptable the bun of the sandwich was stale, The turkey did not taste fresh didn’t taste any ranch dressing that usually goes on it. So when I called to speak to the manager I was told that the manager wasn’t in and they have a shift leader. Hung up call back again and asked to speak to the shift leader she tells me she is why wouldn’t you tell me that at the beginning so it makes me feel that she was hiding that was she was an authority figure and not even an apologize at the sandwich was unacceptable. Not happy with the customer service or the food whatsoever it might be a while before I order again.
Wonderful leadership. Loved the atmosphere. Very
Atmosphere: 5
Food: 5
Service: 5
Wonderful leadership. Loved the atmosphere. Very NY
I am a loyal smoothie drinker and have been for years ..this is first my smoothie wasn't right but I thought management should know. My smoothie was under processed that I had to unplug my straw every 3rd to 4th sip and chew my through the ice..I tipped $1 on a $8.85 drink I wish I had tipped after trying it. They store was empty worker standing by counter pick order frig empty so there was no excuse for only half spinning my drink .
** was contacted by the owner, who is a very pleasant and understanding person. He made good on making up for this order and extended his believable apology regarding the prior mishap. Therefore I’m changing my review because of it. Thank you
Ordered a meal on their app, no one else’s app. An hour+ later the items were cancelled because they “never got” my order. Problem is, they use DoorDash to handle their deliveries and DoorDash showed up to get the order and they couldn’t provide it, so the only people who didn’t know I ordered something was the very restaurant who owns the app. I called to see what happened and their answer was, “DoorDash came here and we didn’t have an order, so we cancelled it”. They said they’ll let the manager know and then hung up without resolve to the issue. Who wants lunch that they can’t have?
Food: 5
Service: 5
Terrible I ordered thru Uber eats it was the banana peanut butter granola flatbread I order it all the time!!! First time this location. The banana was old brown the granola was dang near a whole bar not crumbles worst ever!!!! I went to get a new one the tropical smoothie smelled like old garbage!!! Will never go back
Very well thank you
We ordered off the app but while at the place to take out, tables were empty but pretty filthy, our food was delicious but we ordered 2 separate flatbreads but both got the same.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Quesadilla Santa Fe Chicken
Lunch, May 2, 2023 at 2pm.. I left with the best tasting strawberry daiquiri smoothie that I've ever had. The staff is friendly and knowledgeable. It is also very clean. I've been going to Tropical Smoothies in different areas for years now. Many years ago I was not impressed with the Smithtown store. I started going back last year. Whoever is working there now.... Also made the Best wrap that I've ever had. It was baked perfectly, crispy, fully loaded with chicken and all the "Baja chicken" ingredients. It was seriously the best wrap I've ever gotten there. The team that you have right now - They are Excellent!! Pay them well and Keep them!!! Thank you.
Kudos to Marco!!!
I came in struggling with my bag and my walker, feeling the pain today
Marco smiled as he greeted me, took my order. I sat down to wait.
Marco came out with my order and brought it straight to where I was sitting so that I could rest and not have to struggle back up to the counter.
People sometimes forget the powerful effect an act of kindness can have. If you happen to pop in to the store, thank Marco for me. He deserves to hear it often.
Thanks,
Carol
Perfect healthy choices their :)
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Kudos to Marco!!!I came in struggling with my bag and my walker, feeling the pain todayMarco smiled as he greeted me, took my order. I sat down to wait.Marco came out with my order and brought it straight to where I was sitting so that I could rest and not have to struggle back up to the counter.People sometimes forget the powerful effect an act of kindness can have. If you happen to pop in to the store, thank Marco for me. He deserves to hear it often.Thanks,Carol
I went this morning to get my usual, chai banana with peanut butter. Not a single taste of peanut butter in the smoothie. When I mentioned, the owner was extremely rude. Told me she would show me the camera that she put it in. Refused to accommodate me in anyway. I was never treated so poorly, and my smoothie tasted absolutely terrible. So disappointed, and will go to a different tropical smoothie in the future.
I have been to this location many times.....always friendly, great customer service. My smoothie is always perfect, the owner even makes suggestions to try different smoothies. Just an overall great experience everytime. Five star rating for the owner and staff!!!!!!!
Their smoothies and wraps are tasty but slightly pricey.
So I ordered from Uber eats I order my usual Detox Island green shake as well as my turkey bacon ranch sandwich. Usually I have a good experience with them but this time not so much. The sandwich they put out is unacceptable the bun of the sandwich was stale, The turkey did not taste fresh didn’t taste any ranch dressing that usually goes on it. So when I called to speak to the manager I was told that the manager wasn’t in and they have a shift leader. Hung up call back again and asked to speak to the shift leader she tells me she is why wouldn’t you tell me that at the beginning so it makes me feel that she was hiding that was she was an authority figure and not even an apologize at the sandwich was unacceptable. Not happy with the customer service or the food whatsoever it might be a while before I order again.
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