Chris was fantastic and went above and beyond to get my granddaughters cake just right. I was not able to be with her for her 10th birthday and Chris took care of all the details that I wanted. Thank you Chris!
Food: 5
Service: 5
Michael Curcio
In the food industry, closing at 10 doesn’t mean you get to go home at 10. It means you lock the door and begin your nightly cleaning routine.
Shutting down machines 30-45 minutes before closing and denying customers service (especially when what you are denying is soft serve…the very thing you are famous for) is completely unacceptable.
Whats even more unacceptable is that not only were workers cleaning up too early…but the OWNERS were as well. Denying customers services along with staff.
This is my first and maybe last google review. But as someone who has worked in food, this struck me deeply. You do not close at 9:30. You serve until 10, and stay as late as you need to for cleaning. If you want to leave by 10, change your hours.
Atmosphere: 2
Food: 5
Service: 1
Maddy B
Today I was craving an ice cream cone. I ordered a small cone looking at the size chart that was what I wanted. The new girl there today hands me a cone looking more like a kid size. So I doubled checked my ordered with what I was given, def charged for a small. Manager comes over to “help” the situation, takes the kid size I’m holding to re do my new order for a kid size because I changed my order bc either way they’re just ripping me off at this point. Literally goes out of his way to make the smallest amount on a cone to show the “difference” although I can compare an actual kid size with my husbands order which has more swirls, more ice cream. Literally made no sense. Take carvels name off the business , size charts, etc. They do what they want and clearly don’t care about making a customer happy. We were weekly customer's, taking our business somewhere else.
Atmosphere: 1
Food: 1
Service: 1
A
I love Carvel ice cream. Best flavors and texture of all other ice cream shops. Add some crunchies,.... even better.
Atmosphere: 5
Food: 5
Service: 5
yk jonnalagadda
My dear friends please avoid this Carvel. This is worst service. I have called them for the cake what I'm looking for. She told me that they have it I have asked her for 4 times to make sure they have it or no. She told we have it then I started to pick it up. I almost traveled for 15 miles for that after I arrive here for pickup She told they don't have it. The lady here response and the way of behavior was too worst. Please don't get anything from here this is one of the worst and bad service towards the customers..
Service: 1
Recommended dishes: Birthday Cake
L B
My too go place
Razor S
What's better than ice cream cake for your next Birthday party?? Cakes are amazing ?. Follow me for more!! ENJOY
Anthonyp6565
I love Carvel ice cream. Best flavor and texture of all others. Add some crunchies and even better.
Chris was fantastic and went above and beyond to get my granddaughters cake just right. I was not able to be with her for her 10th birthday and Chris took care of all the details that I wanted.
Thank you Chris!
Food: 5
Service: 5
In the food industry, closing at 10 doesn’t mean you get to go home at 10. It means you lock the door and begin your nightly cleaning routine.
Shutting down machines 30-45 minutes before closing and denying customers service (especially when what you are denying is soft serve…the very thing you are famous for) is completely unacceptable.
Whats even more unacceptable is that not only were workers cleaning up too early…but the OWNERS were as well. Denying customers services along with staff.
This is my first and maybe last google review. But as someone who has worked in food, this struck me deeply. You do not close at 9:30. You serve until 10, and stay as late as you need to for cleaning. If you want to leave by 10, change your hours.
Atmosphere: 2
Food: 5
Service: 1
Today I was craving an ice cream cone. I ordered a small cone looking at the size chart that was what I wanted. The new girl there today hands me a cone looking more like a kid size. So I doubled checked my ordered with what I was given, def charged for a small. Manager comes over to “help” the situation, takes the kid size I’m holding to re do my new order for a kid size because I changed my order bc either way they’re just ripping me off at this point. Literally goes out of his way to make the smallest amount on a cone to show the “difference” although I can compare an actual kid size with my husbands order which has more swirls, more ice cream. Literally made no sense. Take carvels name off the business , size charts, etc. They do what they want and clearly don’t care about making a customer happy. We were weekly customer's, taking our business somewhere else.
Atmosphere: 1
Food: 1
Service: 1
I love Carvel ice cream. Best flavors and texture of all other ice cream shops. Add some crunchies,.... even better.
Atmosphere: 5
Food: 5
Service: 5
My dear friends please avoid this Carvel. This is worst service. I have called them for the cake what I'm looking for. She told me that they have it I have asked her for 4 times to make sure they have it or no. She told we have it then I started to pick it up. I almost traveled for 15 miles for that after I arrive here for pickup She told they don't have it. The lady here response and the way of behavior was too worst. Please don't get anything from here this is one of the worst and bad service towards the customers..
Service: 1
Recommended dishes: Birthday Cake
My too go place
What's better than ice cream cake for your next Birthday party?? Cakes are amazing ?. Follow me for more!! ENJOY
I love Carvel ice cream. Best flavor and texture of all others. Add some crunchies and even better.
Atmosphere: 5
Food: 5
Service: 5
Wendsday
They fired someone for having cancer
Restaurantji Recommends
Wednesdays buy 1 get 1 free, great deal
Carvel ice cream cake with the chocolate crunches is an all time favorite.
Says they are open till 10:30 got here at 10pm and they are closed very disappointing
Clean, always open, nice staff.
Friendly staff, good prices, clean.
Good ice cream and cakes
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