Been ordering here for years & always an issue with the order. Either the condiments that come with orders are never sent, sometimes feels like they're just reheating things were made hours ago, always a scramble when ordering. Don't get me wrong their rewards program is great & fairly priced compared to every other pizzeria in the neighborhood, how it's managed is poorly.
Natalya Gubanova
Update. nothing changes. pizza is tough. old. the wings are almost burnt out. tastes like wood. The only plus is the very tasty vodka sauce. I paid $55 for delicious sauce and a terrible lunch. even my dog refuses to eat it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Vodka Sauce
A E
I'm not saying the food is bad but they really need to pay attention to what the customer says. I ordered half buffalo chicken and half cheese steak pie and the girl gave me half artichocke instead of the cheesesteak. I'd rather order from the other store in Richmond avenue. Service was better and even the pie size was bigger. And when I was asking about the price when the cashier girl told me about it, she answers me like that " whatever showed up there in the receipt" and left me to sign it. I should have checked the order before I left.
Atmosphere: 3
Food: 3
Service: 2
Erik Cano
Great Customer service, fast service, only four stars because their prices are
Food: 5
Service: 5
Recommended dishes: Pizzas, Slice Pizza
A713
I just wanna start off by saying, My family and I have been ordering from this pronto for years now sometimes we even order more than once a week.I live in a two family house so sometimes the side door orders, sometimes the front door orders, but it is under the same account and we leave the instructions of what door to knock at. The way the manager at this location handles things is absolutely atrocious. Like I said earlier, we are very good customers. we've had issues where the sauce and cheese is all over the box. We've had issues where they forgot certain items, but nothing tops what occurred last night. So yesterday I placed an order for two pies and an order of fries for the front door residence,now I was not home when the delivery driver called me. I instructed him to ring the front door that was around 640 at 7:30. and this is not anything out of the ordinary, because they always ask which residence is getting the pizza today. I get a phone call from the upstairs residence asking where their pizza was so now I thought it was a joke because I instructed the delivery driver to ring the front door over 30 mins ago. To my surprise, I was told the pizza was left on the steps without the doorbell being rung, This pizza has been sitting outside in the rain for over 35 minutes. When I called the pizzeria, they tell me the driver did ring the doorbell, but he was instructed to leave it at the steps, if no answer WHICH WAS NOT THE CASE WHO WOULD TELL THEM TO DO THAT WHEN ITS RAINING!!!! So now I go back on my ring camera, and I see the kid climb up some stairs and place it he didn't even get to the top. So now the manager gets on the phone, screaming and yelling that he is not replacing the pies or giving a refund when his staff member made a mistake and I even told him I have the footage that shows he only walked up three of my steps and left the pizza. They do not know how to run a business, and they should be so ashamed of themselves because we will no longer be ordering from them. The owners should be aware of how their management is so rude and they don't rectify problems that could've been avoided. I've had other run-ins with this manager, like when the pizza sauce and cheese was all over the side of the box. He turned around and asked me why I ordered twice in one day. Like is he a moron? He's complaining that I'm giving him business more than once and what did that have to do with the fact that the sauce and cheese was all over the box? Just another example of how poorly this manager handles things, and we will be looking for a new pizzeria! do not order from here
Atmosphere: 1
Service: 1
Rich Drigun
Ordered the other night as we do often and when I opened the pizza box to get my hero it filled the whole kitchen with the smell of mold, we called and just wanted to let them know about it and maybe get reimbursed for just the hero, the manager immediately said that the place was clean. That's not what we were calling for. He then said he would give us a 30$ credit. But to be honest after the managers reaction to us just wanting let them know their boxes were stinking like mold, we don't want a credit, we just won't be ordering the usual twice or more times a month from them anymoreShame I really enjoyed the chicken marsala
Food: 1
Service: 1
Angelo
Overpriced and food isn't that great
Ferhat Kocer
One of the most delicious NYC pizza places. I love their white pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas, Garlic Knots
Farah Pervez
Great NYC pizza after a longgg time! Had a plain slice and buffalo chicken, both were delicious. Highly recommend, will be back again.
I was going on a fishing trip os I picked up a meatball and a chicken sandwich eat half a meatball and it was really bad it got me os sick from it
The Camera Man
Its good food but too expense for something I can get from somewhere else for cheaper
Atmosphere: 4
Food: 5
Service: 5
James Heart
Late with my food disrespectful on the phone an had the nerve to call back after I ordered an ask for a tip an my food hasn't even arrived.Vegetarian options: Very limited an the service is extremely poor
Atmosphere: 1
Food: 1
Service: 1
Cheryl Giuga
Everything they make is delicious ? definitely 5 plus stars ?
Atmosphere: 5
Food: 5
Service: 5
Timothy Z
I'm so sorry but pizza ? so greedy...I tried today1. Regular cheese - Only one delicious pastry and very little cheese...2. Alfredo - Only one delicious pastry and very little cheese... WHERE IS CHIKEN??? Why it was sooversalted???3. With rukola - Only one delicious pastry and very, no SUPER little cheese...Listen, I'll be honest with you guysGreat service and atmosphere but pizza ? is really bad ??MY FAVORITE PIZZA STILL on the Hylan Blvd - Prime pizzaP.S. two slices which I didn't eat I put in the garbage, sorry ?
I wish we understood the cashiers
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Pizzas
Been ordering here for years & always an issue with the order. Either the condiments that come with orders are never sent, sometimes feels like they're just reheating things were made hours ago, always a scramble when ordering. Don't get me wrong their rewards program is great & fairly priced compared to every other pizzeria in the neighborhood, how it's managed is poorly.
Update. nothing changes. pizza is tough. old. the wings are almost burnt out. tastes like wood. The only plus is the very tasty vodka sauce. I paid $55 for delicious sauce and a terrible lunch. even my dog refuses to eat it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Vodka Sauce
I'm not saying the food is bad but they really need to pay attention to what the customer says. I ordered half buffalo chicken and half cheese steak pie and the girl gave me half artichocke instead of the cheesesteak. I'd rather order from the other store in Richmond avenue. Service was better and even the pie size was bigger. And when I was asking about the price when the cashier girl told me about it, she answers me like that " whatever showed up there in the receipt" and left me to sign it. I should have checked the order before I left.
Atmosphere: 3
Food: 3
Service: 2
Great Customer service, fast service, only four stars because their prices are
Food: 5
Service: 5
Recommended dishes: Pizzas, Slice Pizza
I just wanna start off by saying, My family and I have been ordering from this pronto for years now sometimes we even order more than once a week.I live in a two family house so sometimes the side door orders, sometimes the front door orders, but it is under the same account and we leave the instructions of what door to knock at. The way the manager at this location handles things is absolutely atrocious. Like I said earlier, we are very good customers. we've had issues where the sauce and cheese is all over the box. We've had issues where they forgot certain items, but nothing tops what occurred last night. So yesterday I placed an order for two pies and an order of fries for the front door residence,now I was not home when the delivery driver called me. I instructed him to ring the front door that was around 640 at 7:30. and this is not anything out of the ordinary, because they always ask which residence is getting the pizza today. I get a phone call from the upstairs residence asking where their pizza was so now I thought it was a joke because I instructed the delivery driver to ring the front door over 30 mins ago. To my surprise, I was told the pizza was left on the steps without the doorbell being rung, This pizza has been sitting outside in the rain for over 35 minutes. When I called the pizzeria, they tell me the driver did ring the doorbell, but he was instructed to leave it at the steps, if no answer WHICH WAS NOT THE CASE WHO WOULD TELL THEM TO DO THAT WHEN ITS RAINING!!!! So now I go back on my ring camera, and I see the kid climb up some stairs and place it he didn't even get to the top. So now the manager gets on the phone, screaming and yelling that he is not replacing the pies or giving a refund when his staff member made a mistake and I even told him I have the footage that shows he only walked up three of my steps and left the pizza. They do not know how to run a business, and they should be so ashamed of themselves because we will no longer be ordering from them. The owners should be aware of how their management is so rude and they don't rectify problems that could've been avoided. I've had other run-ins with this manager, like when the pizza sauce and cheese was all over the side of the box. He turned around and asked me why I ordered twice in one day. Like is he a moron? He's complaining that I'm giving him business more than once and what did that have to do with the fact that the sauce and cheese was all over the box? Just another example of how poorly this manager handles things, and we will be looking for a new pizzeria! do not order from here
Atmosphere: 1
Service: 1
Ordered the other night as we do often and when I opened the pizza box to get my hero it filled the whole kitchen with the smell of mold, we called and just wanted to let them know about it and maybe get reimbursed for just the hero, the manager immediately said that the place was clean. That's not what we were calling for. He then said he would give us a 30$ credit. But to be honest after the managers reaction to us just wanting let them know their boxes were stinking like mold, we don't want a credit, we just won't be ordering the usual twice or more times a month from them anymoreShame I really enjoyed the chicken marsala
Food: 1
Service: 1
Overpriced and food isn't that great
One of the most delicious NYC pizza places. I love their white pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas, Garlic Knots
Great NYC pizza after a longgg time! Had a plain slice and buffalo chicken, both were delicious. Highly recommend, will be back again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas, Slice Pizza
Restaurantji Recommends
I was going on a fishing trip os I picked up a meatball and a chicken sandwich eat half a meatball and it was really bad it got me os sick from it
Its good food but too expense for something I can get from somewhere else for cheaper
Atmosphere: 4
Food: 5
Service: 5
Late with my food disrespectful on the phone an had the nerve to call back after I ordered an ask for a tip an my food hasn't even arrived.Vegetarian options: Very limited an the service is extremely poor
Atmosphere: 1
Food: 1
Service: 1
Everything they make is delicious ? definitely 5 plus stars ?
Atmosphere: 5
Food: 5
Service: 5
I'm so sorry but pizza ? so greedy...I tried today1. Regular cheese - Only one delicious pastry and very little cheese...2. Alfredo - Only one delicious pastry and very little cheese... WHERE IS CHIKEN??? Why it was sooversalted???3. With rukola - Only one delicious pastry and very, no SUPER little cheese...Listen, I'll be honest with you guysGreat service and atmosphere but pizza ? is really bad ??MY FAVORITE PIZZA STILL on the Hylan Blvd - Prime pizzaP.S. two slices which I didn't eat I put in the garbage, sorry ?
Atmosphere: 4
Food: 1
Service: 4