Shake Shack Empire Outlets - Staten Island Ferry

35 Richmond Terrace Space 323, Staten Island
(929) 473-9131

Recent Reviews

Yelena Panasyuk

Ok I have tried a shroom burger and loved it... And ever since I have tried it in Washington I always looked forward to getting it if they had it on the menue, but here it was not good at all. It was smaller in size and had an aftertaste that was not pleasant. My and my husbands stomachs hurted afterwards. The atmosphere is nice, lots of open space. One of the bathrooms was clogged and lots of people were waiting to use the other one.

Atmosphere: 4

Food: 3

Service: 4

Justin O'Doherty

Food was good, but it took a while to get served. Need more staff??

Corey Mitchell

Kid-friendliness: Custard type Shakes kids love these.Wheelchair accessibility: Works well to Dine outdoors

Recommended dishes: Shake Shack, Fries

Malika Jobity

Food is always great, employees as always been helpful and engaging when i visit and ask questions about the menu.Parking: Park in the mall lot. Or double park right in front the others do and wait til your food is ready for pick upWheelchair accessibility: Parking lot has elevators. Access to all levels.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheese Fries

KH

Just came for a couple milkshakes. Used the automated system which was not super intuitive. Despite the simple order and lack of significant business, it took nearly 10 min. Takes the fast right out of fastfood.

Atmosphere: 3

Food: 3

Service: 2

Vanessa Almo Prados

The burger is

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Hamburguesa Con Queso Fundido, Hamburguesa Y Papas, Hamburguesa de Tocino Y Aguacate

Sid C

The food makes up for the lack of service. Be prepared to wait for 20 minutes at least for your order during rush hour. Also, best of luck finding a seat when you do receive your order.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Fries, Shackburger, 'Shroom Burger

Kyle

Idk man something about it. This was the best shake shack I’ve ever had. Went to the shack shack in battery perk and it SUUUUCKED. Friend and I joked that we should have just rode the ferry to this

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger

Casper Juhl

Lousy burger and bad service.Why make table service with Numbers? And you still have to Pick it up?The burger is messy and bad…No salt on The fries

Atmosphere: 3

Food: 1

Service: 1

Moto Marbella Motonautica Marbella

Everything was great, good atmosphere, good burgers and all the staff were very friendly.We liked a lot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburguesa Con Queso Fundido, Papas Fritas

Juan Pablo Iriarte

Very nice shopping center!!!

Atmosphere: 5

Food: 5

Service: 5

Oneika Greenwood

The employee Casper is very intune and very pleasant.. We love going there more simply cause the ambience is overall ?? welcome cause he give the entire space that for you once you enter the franchise and during you time there ..He keep checking in with all the customer and their needs n sanity was on point from the moment I and my family step in and etc...I was actually thinking that this establishment should look into giving him the manager position as he does fit in well with all in entails... Customers would see him as fit for the position as we all already seem to already consider the manager already..As many moment when the person in charge of the shift rarely make themselves present when asked for their help. We the customers are always welcome by Casper to get the issue resolved and messages been deliver back n forth through him to delivered as his the third party to get the word pass through... I and many of your supporting customer that are regulars at this franchise really want to give Casper he's Kudos.. We are in Awwwwwe of his mannerisms daily that keep us all in a good space entering and leaving...He talk about the establishment with high regards and the kind aura is a delight you come across-the-board... You literally Won't lose with a employee like him on your team... Campers is a keeper...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shake Shack, Shackburger, 'Shroom Burger, Smokeshack, Avocado Bacon Chicken, Chicken Shack, Avocado Bacon Burger

Mauricio Osorio

Very good burgers and fast service. The atmosphere is cozy. The only thing missing is a bit of cleanliness in the bathrooms.

Atmosphere: 4

Food: 5

Service: 5

ilyass yatim

Really good ?

Atmosphere: 5

Food: 5

Service: 5

Jamie Slyman

Food is great but it's a bit loud and crowded for me. But again it was in NYC so it's

Atmosphere: 3

Food: 5

Service: 5

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Shake Shack Empire Outlets - Staten Island Ferry

35 Richmond Terrace Space 323, Staten Island, NY 10301
(929) 473-9131