Shake Shack Staten Island Mall - New Springville

2655 Richmond Ave, Staten Island
(929) 529-0513

Recent Reviews

Robert Nelson

First time in-person visit(ordered mobile) and last ever.I'm not that person who exaggerates, but this is where this line was crossed.Ordered at register, employee was excellent. While ordering the employee who was expediting was touching their shirt and pants with the gloves, then touch to check all orders. I really wanted to say something but went to find a table for us to eat. Most tables inside weren't cleaned. When we found a table and sat down, I noticed the same person in front expediting went to the bathroom with the same gloves on and left the bathroom with the same gloves still on. That's where we got up and asked for a refund. The manager agreed and gave us the refund.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: French Fries, Hot Dog Fries and Shake, Shackburger, Fries

Mel Mads

Mark at the front was amazing. Super nice guy and so friendly with everyone. Food came out quick and fresh. Would return here again!!

Atmosphere: 5

Food: 5

Service: 5

Madonna Hanna

Staff are very hospitable, food is great .. i just wish there was parking for food pickup

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Shack, Fries

PSthefirst1

Burgers are fantastic. Shake is great!!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: French Fries, Hamburger

Bitcoin Bit

Best ? place

Atmosphere: 5

Food: 5

Service: 5

Mel B

Food is amazing . But super long wait , no toilet paper in bathroom and when food was delivered to table they brought the drinks without straws and the food without napkins . The sunset lemonade is deliciousVegetarian options: There is a shroom burger and fries

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Bacon Cheese Fries, Hamburger

Tarek Tawfik

Need to renovated and maintain inside sitting area,but accepted in generalParking: Free Parking lot just 300 ft from shop

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: French Fries, Shackburger, Double Shack Burger and Fries with Cheese, Double Shack Burger and Fries with Cheeseburger

RON M

The spot

Yevgeniya Pechenaya

Shake shack is always yummy, but it took almost 30 min to get my food from when I ordered. There were only 2 people front of house and they were switching between running one register and filling orders.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Shackburger

G

Always a great experience, staff is extremely welcoming and haven’t had an issue with the food at this location.

Atmosphere: 5

Food: 5

Service: 5

Joseph Neurohr

No issues whatsoever. Order? ?Sitting indoor and out.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger

Matt ElSabry

Employee working as a busser need to leave how to speak to customers.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: French Fries, Shackburger, Spicy Cheese Fries with Ranch, Avocado Burger

Maria Bottigliere

It was ok.It was my first time there. The French fries were delicious. They were the crinkle ones. Service was great.

Atmosphere: 4

Food: 4

Service: 4

Medina Hajdari

Amazing tasty food with good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Shackburger

Marilyn Askew

Great customer service.

Atmosphere: 5

Food: 5

Service: 5

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Shake Shack Staten Island Mall - New Springville

2655 Richmond Ave, Staten Island, NY 10314
(929) 529-0513