I did my order with the app to save time for my break, but the girls ignored my order and I waited more than half an hour even when the app notified me that my order was ready to pick up, they made a mistake with a drink, I told them but they didn’t care they just gave it to me and told me sorry. I messed up my break time waiting…
amber wells
Excellent service❗️The team was so kind and attentive my drink was perfect, and the atmosphere was great as always.
Ramiz Chaudhry
Didn’t want to write a review so contacted the customer service directly (they always give a cookie cutter response when someone complains…see other reviews below). After the initial generic response by “ Roberto G. Starbucks Customer Care” no one follows up. It’s a nice way to stay face on google - “of course we care about customers and contact us using the link/email” but then after you contact them - no response. This particular location has no organization the baristas do not know how to make the orders. When you tell the error to them they just walk away. I get it they are busy… but that’s not the way to treat a customer. Putting generic responses on google and then not actually following up with the customers complaints is equally bad!
Reply to your response: Thanks for that link. No one responds to it! Read the above complaint.
Atmosphere: 3
Food: 1
Service: 1
Eilish Gilmartin
Wish every Starbucks was like this one. Coffee tastes so much better than at other locations.
Atmosphere: 5
Food: 5
Service: 5
david bratisax
Great seasonal blends or that tried and true go to.
Atmosphere: 5
Food: 5
Service: 5
Sara Filipkowski
I come here every day.
The staff here is phenomenal. I’ve worked at SB HSC for almost 2 years now and the staff is full of familiar faces.
This location is in a hospital lobby so you might want to consider checking the wait time and ordering ahead on the app. It can either be very busy or not busy at all depending on time. Mostly shift changes etc…
Beverage quality is phenomenal. The baristas here are really good. If you’re a regular they won’t forget you.
Thanks!
Tiffany Nemeth
I hate to complain but almost every single time I come to this Starbucks (or the one in Melville at the university for that matter) my order is wrong. It's a simple venti iced matcha latte with no classic sub vanilla. The training here must not cover matcha lattes or the beverage routine as my venti's are made with 6 scoops of matcha and half the cup is foam. Today was ridiculous, I watched the barista put two scoops of matcha and 6 shots of vanilla in my drink. I'm a barista at a store upstate as well as an SBU student and it really hurts my heart to constantly receive an incorrect drink. I never go back to fix it and like to be extra grateful on the rare occasion I get a correct drink but it's come to a point that I've wasted too much money to let it slide. From one barista to another, please remember that the matcha's are made differently! And put the ice in that blender before you turn it on.
Anthony Robitaille
The best Starbucks I have ever walked into, associates very friendly the restaurant very clean, the food was fresh, the coffee hot and fresh!
Rosie Lam
Came in at 8:42pm to get coffee after being at the hospital for hours as my loved one is in comfort care at the end of their life. I had my daughter with me who asks if they have grilled cheese and the girl who was taking our order had a terrible attitude from the beginning but everyone has their off days so I looked past it. My daughter couldn’t hear her so I asked if she could repeat herself because she did not hear her and she refused to respond. Seeing that this employee was clearly having a bad day we asked that she get someone else to help us. She nastily responded that she was not going to get someone else and we could leave. Other family members that I was with had ordered so we waited around & she continued to antagonize us by staring us down and called security and “banned us”. I am absolutely disappointed that Starbucks and Stony Brook have employed a person with ZERO compassion for what people may be going through. I am sorry you’re having a bad day but so were we and yet we continue to show empathy and kindness to others.
Ellen Dagostino
Service is horrible you stand there for ten minutes nobody says I’ll be with you shortly I ordered a small coffee they charged me for a medium.
their manager doesn’t allow them to give water cups to healthcare workers, even if they’re buying other items
Service: 1
Demy Balanza
awesome!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Make It a Latte
Maureen Malone
Don’t bother ordering anything with espresso, staff can’t be bothered to make multiple shots. Drinks always taste like milky water.
Atmosphere: 4
Food: 1
Service: 1
Ami
This shouldn’t be a Starbucks. The service here is subpar and they cheap out on the drinks ALL the time. Please see photo of a medium coffee I asked for in a venti cup because I wanted a little extra half & half. Never told them to not give the coffee I paid for just wanted extra half and half so this is what they do! ITS HALF EMPTY!
Atmosphere: 1
Food: 1
Service: 1
서민석
I ordered a venti-size ice matcha latte, and I asked them to fill it with my Starbucks plastic reusable cold cup, but the female black worker told me they couldn't put the drink in my cup and said: "YOU CAN POUR IT BY YOURSELF". I was like oh yeah I didn't know that was the way lmfao. Like I am not even asking kindness or respectfulness here, but at least have minimum responsibility on what you are doing and do your job plz :(
I did my order with the app to save time for my break, but the girls ignored my order and I waited more than half an hour even when the app notified me that my order was ready to pick up, they made a mistake with a drink, I told them but they didn’t care they just gave it to me and told me sorry. I messed up my break time waiting…
Excellent service❗️The team was so kind and attentive my drink was perfect, and the atmosphere was great as always.
Didn’t want to write a review so contacted the customer service directly (they always give a cookie cutter response when someone complains…see other reviews below). After the initial generic response by “ Roberto G.
Starbucks Customer Care” no one follows up. It’s a nice way to stay face on google - “of course we care about customers and contact us using the link/email” but then after you contact them - no response. This particular location has no organization the baristas do not know how to make the orders. When you tell the error to them they just walk away. I get it they are busy… but that’s not the way to treat a customer. Putting generic responses on google and then not actually following up with the customers complaints is equally bad!
Reply to your response:
Thanks for that link. No one responds to it! Read the above complaint.
Atmosphere: 3
Food: 1
Service: 1
Wish every Starbucks was like this one. Coffee tastes so much better than at other locations.
Atmosphere: 5
Food: 5
Service: 5
Great seasonal blends or that tried and true go to.
Atmosphere: 5
Food: 5
Service: 5
I come here every day.
The staff here is phenomenal. I’ve worked at SB HSC for almost 2 years now and the staff is full of familiar faces.
This location is in a hospital lobby so you might want to consider checking the wait time and ordering ahead on the app. It can either be very busy or not busy at all depending on time. Mostly shift changes etc…
Beverage quality is phenomenal. The baristas here are really good. If you’re a regular they won’t forget you.
Thanks!
I hate to complain but almost every single time I come to this Starbucks (or the one in Melville at the university for that matter) my order is wrong. It's a simple venti iced matcha latte with no classic sub vanilla. The training here must not cover matcha lattes or the beverage routine as my venti's are made with 6 scoops of matcha and half the cup is foam. Today was ridiculous, I watched the barista put two scoops of matcha and 6 shots of vanilla in my drink. I'm a barista at a store upstate as well as an SBU student and it really hurts my heart to constantly receive an incorrect drink. I never go back to fix it and like to be extra grateful on the rare occasion I get a correct drink but it's come to a point that I've wasted too much money to let it slide. From one barista to another, please remember that the matcha's are made differently! And put the ice in that blender before you turn it on.
The best Starbucks I have ever walked into, associates very friendly the restaurant very clean, the food was fresh, the coffee hot and fresh!
Came in at 8:42pm to get coffee after being at the hospital for hours as my loved one is in comfort care at the end of their life. I had my daughter with me who asks if they have grilled cheese and the girl who was taking our order had a terrible attitude from the beginning but everyone has their off days so I looked past it. My daughter couldn’t hear her so I asked if she could repeat herself because she did not hear her and she refused to respond. Seeing that this employee was clearly having a bad day we asked that she get someone else to help us. She nastily responded that she was not going to get someone else and we could leave. Other family members that I was with had ordered so we waited around & she continued to antagonize us by staring us down and called security and “banned us”. I am absolutely disappointed that Starbucks and Stony Brook have employed a person with ZERO compassion for what people may be going through. I am sorry you’re having a bad day but so were we and yet we continue to show empathy and kindness to others.
Service is horrible you stand there for ten minutes nobody says I’ll be with you shortly I ordered a small coffee they charged me for a medium.
Restaurantji Recommends
their manager doesn’t allow them to give water cups to healthcare workers, even if they’re buying other items
Service: 1
awesome!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Make It a Latte
Don’t bother ordering anything with espresso, staff can’t be bothered to make multiple shots. Drinks always taste like milky water.
Atmosphere: 4
Food: 1
Service: 1
This shouldn’t be a Starbucks. The service here is subpar and they cheap out on the drinks ALL the time. Please see photo of a medium coffee I asked for in a venti cup because I wanted a little extra half & half. Never told them to not give the coffee I paid for just wanted extra half and half so this is what they do! ITS HALF EMPTY!
Atmosphere: 1
Food: 1
Service: 1
I ordered a venti-size ice matcha latte, and I asked them to fill it with my Starbucks plastic reusable cold cup, but the female black worker told me they couldn't put the drink in my cup and said: "YOU CAN POUR IT BY YOURSELF". I was like oh yeah I didn't know that was the way lmfao. Like I am not even asking kindness or respectfulness here, but at least have minimum responsibility on what you are doing and do your job plz :(
Atmosphere: 1
Food: 1
Service: 1
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