Cold Stone Creamery

Name: Cold Stone Creamery
Address: 9655 Carousel Ctr, Syracuse, New York, 13290, US
Telephone: (315) 701-2840
Price range: $$
Rating: 3

$$ • Ice Cream, Custom Cakes

Hours:
9655 Carousel Ctr, Syracuse
(315) 701-2840

Menu Order Online

About Cold Stone Creamery

Cold Stone Creamery continues to impress customers with their custom ice cream cakes and friendly service. The store manager is skilled at creating detailed designs, like a license plate font. A popular flavor combination is the cake batter ice cream with red velvet cake. Many customers enjoy the ice cream's taste, although it may be sweeter than what some are used to. The staff are recognized for their kindness and dedication to customer service.

Recent reviews highlight the experience of watching the staff handcraft ice cream, such as when Oreos are crushed on-site. Customers feel valued, with some stating that the staff know them by name and consistently provide exceptional service. They appreciate the little things that make their visits enjoyable, especially with their family treats after the kids go to bed.

One customer mentioned choosing an APPLE PIE A LA COLD STONE®, which combines French vanilla ice cream, cinnamon, graham cracker pie crust, apple pie filling, and caramel. While the flavor was sweet, it remained enjoyable. Overall, the ice cream is praised for being smooth and creamy, though some customers wish for more graham crackers for added texture. The friendly and helpful staff contribute to a positive atmosphere, ensuring that customers have a great experience each time they visit.