The custard ice cream was good. However I ordered 2 medium cones, one vanilla and one chocolate vanilla twist. I got charged for 2 large and no vanilla, both were chocolate vanilla twists.
Heather Persson
The ice cream was good! The employee was very kind and quick. It's expensive, but good.
R W
I was at Kookie’s Q & creamery on 7-18-25 at 5pm I asked for a medium vanilla ice cream cone. The young lady said it would be $5.43 cash. I gave her cash and this is what I got for an ice cream cone. (Can’t attach an image) Granted I did just lick the top of it. I thought to myself “this is not worth $5.43. So I asked to speak to a manager and was told he’s on vacation. I said to the lady “this is not worth $5.43” and the lady agreed with me. Then she said “his name is James” and I put that in my notes along with a picture of the cone. When will he be back next week. I said this isn’t even creamy, it tastes like ice milk. No disagreement at all. Thank you, I’ll try next week.
So I stopped back 7-22-25 at 8:15pm. Asked a lady not the same person that waited on me previously, is James the manager available owe you mean David, no I was told the manager name is James. Well it’s David, he’s on vacation. What can I do to help you. I said I got an ice cream here last week and showed her the picture. She said I can’t really tell the because you licked it. She said it’s that size because of inflation. We don’t make the prices. Big attitude! She’s said who waited on you and I described her, her reply was that’s the assistant manager. She said what is it that you want? I said “I want my money back of $5.43”. She said I can make you another cone. I said, the cone I had tasted like ice milk, it’s not creamy at all, I said” I from Albany area and I go to Kurver creamery and it’s very smooth, this is not for a creamery, it’s like ice milk”. No disputing it at all, almost agreeing with me. She said well I can give you an ice cream cone or a sundae if that will help or you can talk to the manager in a couple of weeks? I said okay, I ll take a hot fudge sundae. Okay she said I ll make it a large. Thank you.
Adam Hovak
Decent ice cream and a great selection. The positives are the number of unique flavors they have. They sell dole whip and they mix up the flavors weekly. The downside is the price, the traffic getting in and out of the store and the fact that my Reese’s pieces were the minis and not the full size and they definitely didn’t taste peanut buttery….id try it again…
Kathleen Robinson
Just not the best
Bernard Raynor
I ordered a simple Hot Fudge Sundae with twist soft ice cream and they got it wrong. I tried taking off the sprinkles and d it just made a mess of it. Threw it in the trash!!!
John Marino
Love this place
Kyle Wilson
Went here for some Ice Cream after dinner. Lots of options and they even had something for your dog! My wife said the ice cream was fantastic! She got the S'mores Sundae.
Chrissy Westcott
Love it the staff is so pleasant and extremely nice
How DARE they! I walked into Kookie Q’s, just looking for some good old-fashioned Hershey’s ice cream, and instead, I’m bombarded with the *most outrageous* display of kindness and joy I’ve ever seen. Who gave these people permission to be so friendly?! I wanted to brood in peace with my ice cream, but noooo—they had to ruin my mood by being warm, chatty, and making me feel like *I belong*.
What is this place, a dessert shop or a therapy session? I came for a cone, not some soul-healing experience! Stop spreading peace on earth and let me be miserable with my mint chocolate chip in silence! Honestly, if you’re looking for grumpy vibes and subpar service, go somewhere else—Kookie Q’s will leave you smiling like a fool against your will. Unbelievable!
Atmosphere: 5
Food: 5
Service: 5
Jay Smith
Great service. Fast, and great Ice Cream. Glad we stopped in.
Atmosphere: 5
Food: 5
Service: 5
Dean Marrotta
I decided to stop by kookie Q one afternoon for a Hot Fudge Sunday with my wife since we were in the area. The first thing I noticed was how overpriced they were as this was my first time there. I figured since we were there I would just pay the extremely high priced Sundaes. I could not believe how awful the ice cream tasted, I was like for that price this better be an awesome Sundae and it was not. The ice cream had an awful taste as was the toppings after a few spoonfuls we both threw it in the garbage and left. The last time I ever went there and the almost 20 dollars I spent on 2 sundaes was a joke.
Atmosphere: 1
Food: 1
Service: 1
Stephanie
Oh man, this spot is great! Reasonable prices for AWESOME sundaes! 100% recommend anything with the peanut butter swirl ice cream. Also the staff were lovely and service was speedy!
Atmosphere: 5
Food: 5
Service: 5
Arlette Camacho
The wait time to get my ice cream was approximately 30 minutes. In one line you pay and order and they you need your go to middle line and wait again and then get your ice cream ?. The girls (workers) they were nice no issues on that. Maybe they need to hire more ppl to make it faster, like other ice cream places in town.
Yummy Ice cream!!
The custard ice cream was good. However I ordered 2 medium cones, one vanilla and one chocolate vanilla twist. I got charged for 2 large and no vanilla, both were chocolate vanilla twists.
The ice cream was good! The employee was very kind and quick. It's expensive, but good.
I was at Kookie’s Q & creamery on 7-18-25 at 5pm I asked for a medium vanilla ice cream cone. The young lady said it would be $5.43 cash. I gave her cash and this is what I got for an ice cream cone. (Can’t attach an image) Granted I did just lick the top of it. I thought to myself “this is not worth $5.43. So I asked to speak to a manager and was told he’s on vacation. I said to the lady “this is not worth $5.43” and the lady agreed with me. Then she said “his name is James” and I put that in my notes along with a picture of the cone. When will he be back next week. I said this isn’t even creamy, it tastes like ice milk. No disagreement at all. Thank you, I’ll try next week.
So I stopped back 7-22-25 at 8:15pm. Asked a lady not the same person that waited on me previously, is James the manager available owe you mean David, no I was told the manager name is James. Well it’s David, he’s on vacation. What can I do to help you. I said I got an ice cream here last week and showed her the picture. She said I can’t really tell the because you licked it. She said it’s that size because of inflation. We don’t make the prices. Big attitude! She’s said who waited on you and I described her, her reply was that’s the assistant manager. She said what is it that you want? I said “I want my money back of $5.43”. She said I can make you another cone. I said, the cone I had tasted like ice milk, it’s not creamy at all, I said” I from Albany area and I go to Kurver creamery and it’s very smooth, this is not for a creamery, it’s like ice milk”. No disputing it at all, almost agreeing with me. She said well I can give you an ice cream cone or a sundae if that will help or you can talk to the manager in a couple of weeks? I said okay, I ll take a hot fudge sundae. Okay she said I ll make it a large.
Thank you.
Decent ice cream and a great selection. The positives are the number of unique flavors they have. They sell dole whip and they mix up the flavors weekly. The downside is the price, the traffic getting in and out of the store and the fact that my Reese’s pieces were the minis and not the full size and they definitely didn’t taste peanut buttery….id try it again…
Just not the best
I ordered a simple Hot Fudge Sundae with twist soft ice cream and they got it wrong. I tried taking off the sprinkles and d it just made a mess of it. Threw it in the trash!!!
Love this place
Went here for some Ice Cream after dinner. Lots of options and they even had something for your dog! My wife said the ice cream was fantastic! She got the S'mores Sundae.
Love it the staff is so pleasant and extremely nice
Restaurantji Recommends
How DARE they! I walked into Kookie Q’s, just looking for some good old-fashioned Hershey’s ice cream, and instead, I’m bombarded with the *most outrageous* display of kindness and joy I’ve ever seen. Who gave these people permission to be so friendly?! I wanted to brood in peace with my ice cream, but noooo—they had to ruin my mood by being warm, chatty, and making me feel like *I belong*.
What is this place, a dessert shop or a therapy session? I came for a cone, not some soul-healing experience! Stop spreading peace on earth and let me be miserable with my mint chocolate chip in silence! Honestly, if you’re looking for grumpy vibes and subpar service, go somewhere else—Kookie Q’s will leave you smiling like a fool against your will. Unbelievable!
Atmosphere: 5
Food: 5
Service: 5
Great service. Fast, and great Ice Cream. Glad we stopped in.
Atmosphere: 5
Food: 5
Service: 5
I decided to stop by kookie Q one afternoon for a Hot Fudge Sunday with my wife since we were in the area. The first thing I noticed was how overpriced they were as this was my first time there. I figured since we were there I would just pay the extremely high priced Sundaes. I could not believe how awful the ice cream tasted, I was like for that price this better be an awesome Sundae and it was not. The ice cream had an awful taste as was the toppings after a few spoonfuls we both threw it in the garbage and left. The last time I ever went there and the almost 20 dollars I spent on 2 sundaes was a joke.
Atmosphere: 1
Food: 1
Service: 1
Oh man, this spot is great! Reasonable prices for AWESOME sundaes! 100% recommend anything with the peanut butter swirl ice cream. Also the staff were lovely and service was speedy!
Atmosphere: 5
Food: 5
Service: 5
The wait time to get my ice cream was approximately 30 minutes.
In one line you pay and order and they you need your go to middle line and wait again and then get your ice cream ?.
The girls (workers) they were nice no issues on that. Maybe they need to hire more ppl to make it faster, like other ice cream places in town.
Atmosphere: 5
Food: 3
Service: 3
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