Starbucks
99 N Genesee St, Utica
(315) 930-0484
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Recent Reviews
They somehow messed up two of the exact same drinks—different sizes, different everything. When we asked them to fix it, they acted shocked like we were the problem. The place was empty, yet way overstaffed, and instead of working they were busy hanging out with their friends. Rude, unwelcoming, and hands down some of the worst customer service I’ve ever seen. The food was not displayed but I did order some banana bread which was not fresh it was hard as a brick. Ugh.
Mobile ordered. It was very busy at 7am on a Sunday with only 3 people working. My app indicated that the drinks were ready, however, we waited another 10 minutes inside for them to be made.
This is my usual Starbucks location, and the staff always treat me kindly and with respect. The store is clean, parking is ample, and the service is quick - even when there's a line wrapping around the building.
I can't recommend it highly enough.
I can't recommend it highly enough.
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