Dunkin'

23582 NY-342, Watertown
(315) 405-8793

Recent Reviews

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erick ledezma

They're alright, just make sure you demand a receipt otherwise they won't give you one, and make sure you check your food before leaving otherwise you'll realize that your food was made wrong or that they charged you for things they didn't give you.

Atmosphere: 3

Food: 4

Service: 2

Edward Monell

Out of everything and closes the kitchen early

Atmosphere: 3

Food: 1

Service: 3

MH

I was inside buying cigarettes, I see the donuts I want, I go back out to my car because I have kids, and instead of Making them wait I'll be with them and use the drive thru, I go thru the drive thru and this lady is impatient, rushing me as I asked her to wait a moment while I ask my kids what they want then she tells me those donuts I wanted weren't available. I almost went back inside to look because I'm like I swear I just saw them.
So I ask her what donuts do you have... She doesn't answer me and tells me she needs to know If I'm putting a combo in, and I tell her again what kind of donuts do you have... How do I know what kind of combo to tell her if I don't know my options, she demands again what kind of combo, I'm like is she serious?

I told her I was leaving because she is so difficult and had a shitty attitude.

So easy to just look and tell me what donuts... Idk what her deal was. But seriously I ended up driving so far away and ended up at Caesars because of this girls attitude. I do not understand what the problem was.

There was no body else, completely dead, like 5:30 pm

Atmosphere: 1

Food: 1

Service: 1

David Hoistion

Almost as slow as frozen molasses. Order from home, drive 10 minutes and food is still not ready

Atmosphere: 2

Food: 3

Service: 1

alexey potashnii

Extremely lazy, slow staff! Don't recommend!!!

Ayana Johnson

Excellent customer service! Food was prepared and served to satisfaction! Best Dunkin Doughnuts I’ve ever been to!

Atmosphere: 5

Food: 5

Service: 5

Joann Bloxsom

We ordered a hot coffee and an iced shaken espresso. We got room temperature coffee and watered down iced something with no flavoring.

Sean Jones

Avoid this black hole at all costs. Five people “working” behind the counter, looking like they’re lost in space. I ordered three donuts, free breakfast sandwich sandwiches, and three coffees. I had to go to work after waiting for 25 minutes with nothing coming out. My wife had to come take over the waiting so I could go to work. She waited for an additional 30 minutes. Of course they messed up everyone’s order.

Atmosphere: 1

Food: 2

Service: 1

Jean Burns

I went there this morning. The staff was very friendly and professional. The store was clean. Will definitely go back.

Atmosphere: 5

Food: 5

Service: 5

Zach Ellis

Have ordered door dash a few times from this store and there is always atleast 1 missing item- one time ordered 4 croissant stuffers to only get 1 bc they ran out. But still charged for 4. Next time only received 1 of the 2 loaded hashbrowns ordered and another they left the plain bagel w/cream cheese out of the bag and on the counter. Cannot get anyone to answer the phone at this location either!! Will NOT order from this store again!! Very disappointed

Atmosphere: 1

Food: 2

Service: 1

Jessie Rounds

Everytime I order from this store something is wrong with my order. I love DD so it frustrates me to no end.. Then when you call the store no one ever answer the phone... It seems to be just this location..

Service: 1

S .isakoski

Awesome

Atmosphere: 5

Food: 5

Service: 5

Michael Ward

Done with this place. Second time in a month I had to leave before the order was ready. Dont do mobile orders if you cant have an iced coffee done in 25 minutes. Unless they hire more or better help stay away.

Atmosphere: 1

Food: 1

Service: 1

Kadian Henriques

I am disappointed why did they stop selling banana loaf

olivia dalin

The donuts were barely frosted and I got the brownie batter valentines special and the inside barely had any of the crème in it. Very disappointing. 80% donut and barely any frosting and filling.

Food: 1

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