Nucci's Italian Seafood & Steak House

We had reservations at 8 pm for 14 after a swim championship. It was close to hotels and heard it was good last year.

The server was nice and competent but you could tell she was stressed.
An older gentleman ( owner) told us we had limited menu selections, couldn’t order off the menu because they ran out of food. ??!!
We all worked with that. Then we WAITED an hour and 30 minutes before our food arrived!!! It’s now 9:30 pm… kids tired as well as parents. We asked for to-go containers and the server said she’d get them after getting checks ready. 20 minutes later, my husband asked the owner for the containers so we could get that done. The owner said “ ask the server, she’ll get them. She gets the tips” WHAT??!!! So unprofessional and ill mannered. We were happy to tip the server, besides everything was out of her control.

Because of the owner, we do not recommend this restaurant. He gets no star!!
Server tried , so she gets 2 stars.
No plans to go back as we live 3 hours away.

Atmosphere: 4

Food: 2

Service: 4

We come to the Webster area regularly for swim meets. Last year, we ate at Nucci's with the team and had a nice experience, so we decided to come again this year. Never again. I have never felt so unwelcome in a restaurant. We had a large party (14), and were arriving at 8 pm after our meet, but we called ahead and made reservations. When we arrived we were made to feel that we were putting the staff out by our presence; an older man ( the owner or manager?) ripped a menu from one of our party's hand and basically yelled that the menu would be different because they were out of a lot of food. We should have left then. Then we saw the only other customers in the restaurant send their food back to the kitchen and get up and leave. Another chance to leave. But we stayed to hear the very limited menu, from which we ordered. An hour later we had not gotten any food. It took at least 40 minutes just to get the drinks we ordered. Again, we were the ONLY customers in the restaurant. The waitress was trying her best, but seemed to lack knowledge about the food and when asked about the gluten free status of items was clearly uninformed and did not make those with the allergy feel safe about the food. Also, it was uncomfortable to hear her being yelled at by the gentleman in the back. By the time the food arrived, it was so late that we all immediately asked for boxes and the checks, which took another 20 minutes to come out. Our poor young swimmers were exhausted by the end of the debacle, though I suppose we did do some team bonding as a result of the experience. Anyway, maybe it is a place to go if you are a small party with time for a long meal. The food was ok. Otherwise choose a restaurant that wants customers and knows how to serve a large group.

Atmosphere: 1

Food: 3

Service: 1

Omg don't go here!!!

We came into the restaurant thinking it was going to meet our expectations and we did not except what would happen. We got there nobody there to greet us and got to our table. Brought us bread and looked over the menu and took a quite of bit of time for them to get back at us. When we tried to order the options were limited like they did not now what they even serve there.We waited over an hour which I would understand good food takes a while to prepare but not this place. We got our food and I looked disgusting. Like the just threw all of the food on a plate and called it a day. Not trying to be rude but it was the WORST food I ever had in my life. We asked for a refund and the waitress said she will ask the chef and we did not have to pay for anything. The environment was weird. It’s like all they knew how to do was sit around and argue. In the end we left the place with the owner being confused why we left but we went to another place instead. WASTE OF UR TIME.

Tried them for the first time last night and it was excellent. Food & service were both excellent. I'll be back.

Food: 5

Service: 5

Food was delicious, service was not good. There was no one even in the restaurant and we were in there for almost 2 hours. Took the server 15 to 20 minutes to come back to our table for drinks and such each time, but it wasn't her fault because the owner said it was only her second night. Poor thing. I felt so bad for her. She had no idea what anything was on the menu, what it came with, what any of the drinks were, and we got the wrong check. This young lady was thrown to the wolves with zero training and zero compassion from her employers. No one was there to help her.

Mix drink had zero alcohol in it so we switched to beer/wine.

Front door was locked so we tried another door, and that was locked, but then the owner showed us to the only unlocked door and was very unwelcoming from the start.

Food, I will say, was delicious. Props to the line cooks/chef. Dont know how yall do it there.

Atmosphere: 3

Food: 4

Service: 1

This place was good a couple years ago but seeing all these low reviews and can’t help but agree with them.

Went there for dinner last night and service was insanely slow, food overcooked, and listening to other tables it seemed like they were out of a lot of things.

Will not be returning.

Atmosphere: 3

Food: 1

Service: 1

Took my husband out for a date night chose this place made reservations. Got there 10 minutes early sent us right away which was nice. Waited over a half hour for anyone to see us at our table. Winded up going to the bar to get drinks because we didn’t even have water yet. Talk to you I believe was the owner gave us excuses sat down the table waited another 15 to 20 minutes for someone to come take her order. Wait another 20 minutes just to get soup and our appetizer didn’t show up until after our super arrived. Placed order for dinner. They ran out of prime rib ran out of fillet only thing they had were T-bones. Got there at 6:40 left at 8:20 still with no main course. We cancelled the rest of our order. Told them not to charge for what we didn’t get. They waiter asked us if we wanted it to go. I told them no. We had movie plains at 8:30. So we winded up telling them to not charge us for our meals and just paid for our drinks or appetizer and soup. Worst experience ever don’t go there. Wast of time and money. Didn’t even give us a discount for waiting for over a hour and forty five minutes. Never again.

Atmosphere: 1

Food: 3

Service: 1

We had 8pm dinner reservations on Valentine's Day. Stood in line before being checked in for 20 minutes, finally had a drink at the bar but were not seated until 845. We get to our seat and find out the ladies room was out of order. They said I could wait for the men's room or use the elevator in the lobby to go upstairs to use the bathroom. Our waitress came over about 10 minutes after we sat down, never introduced herself or welcomed us in, let alone apologize for the delay. We wanted to order everything at once, but she had to check if they were out of the entree I wanted ( there was a limited menu). She returned 10 minutes later, said the entree wasn't available, so we adjusted accordingly. She brought over the wrong wine 2 times and then 15 minutes after we ordered, she came over and said they were out of lobster, which was a main component in my partner's entree, so he also had to order something else. Then we proceeded to wait another 25 minutes for our appetizer, artichokes french, which was okay. Not a ton of flavor, but we were starving. We didn't see our waitress again, we even had to flag another waiter down and ask for my partner's salad that came with his meal. We watched several other tables leave. It was after 10pm and we still hadn't seen our waitress, no drink refills, no apologizing for the wait or an update on dinner. Another couple who arrived and sat 20 minutes after us got their dinner and that's when we decided to leave. Poorly managed operation all around, we will not be back.

Atmosphere: 2

Food: 1

Service: 1

“ I am truly sorry for your experience. We only strive to improve on our little family run shop.
Nothing we can put to blame on but ourselves.
We did not though receive any formal complaints from other patrons on tonight's service. Call our line on any other regards.
Thanks for dining with us.
- the Nuccis”

This is their response to a one star review on Valentine’s Day 2026, I was also there lastnight and can attest there was multiple people complaining and I myself witnessed two tables of people get up and leave, and witnessed a server offer to buy multiple drinks for tables for the lack of service, the line of people with reservations were all complaining and wondering what was going on because no was was checking anyone in, and the hostess was completely rude and wouldn’t even look anyone in the eye and when she sat people she didn’t even say anything to them, just asked their name and crossed it off and walked away just expecting them to follow. I understand it’s your restaurant and you don’t want to make a bad name for yourself but to say there was only one person complaining lastnight is a complete lie, the entire restaurant was in shambles. By the time my wife and I got seated, waited over a half our for anyone to even come to our table once, and order, we had already been there about two hours. A waste of a valentines night and the whole atmosphere was tense and stressful. Will never be returning to this establishment.

We had reservations at 8pm Valentine’s Day. When we got there, there was a line out the door and we waited over 30 minutes just to get to the podium to check in. The hostess was so frazzled hadn’t checked anyone in from the line. She had the wrong time down for our reservations when we did check in. At this point it was 8:45 and we saw friends at the bar who had 7:45 reservations who were definitely forgotten. We decided to sit together to just get a table. No one came to our table for 45 minutes to even check on us. When the waiter finally did come around, we looked at the limited menu just to find out they were out of half of the set menu. We ended up being there for a total of 2 hours without even receiving our drink orders and had to leave because no one was getting food and our night was wasted. The server rushed the small interaction we had, the hostess was rude and NO ONE was happy in there. We overheard the table next to us saying they had been seated for 2 hours without their food. It was such a terrible experience we ended up eating Valentine’s Day dinner at Applebees at 11 pm.

Atmosphere: 1

Service: 1

The service was so slow we were there over 2 hours.. ordered the filet it was so overcooked and looked like a hamburger fur 72.00 my baked potato was was so hard I couldn’t cut into it. I hate to give a bad review but it was really bad

Atmosphere: 4

Food: 2

Service: 2

Overpriced, and the food is not good. Got take out, and the order was wrong, I had to go all the way back. They told me 25-30 mins and it was an hour. Owner was at the bar and asked me “what do you need?” Proceeded to tell me that his server made the mistake and he will help me. As I waited at the bar I wasn’t offered a water or anything. While I was there, a young girl came in and met the owner at the bar and the owner said “Don’t think too much but what is it you didn’t understand about the sign on the door?” Girl looked embarrassed, and he was completely rude to her. Food was over sauced, under-seasoned, and just not good. This
Isn’t the type of service or food you expect from an Italian restaurant. Diners beware.

Atmosphere: 1

Food: 1

Service: 1

I’m glad other people had a better experience than we did. I guess it’s hit or miss with this place. Absolutely the worst Italian restaurant around. Don’t waste your money here.

Atmosphere: 2

Food: 1

Service: 1

This was my first time eating at Nucci’s. I ordered takeout. I’m 100% Italian and I’m very fussy and the lasagna and chicken French is one of the best I’ve ever had in a restaurant when I waited at the bar I talked to Nick the owner, he’s a wonderful wonderful man and I can’t wait to go back there and eat again.

Atmosphere: 5

Food: 5

Service: 5