This evening on November 30 I had an hour wait time at this Taco Bell. They kept taking the left-hand side and not the right hand side of the order boxes. There were six cars in my side. Every time a car came in the left-hand side they would take it people were furious. When I got up to the window, they gave me my food free and a coupon for free taco I’m thinking they think this is gonna make up for my time wasted I will never go back to this Taco Bell again it is not the first time this has happened. This is the worst Taco Bell service I have ever had. I think they gave everyone free food so they could not do a survey or call to complain horrible service.
Atmosphere: 1
Food: 3
Service: 1
Isabella Privitera
don’t have anyone pick up your food for you unless you wanna wait for 50 minutes after you ordered. train your employees better to be respectful because this was atrocious behavior. for my pregnant sister to be blatantly ignored and disrespected? why even have a job if you’re gonna act like that. you couldn’t at least ask? just ignore her for picking up for a name that definitely isn’t hers, but you confirmed is an order? and to have her wait and scream? and then for her to have to drive through the drive thru to even hear a single word from an employee? please for the love of god, understand this is a job where you do have to interact with the public, and get over it if you really can’t handle it. so again, i reiterate, if you are planning on having someone else pick up your food from here, expect to wait 50 minutes and have your partner be completely ignored.
Atmosphere: 1
Food: 1
Service: 1
Beste Yildiz
Terrible service - employees cannot make simple customizations.
Atmosphere: 1
Food: 1
Service: 1
Alisa M Oldacre
Apparently this Taco Bell location has absolutely no regard or respect for their disabled patrons. Shame on the management of this location as well as the plowing service contractor. This is NOT ok, and it is in violation of NY state law, ADA regulations, and a slap in the face to those of us who are disabled. Not only has this company lost our business, but I will be contacting the ACLU and NY state to file complaints. What is wrong with people today that they think it's ok to treat those who are disabled as lesser human beings????
Wheelchair accessibility: Right now, there is none. Snow blocking ramp and parking.
Atmosphere: 1
Food: 3
Service: 1
Jimmy Water
Amazing experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
Devon Werder
During the day, it's decent Taco Bell food. But don't try to get breakfast at this location. Twice now I've tried to pickup a breakfast mobile order here, only to find the building empty. Mobile app still taking orders and taking my money, but no one showed up to work.
Atmosphere: 3
Food: 4
Service: 1
John. Wozniak
Two cars ahead of me at 635 pm. 705 order was still not taken so I left the line what a joke could of made tacos quicker
Service: 1
buddy yers
This location has been super trash😔. This does not qualify as fast food by any stretch of the imagination. I've had to abandon the Iine on a dozen visits because the line just doesn't move for 10+ minutes. I've actually gotten to the window and still waited 10+ minutes for a taco and a drink, wtf😮?
I've been asked to leave the line and come back in 15 minutes to pick up a mobile order, 🤣. The only time I got food quickly here, I should've known it was a red flag. That food was straight out of the freezer/refrigerator cold😒. This is not a serious Taco Bell.
Atmosphere: 1
Food: 1
Service: 1
Ben Cwiklinski
This location is hit or miss. You'll either be in line for an hour waiting or be in and out
Food: 5
Service: 1
keisha mitchum
Came to the Webster establishment order the chicken nuggets with the fries I asked if my food could be made fresh they said that they are not allowed to make it fresh that it had just came out since when can the customer not have their food made fresh if they're willing to wait for it to be done very unprofessional if I'm paying my hard earn money I expect my food to be made to my liking so then I had to go all the way to Irondequoit just to get my food made fresh and I'll live out in Webster very inconvenience but that store had no problem in making my food fresh...
Don’t go here past 11. They do not want to serve you and will leave you at the drive thru waiting to hear someone besides the computer asking if you are using the app 🙃myself and other car waited for a while and then both decided To leave.
Atmosphere: 1
Food: 1
Service: 1
John Camacho
Love Taco
Atmosphere: 5
Food: 5
Service: 5
Jennifer Poquette
Not only did we wait 45 minutes from the speaker to the window, but our order was wrong on top of that. Every time we get food here, we know there’s a 70% chance that something in our order is incorrect. This location should not have opened. Go to Hard Road or Irondequoit instead.
Atmosphere: 1
Food: 1
Service: 1
Joshua Peter
Waited over 15 minutes for my order of two tacos and a mini quesadilla. Also the lobby was freezing cold. Avoid this location at all costs.
Atmosphere: 1
Food: 3
Service: 1
Laura Nicole
Slowest around it's horrible, even with 2 lanes open
This evening on November 30 I had an hour wait time at this Taco Bell. They kept taking the left-hand side and not the right hand side of the order boxes. There were six cars in my side. Every time a car came in the left-hand side they would take it people were furious. When I got up to the window, they gave me my food free and a coupon for free taco I’m thinking they think this is gonna make up for my time wasted I will never go back to this Taco Bell again it is not the first time this has happened. This is the worst Taco Bell service I have ever had. I think they gave everyone free food so they could not do a survey or call to complain horrible service.
Atmosphere: 1
Food: 3
Service: 1
don’t have anyone pick up your food for you unless you wanna wait for 50 minutes after you ordered. train your employees better to be respectful because this was atrocious behavior.
for my pregnant sister to be blatantly ignored and disrespected? why even have a job if you’re gonna act like that. you couldn’t at least ask? just ignore her for picking up for a name that definitely isn’t hers, but you confirmed is an order? and to have her wait and scream? and then for her to have to drive through the drive thru to even hear a single word from an employee?
please for the love of god, understand this is a job where you do have to interact with the public, and get over it if you really can’t handle it.
so again, i reiterate, if you are planning on having someone else pick up your food from here, expect to wait 50 minutes and have your partner be completely ignored.
Atmosphere: 1
Food: 1
Service: 1
Terrible service - employees cannot make simple customizations.
Atmosphere: 1
Food: 1
Service: 1
Apparently this Taco Bell location has absolutely no regard or respect for their disabled patrons. Shame on the management of this location as well as the plowing service contractor. This is NOT ok, and it is in violation of NY state law, ADA regulations, and a slap in the face to those of us who are disabled. Not only has this company lost our business, but I will be contacting the ACLU and NY state to file complaints. What is wrong with people today that they think it's ok to treat those who are disabled as lesser human beings????
Wheelchair accessibility: Right now, there is none. Snow blocking ramp and parking.
Atmosphere: 1
Food: 3
Service: 1
Amazing experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
During the day, it's decent Taco Bell food. But don't try to get breakfast at this location. Twice now I've tried to pickup a breakfast mobile order here, only to find the building empty. Mobile app still taking orders and taking my money, but no one showed up to work.
Atmosphere: 3
Food: 4
Service: 1
Two cars ahead of me at 635 pm. 705 order was still not taken so I left the line what a joke could of made tacos quicker
Service: 1
This location has been super trash😔. This does not qualify as fast food by any stretch of the imagination. I've had to abandon the Iine on a dozen visits because the line just doesn't move for 10+ minutes. I've actually gotten to the window and still waited 10+ minutes for a taco and a drink, wtf😮?
I've been asked to leave the line and come back in 15 minutes to pick up a mobile order, 🤣. The only time I got food quickly here, I should've known it was a red flag. That food was straight out of the freezer/refrigerator cold😒. This is not a serious Taco Bell.
Atmosphere: 1
Food: 1
Service: 1
This location is hit or miss. You'll either be in line for an hour waiting or be in and out
Food: 5
Service: 1
Came to the Webster establishment order the chicken nuggets with the fries I asked if my food could be made fresh they said that they are not allowed to make it fresh that it had just came out since when can the customer not have their food made fresh if they're willing to wait for it to be done very unprofessional if I'm paying my hard earn money I expect my food to be made to my liking so then I had to go all the way to Irondequoit just to get my food made fresh and I'll live out in Webster very inconvenience but that store had no problem in making my food fresh...
Atmosphere: 4
Service: 2
Restaurantji Recommends
Don’t go here past 11. They do not want to serve you and will leave you at the drive thru waiting to hear someone besides the computer asking if you are using the app 🙃myself and other car waited for a while and then both decided To leave.
Atmosphere: 1
Food: 1
Service: 1
Love Taco
Atmosphere: 5
Food: 5
Service: 5
Not only did we wait 45 minutes from the speaker to the window, but our order was wrong on top of that. Every time we get food here, we know there’s a 70% chance that something in our order is incorrect. This location should not have opened. Go to Hard Road or Irondequoit instead.
Atmosphere: 1
Food: 1
Service: 1
Waited over 15 minutes for my order of two tacos and a mini quesadilla. Also the lobby was freezing cold. Avoid this location at all costs.
Atmosphere: 1
Food: 3
Service: 1
Slowest around it's horrible, even with 2 lanes open
Atmosphere: 3
Food: 3
Service: 2
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