After waiting in the drive thru window for 10 minutes, we are finally told at 3:03 they are closed. Very poor customer service
Service: 1
Violet Doo
I am posting this because I am baffled and confused. I hope there are others that have experienced the frustration I have in the last month or so with the inconsistent hours of operation at this Tim Horton’s location. I have lost all of my trust to get a coffee on my way to work at this location. I arrive around 6:30-6:45 almost daily and there is either no answer at the drive through, it will be mysteriously closed, (even though it is supposed to be open at 6AM), or they do not have donuts. I’ve driven through the drive through over 6X now around 6:45 and no response. If the establishment claims to be open at 6, they should have all of the options after the first half hour-hour of being open. I feel really bad for the employees because I can imagine this isn’t their fault. They need more staff working here. I hope this problem gets resolved.
Atmosphere: 3
Food: 3
Service: 2
Mercedes Farrell
I asked for a caramel macchiato and they gave me an latte so I asked them to remake it and I get this again. Like they don’t know the difference between an macchiato and an latte??!!! IM NEVER COMING HERE AGAIN!
Atmosphere: 1
Service: 1
Hans Uebelhoer
The owners have no idea how to run a business Or they can't find any employees. Either way I've waited in line to ultimately get nothing and walk out the door and go down the road to dunking for my final time. I actually waited in the drive through for 15, backed out, went inside and waited 10 more min. The times I did get service my coffee was luke warm.Boooo
Atmosphere: 3
Food: 1
Service: 1
Kyle Arena
This place has really gone down the tube's the last couple of months.
Dawn Osborn
We go almost every morning order the same coffee and consistently gets it wrong, never coming back to this establishment. Can’t be that hard to make coffee ain’t that their job, I think they need to be retrained by corporate. I mean the amount of money($70 weekly) there I can own my own expensive machine! No more for them, this establishment is a waste of time.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Buff
I come here at least once a weekend (typically we usually stop in at 930am) and almost every time we order, we are told that the store ran out of hashbrowns and that they need at least 15 minutes to make more.
At 930am, on a Saturday or a Sunday, you shouldn't be running out of hashbrowns, no matter how busy you are. You are a breakfast establishment and that is totally unacceptable, especially when you have items on the menu that use hashbrowns as an ingredient.
Atmosphere: 3
Food: 4
Service: 2
sandra stein (IN AND OUT JANITORIAL)
Ashlee is amazing!!! She goes above and beyond to help out and is always calm when they are extremely busy
Atmosphere: 5
Service: 5
John H
Love the Tim Hortons Double Double!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Ground Coffee 12oz Bag
I been getting my coffee here every morning for da last year nd it's awesome. No complaints. The ladies always get my order right and the customer service is great.. Thank u Ashley and Stephanie.
Atmosphere: 5
Food: 5
Service: 5
DC & DS VEVO
messes up order every time. comes out late
Atmosphere: 1
Food: 1
Service: 1
Blade Vault
I’ve gone here for two years almost every morning spending exactly $12 a day and today after a bunch of bad service I will never be going back again. I’ve had them give me less food than I ordered and they said come back later and we will give you a donut and a coffee instead of refunding me. These people are crackheads and if you drive down the same road 5 mins there is another Tim Hortons.
Service: 1
Pony
I’m constantly having to repeat my order when ordering and more times than not I’m waiting 5-10 minutes just for them to make my food/drink wrong.
Atmosphere: 2
Food: 2
Service: 1
john colson
I visited the Webster location, entered the store and stood at the counter unacknowledged for several minutes. (5-7 minutes)Not 1 "hi, hello, we'll be right with you, we'll be with you in acouple minutes" NOTHING.They acted as if I were not there at all but clearly saw me standing there waiting. I will NOT go back to this unprofessional location.1 * is being generous.
Still the best croissants
Atmosphere: 5
Food: 5
Service: 5
After waiting in the drive thru window for 10 minutes, we are finally told at 3:03 they are closed. Very poor customer service
Service: 1
I am posting this because I am baffled and confused. I hope there are others that have experienced the frustration I have in the last month or so with the inconsistent hours of operation at this Tim Horton’s location. I have lost all of my trust to get a coffee on my way to work at this location. I arrive around 6:30-6:45 almost daily and there is either no answer at the drive through, it will be mysteriously closed, (even though it is supposed to be open at 6AM), or they do not have donuts. I’ve driven through the drive through over 6X now around 6:45 and no response. If the establishment claims to be open at 6, they should have all of the options after the first half hour-hour of being open. I feel really bad for the employees because I can imagine this isn’t their fault. They need more staff working here. I hope this problem gets resolved.
Atmosphere: 3
Food: 3
Service: 2
I asked for a caramel macchiato and they gave me an latte so I asked them to remake it and I get this again. Like they don’t know the difference between an macchiato and an latte??!!! IM NEVER COMING HERE AGAIN!
Atmosphere: 1
Service: 1
The owners have no idea how to run a business Or they can't find any employees. Either way I've waited in line to ultimately get nothing and walk out the door and go down the road to dunking for my final time. I actually waited in the drive through for 15, backed out, went inside and waited 10 more min. The times I did get service my coffee was luke warm.Boooo
Atmosphere: 3
Food: 1
Service: 1
This place has really gone down the tube's the last couple of months.
We go almost every morning order the same coffee and consistently gets it wrong, never coming back to this establishment. Can’t be that hard to make coffee ain’t that their job, I think they need to be retrained by corporate. I mean the amount of money($70 weekly) there I can own my own expensive machine! No more for them, this establishment is a waste of time.
Atmosphere: 1
Food: 1
Service: 1
I come here at least once a weekend (typically we usually stop in at 930am) and almost every time we order, we are told that the store ran out of hashbrowns and that they need at least 15 minutes to make more.
At 930am, on a Saturday or a Sunday, you shouldn't be running out of hashbrowns, no matter how busy you are. You are a breakfast establishment and that is totally unacceptable, especially when you have items on the menu that use hashbrowns as an ingredient.
Atmosphere: 3
Food: 4
Service: 2
Ashlee is amazing!!! She goes above and beyond to help out and is always calm when they are extremely busy
Atmosphere: 5
Service: 5
Love the Tim Hortons Double Double!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Ground Coffee 12oz Bag
Restaurantji Recommends
I been getting my coffee here every morning for da last year nd it's awesome. No complaints. The ladies always get my order right and the customer service is great.. Thank u Ashley and Stephanie.
Atmosphere: 5
Food: 5
Service: 5
messes up order every time. comes out late
Atmosphere: 1
Food: 1
Service: 1
I’ve gone here for two years almost every morning spending exactly $12 a day and today after a bunch of bad service I will never be going back again. I’ve had them give me less food than I ordered and they said come back later and we will give you a donut and a coffee instead of refunding me. These people are crackheads and if you drive down the same road 5 mins there is another Tim Hortons.
Service: 1
I’m constantly having to repeat my order when ordering and more times than not I’m waiting 5-10 minutes just for them to make my food/drink wrong.
Atmosphere: 2
Food: 2
Service: 1
I visited the Webster location, entered the store and stood at the counter unacknowledged for several minutes. (5-7 minutes)Not 1 "hi, hello, we'll be right with you, we'll be with you in acouple minutes" NOTHING.They acted as if I were not there at all but clearly saw me standing there waiting. I will NOT go back to this unprofessional location.1 * is being generous.
Atmosphere: 1
Food: 1
Service: 1
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