Popeyes Louisiana Kitchen

Poor service

Food: 1

Service: 1

Annabelle was such a sweetheart! The food didn’t taste too good but I must say she was extremely pleasant

Food: 1

Service: 5

Good place to grab a quick bite, but extremely disappointed for the lack of condiments, I ordered thes seafood plater, they did not have the much needed tartar sauce. That was not cool at all.

Atmosphere: 2

Food: 4

Service: 1

The service was quick, the restaurant was clean. I think it is a fairly new site

Atmosphere: 5

Food: 5

Service: 5

Jessica did a great job running the West Nyack location. Her staff is friendly, helpful and quick. I love coming here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Chicken Sandwich and Fries, Popeyes Strawberry Biscuits, Popeyes Apple Pie, Churro

I gotta use the app for the first hour you guys are open? Nah that’s some crazy stuff. Great Chicken Sandwich though, use Honey BBQ sauce that’s meant for the wings and put it on the chicken sandwich. Life changing stuff.

Atmosphere: 4

Food: 5

Service: 2

The staff mixed up the order and forgot to include the sauce we had ordered.

Atmosphere: 2

Food: 4

Service: 1

The worst customer service and self policy. This branch will not include any sauce with meal purchases. Management is unapproachable as well. There is a Popeyes in the nanuet shop as well as spring valley you’re better off taking a 5 min ride.

Atmosphere: 1

Food: 1

Service: 1

They gave me the wrong receipt and I didn’t receive my order until about 15 minutes later. Outrageous for a popeyes.

They don’t listen when you make orders how can someone order frozen mango juice but you give them lemonade🤦🏻‍♂️

Kindest staff ever

Atmosphere: 5

Food: 5

Service: 5

I visited this branch and placed a takeaway order, which included a six-piece chicken wings meal. I was one of the last customers of the night, and after being informed that my order was ready, I quickly collected it and left, as I had parked my car outside the store just before closing at 9 PM.

Unfortunately, I didn’t check the contents of the order until I got home, at which point I realized the six chicken wings were missing. I immediately called the store to report the issue, and the person I spoke with assured me that I could collect the missing item the next time I visited.

However, when I returned and mentioned the previous issue, the staff member I spoke with asked when I had come in last time, then abruptly dismissed my concern without properly listening or investigating the situation. She insisted it was “impossible” for the mistake to have occurred and showed no willingness to address the issue or continue the conversation.

This experience was very disappointing and not what I expect from a brand like Popeyes. I hope this feedback is taken seriously and that improvements are made to ensure better customer service in the future.

Service: 1

One of the better Popeye chicken around! Fresh and delicious

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Popeyes Bone-In Wings

This Popeyes is on 3rd floor food court of Palisade Center. They have all the popular items. Lines are usually short. But the kitchen is on the slower side. Got to try their regular chicken sandwich. It was decent. Crispy outside layer but was moist inside. Cajun fries were good too.

Parking: Both indoor and outdoor parking available in Palisade center

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Sandwich and Fries, Fried Chicken

Service is terrible

Atmosphere: 1

Service: 1