Santora's Pizza Pub & Grill

Limited menu compared to other locations. Some actual menu items not even available. “Oh we haven’t had that in a while” (still on menu). Specialty drinks made like a corner hole bar, not as described on menu. Happy Hour drinks not Happy Hour prices. Just really disappointed and will not be back. Stain to the name.

This restaurant has changed from what it used to be! Bacon added to a burger was $6.00 and cheese $4.00; these prices are not on the menu and also do not show on your bill..hmmm. Appetizer and main dish not delivered by server and never saw server until we were done with our meal, so no extra ketchup or another cocktail. Server did not seem to care when mentioned to him. Probably did not come to check on us as mozarella wedges.. cheese not melted and burger and wrap both cold. This place is not how I remember Santoras, but will remember now, not to return. Jane

Atmosphere: 1

Food: 1

Service: 1

We have been to Santora’s numerous time on our trips to Buffalo. My wife changes it up on what she eats but I get the Chicken Milanese 9/10. This time my dish was not the way it normally was. I asked for extra balsamic glaze on the side, I received oil with no balsamic. The broccoli was cold and was suppose to be seasoned but it was plain, no seasoning at all. There was no honey lemon dressing on the greens. The waitress was friendly and when I asked for the broccoli to be seasoned, she went to the kitchen and brought a side order of broccoli. It wasn’t seasoned again, they just but butter on it. Butter isn’t seasoning. I asked for the balsamic glaze and she brought that and it was good. I didn’t want to complain about the honey lemon because I just wanted to get out of there and go home. As for my wife’s dinner, she had nachos with steak. The steak was shaved steak like you would use for a Philly cheesesteak. Not nacho worthy. The nachos were luck warm and by the time I got to try them, they were stone cold.

We paid the bill, $69 with tip for 1/2 price nachos, onion soup (which was very good) Chicken Milanese and a high noon drink. I did the very quick survey, thumbs down, poor food quality, that was it. Wife was finishing her drink, then the manager came over and said he received the survey. He asked what was wrong, we started to tell him how our experience was. He then started to tell us how we should have asked for a manager, that he would have fixed it, that the thumbs down survey gets out into the internet world for everyone to see. I said I was sorry, I thought it was just an internal review. He kept going on about how we should have said something. My wife and I felt he wasn’t listening to what issues we had, it literally felt like we were being lectured about not asking for a manager. We really just didn’t want to deal with it, we just wanted to get back to Rochester. Normally a great experience, this time it was a waste of time and money.

Love your response, did you even read anything I wrote? My selective taste buds? How is it me being selective? You designed the menu, came up with cooking specs and procedures. Your menu states seasoned, not steamed. When I said something to the waitress, your cooks prepared it again but just put butter on it, butter isn't a seasoning. Maybe they need more training. Obviously, they were unaware on the cooking procedures for the dish. Also, the broccoli wasn't the only issue, but you don't acknowledge anything else other than the broccoli, which makes me feel you didn't read and or absorb what I was saying. Food aside, my review is more about how that manager made my wife and I feel while speaking to us. That is the whole reasoning for leaving this review. Maybe you should review your process before leaving your reply. Once again, you have come a crossed like a parent scolding their child. I'm not a regular type of customer, I was a Food & Beverage Director at a Marriott for 35 years and if I ever made a customer feel this way, I would be spoken to by my General Manager and or owner. Love how you try to advertise/plug your restaurant, saying that you're working hard every day to get the best food out possible, with a hard-working thankless job of cooking multiple meals in a day. Preparing the freshest and all-natural food we produce. Either way, we will no longer be coming to your restaurant and with how you made us feel, again, we will no longer tell friends and family about your establishment in a good light. I'm sure that doesn't matter to you, as I'm just an extremely small part of your business.

Atmosphere: 5

Food: 2

Service: 5

Told to sit in outside area. Told it would be warm because heaters were on but it was cold. #eating ideas

Atmosphere: 2

Food: 4

Service: 3

No wait time to be seated in the patio area. Our hostess and waitress were both friendly.

Started with the apple cider sangria and appetizers; 1/2 nachos and boneless wings. The half-sized nachos could be a meal by themselves ! I ordered a steak calzone and my cousin ordered the pretzel and chicken Alfredo dish.

My waitress gave me the heads up of the portion size of the calzone and I really thought she was bluffing! Everything was so delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Loaded Nachos, Garlic Knots, Steak

Our server Natalie was fantastic. We were able to be seated right away. Our wings were delicious. Pizza, pretzel & calamari were also good. Loved our beer choices & fun cocktails available as well.

Atmosphere: 5

Food: 5

Service: 5

Awesome calzone!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Everything

Portions are great, service is great, bathrooms need to be fixed as well as signage for seating. For whatever reason, none of the locks in women’s bathroom work and I had someone open the stall on me every time I used it in one evening. Even while other stalls were open. The soap and dryer in the men’s room didn’t work. The food was great but seating was interesting after arriving. Some tables required to get sat by a host while others didn’t. I was also surprised to see children (~8-14 years old) running around open flames and filming TikTok’s in the area. Not what I expected.

Atmosphere: 3

Food: 5

Service: 5

My Sister and I went to try their pizza and wings. However, We never received any food. Heck we never even placed our order. We were shown to our table and that was it. No waitress/ waiter came. We sat there for 10 minutes. We tried to get the waitress attention and we got ignored That's all it took, I took the menus up to the front desk and advised of the situation and we were leaving . All we got was, I'm sorry.

I don't mind waiting, I know they were busy, but some one should have acknowledged us and taken our drink order at least.

Arrived waited a long time, menues dropped off not enough silverware and no one came to greet and ask if we wanted drinks, apps. After waiting a half hour we left...terrible experience. If we sat at bar we would have been serviced however with grandchildren that is not an option. Very disappointed to say the least! We work hard and our money will be spent elsewhere

The website clearly stated there was”No wait….come on in”. So we had a party of 8 and the restaurant clearly had room for us yet we were told we had a wait time of 15 minutes. Then a party of 14 were seated before us. Wait…what is going on? They don’t take reservations! I went up to inquire and was told that the kitchen is understaffed so they didn’t want to overwhelm them with orders. But you just sat a party of 14 that came in after us? The “manager” came up to me to tell me he couldn’t do anything and that we needed to wait. We had two hungry toddlers with us so we didn’t want to leave and start all over somewhere else. We waited over 35 minutes for our table.
The server was good to us but that manager is clearly an idiot. Guess what buddy! You just lost 6 loyal customers.

Atmosphere: 1

Food: 3

Service: 3

Service was very good. Food was excellent.

Atmosphere: 5

Food: 5

Service: 5

Menu selection is very limited, no subs, limited sandwiches, very disappointing

Been going to this place for a very long time and I mean long . We were there yesterday 9/1 and we ordered a medium pizza with pepperoni and mushrooms . We also ordered mozzarella cheese sticks . They were both absolutely horrible. There was no sauce on the pizza and not much cheese either . Some of the pepperoni was sliced at least 1/2 inch thick. Didn’t even taste like pepperoni. The mushrooms were just as thick and were scantly placed . The mozzarella sticks were not sticks they looked like little mini fish fries they were shaped in a triangle and breaded with a thick beer batter that when you cut into them nothing but water and grease came out . Honestly I don’t think they had any someone just made them up. It came with a small cup of canned tomatoes ?????! What a waste of fifty bucks. This place has deteriorated. Wont be going back. Pizza planet here we come !

Can’t give a 5 to a bar that only serves draft beer, but enjoyed the food and good service. Good assortment of liquor and seltzer's for customers that prefer that option.

Atmosphere: 5

Food: 5

Service: 5