Santora's Pizza Pub & Grill

First time here and the food was great!

everything is always amazing! delicious drinks, tasty food, and amazing service!!

Grape Crush is my jam!!

Wings were excellent, crispy with not too much sauce. The place was very accommodating for our large group. Highly recommend

Justin the GM was incredible to work with on planning our event. Our server during the event was great, food was delish, all around amazing atmosphere!! (So great that 3 weeks later we’re having another event here!!) #santorasppg @santorasppg #buzzybooth

Meal? No, master piece. For a Pub, Pizza place, wow! So much for one person. Plan to bring some home.

Atmosphere, service, and food were great this recent visit with friends. Would recommend to anyone who like a sports bar environment and good fun!

Went to the Williamsville location on Memorial Day. Our server was Hanna, who did an amazing job! Shout out to the manager, Jason. He went above and beyond! I wanted to recognize him in this post. Thank you for your hospitality!

Limited menu compared to other locations. Some actual menu items not even available. “Oh we haven’t had that in a while” (still on menu). Specialty drinks made like a corner hole bar, not as described on menu. Happy Hour drinks not Happy Hour prices. Just really disappointed and will not be back. Stain to the name.

This restaurant has changed from what it used to be! Bacon added to a burger was $6.00 and cheese $4.00; these prices are not on the menu and also do not show on your bill..hmmm. Appetizer and main dish not delivered by server and never saw server until we were done with our meal, so no extra ketchup or another cocktail. Server did not seem to care when mentioned to him. Probably did not come to check on us as mozarella wedges.. cheese not melted and burger and wrap both cold. This place is not how I remember Santoras, but will remember now, not to return. Jane

Atmosphere: 1

Food: 1

Service: 1

We have been to Santora’s numerous time on our trips to Buffalo. My wife changes it up on what she eats but I get the Chicken Milanese 9/10. This time my dish was not the way it normally was. I asked for extra balsamic glaze on the side, I received oil with no balsamic. The broccoli was cold and was suppose to be seasoned but it was plain, no seasoning at all. There was no honey lemon dressing on the greens. The waitress was friendly and when I asked for the broccoli to be seasoned, she went to the kitchen and brought a side order of broccoli. It wasn’t seasoned again, they just but butter on it. Butter isn’t seasoning. I asked for the balsamic glaze and she brought that and it was good. I didn’t want to complain about the honey lemon because I just wanted to get out of there and go home. As for my wife’s dinner, she had nachos with steak. The steak was shaved steak like you would use for a Philly cheesesteak. Not nacho worthy. The nachos were luck warm and by the time I got to try them, they were stone cold.

We paid the bill, $69 with tip for 1/2 price nachos, onion soup (which was very good) Chicken Milanese and a high noon drink. I did the very quick survey, thumbs down, poor food quality, that was it. Wife was finishing her drink, then the manager came over and said he received the survey. He asked what was wrong, we started to tell him how our experience was. He then started to tell us how we should have asked for a manager, that he would have fixed it, that the thumbs down survey gets out into the internet world for everyone to see. I said I was sorry, I thought it was just an internal review. He kept going on about how we should have said something. My wife and I felt he wasn’t listening to what issues we had, it literally felt like we were being lectured about not asking for a manager. We really just didn’t want to deal with it, we just wanted to get back to Rochester. Normally a great experience, this time it was a waste of time and money.

Love your response, did you even read anything I wrote? My selective taste buds? How is it me being selective? You designed the menu, came up with cooking specs and procedures. Your menu states seasoned, not steamed. When I said something to the waitress, your cooks prepared it again but just put butter on it, butter isn't a seasoning. Maybe they need more training. Obviously, they were unaware on the cooking procedures for the dish. Also, the broccoli wasn't the only issue, but you don't acknowledge anything else other than the broccoli, which makes me feel you didn't read and or absorb what I was saying. Food aside, my review is more about how that manager made my wife and I feel while speaking to us. That is the whole reasoning for leaving this review. Maybe you should review your process before leaving your reply. Once again, you have come a crossed like a parent scolding their child. I'm not a regular type of customer, I was a Food & Beverage Director at a Marriott for 35 years and if I ever made a customer feel this way, I would be spoken to by my General Manager and or owner. Love how you try to advertise/plug your restaurant, saying that you're working hard every day to get the best food out possible, with a hard-working thankless job of cooking multiple meals in a day. Preparing the freshest and all-natural food we produce. Either way, we will no longer be coming to your restaurant and with how you made us feel, again, we will no longer tell friends and family about your establishment in a good light. I'm sure that doesn't matter to you, as I'm just an extremely small part of your business.

Atmosphere: 5

Food: 2

Service: 5

Told to sit in outside area. Told it would be warm because heaters were on but it was cold. #eating ideas

Atmosphere: 2

Food: 4

Service: 3

No wait time to be seated in the patio area. Our hostess and waitress were both friendly.

Started with the apple cider sangria and appetizers; 1/2 nachos and boneless wings. The half-sized nachos could be a meal by themselves ! I ordered a steak calzone and my cousin ordered the pretzel and chicken Alfredo dish.

My waitress gave me the heads up of the portion size of the calzone and I really thought she was bluffing! Everything was so delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Loaded Nachos, Garlic Knots, Steak

Our server Natalie was fantastic. We were able to be seated right away. Our wings were delicious. Pizza, pretzel & calamari were also good. Loved our beer choices & fun cocktails available as well.

Atmosphere: 5

Food: 5

Service: 5

Awesome calzone!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Everything