On 1/25/2025 shortly after 11am I entered this Pita Pit franchise location to order lunch for my son and myself. We had a short window of time to get food in between soccer games at the arena they share a parking lot with, and a fast casual restaurant seemed like a good option.
After ordering, 3 additional customers came in. The one directly after me appeared to place a to go order, which was prepared promptly and he left with his food. I was beginning to get concerned. The family we went with ordered smoothies, which had been made and were in the blender/pitcher, and only needed to be poured into cups. Nobody was pouring them into cups.
By 11:48 am we had not received food, and when I asked the staff member behind the counter if she had started cooking it yet; she seemed surprised. I told her that I no longer had time for a meal, and to please refund my order. She told me that she wasn't allowed to give refunds, only the manager was and she was not there. She then turned to the grill to start cooking my meal. I then reiterated that I didn't have time any more, and that I just needed a refund. She turned back to the grill and called me a vulgar name - ended with __cker, I assume it started with mother.
I told her that I would be calling their corporate offices, but in the meanwhile, please find a way to authorize my refund. As of 1/27/25 they had not given me a refund. I have also left numerous voicemails for their corporate office to address this issue, and have not yet heard back.
I called into this store on 1/27/25 and asked to speak to the manager, and I told him the story, and he told me that he was also unable to authorize a refund, that only the franchisee can do that and they are on a cruise. So, for whatever amount of time that person is on a boat no dissatisfied customers can get a refund? Yikes.
So, now it seems like the only way to get my money back is to dispute the charge with my credit card company. Very frustrating experience overall. It's not the dollar amount that bothers me, but the principle that I paid for something that I never received and they appear to have no motivation to resolve that.
The kicker, on top of all of this, is that they ask for a tip at the time of the transaction, and I tipped them for my frustration. 0/10 stars, do not recommend. Find anywhere else you can to eat if you're near Goodyear Headquarters.
Atmosphere: 1
Food: 1
Service: 1
Samantha
Pita was extraordinarily delicious, the facilities were nice & clean, & the workers were friendly. Great healthy stop for a quick lunch
Atmosphere: 5
Food: 5
Service: 5
Danea Grier
1st time trying it. I wasn't disappointed at all. The service was amazing. The smoothie and pita I had was very fresh, tasty, and filling. I'll be back, this is a better alternative to McDeath and other fast food chains.
Atmosphere: 5
Food: 5
Service: 5
Matt Harold
1st i was refused use of restroom after ordering 36$ worth of food. 2nd I Ordered falafel bowl which I've had numerous times. This time was terrible. Falafel was ice cold inside after traveling 5 mins home.Tried to reconcile via phone call to store. Manager made excuses and never offered to redo or fix order even after I told him I would not return. Definitely will not return.
Atmosphere: 1
Food: 2
Service: 2
Megan Teibel
This was my first time trying Pita Pit and I'll definitely be back. I ordered through the mobile app and on my bag they drew a beautiful flower with my name. It's nothing super major, but it just shows how much they care about the customer and their experience. They were very nice to my two year old daughter and the food was so delicious. I was very impressed with everything! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Kelli H
Everything was fresh, hot, tasty and incredible ? I love how you can pick from numerous toppings and the thin pita bread is fresh and yummy!
Atmosphere: 4
Food: 5
Service: 5
Andrew Massarella
Excellent food with a wide variety of items on the menu. And the two young men working tonight were very polite and helpful. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Akia Burke
They've recently made some adjustments to their menu that I wish they'd hadn't, but the food is always fresh and tasty. I've referred many 9f my coworkers.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Super Greek with Schug, Falafel Bites, Mediterranean
brandon goff
Never had a bad experience…… Today though I had a buffalo chicken pita that blew my mind! Whoever made it bravo! My only regret I ate it too quickly and have no photo evidence. Say hello to my new favorite lunch!
They got rid of the secret sauce and don't have anything similar. Eating a pita is like eating a salad with no dressing
Atmosphere: 5
Food: 1
Service: 5
Jeromie Heter
The bruschetta chicken bowl is amazing and everything is huge portions.
Atmosphere: 3
Food: 5
Service: 4
Heather Rice
My husband and I wanted to give this place a try so at 11am I placed a small online time slot order for pickup at 12pm. We ordered the Cowboy Steak Greek Grilled Cheese, with cheddar cheese and a Chicken Club Greek Grilled Cheese also with cheddar instead of mozzarella cheese. I go inside at 11:55 to pick up the order, decided to go ahead and grab a drink as well. I grab my drinks, straws and my order. I take the food out to our vehicle, and it was cold, cold, the entirety of it was cold and a little steal like and both came with mozzarella cheese instead of the cheddar cheese as I ordered. It seemed as though it was made soon as I ordered and was left sitting for an hour. It is possible that it would have tasted better if I had ordered inside. Unfortunately my first experience with Pita Pit was a little disappointing.
Atmosphere: 3
Food: 2
Service: 2
Ryan Davis
This Pita Pit is always on point, I've yet to have a bad experience here.Yet whoever is on here saying you'll spend $1-$9 per person is full of --it.Try $10-$20 per person, more accurately about $12 a person w/o drinks.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Gyro
Carlyn Lowther
Just had for the first time, absolutely delicious and desirable
Great food
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Caesar
On 1/25/2025 shortly after 11am I entered this Pita Pit franchise location to order lunch for my son and myself. We had a short window of time to get food in between soccer games at the arena they share a parking lot with, and a fast casual restaurant seemed like a good option.
After ordering, 3 additional customers came in. The one directly after me appeared to place a to go order, which was prepared promptly and he left with his food. I was beginning to get concerned. The family we went with ordered smoothies, which had been made and were in the blender/pitcher, and only needed to be poured into cups. Nobody was pouring them into cups.
By 11:48 am we had not received food, and when I asked the staff member behind the counter if she had started cooking it yet; she seemed surprised. I told her that I no longer had time for a meal, and to please refund my order. She told me that she wasn't allowed to give refunds, only the manager was and she was not there. She then turned to the grill to start cooking my meal. I then reiterated that I didn't have time any more, and that I just needed a refund. She turned back to the grill and called me a vulgar name - ended with __cker, I assume it started with mother.
I told her that I would be calling their corporate offices, but in the meanwhile, please find a way to authorize my refund. As of 1/27/25 they had not given me a refund. I have also left numerous voicemails for their corporate office to address this issue, and have not yet heard back.
I called into this store on 1/27/25 and asked to speak to the manager, and I told him the story, and he told me that he was also unable to authorize a refund, that only the franchisee can do that and they are on a cruise. So, for whatever amount of time that person is on a boat no dissatisfied customers can get a refund? Yikes.
So, now it seems like the only way to get my money back is to dispute the charge with my credit card company. Very frustrating experience overall. It's not the dollar amount that bothers me, but the principle that I paid for something that I never received and they appear to have no motivation to resolve that.
The kicker, on top of all of this, is that they ask for a tip at the time of the transaction, and I tipped them for my frustration. 0/10 stars, do not recommend. Find anywhere else you can to eat if you're near Goodyear Headquarters.
Atmosphere: 1
Food: 1
Service: 1
Pita was extraordinarily delicious, the facilities were nice & clean, & the workers were friendly. Great healthy stop for a quick lunch
Atmosphere: 5
Food: 5
Service: 5
1st time trying it. I wasn't disappointed at all. The service was amazing. The smoothie and pita I had was very fresh, tasty, and filling. I'll be back, this is a better alternative to McDeath and other fast food chains.
Atmosphere: 5
Food: 5
Service: 5
1st i was refused use of restroom after ordering 36$ worth of food. 2nd I Ordered falafel bowl which I've had numerous times. This time was terrible. Falafel was ice cold inside after traveling 5 mins home.Tried to reconcile via phone call to store. Manager made excuses and never offered to redo or fix order even after I told him I would not return. Definitely will not return.
Atmosphere: 1
Food: 2
Service: 2
This was my first time trying Pita Pit and I'll definitely be back. I ordered through the mobile app and on my bag they drew a beautiful flower with my name. It's nothing super major, but it just shows how much they care about the customer and their experience. They were very nice to my two year old daughter and the food was so delicious. I was very impressed with everything! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Everything was fresh, hot, tasty and incredible ? I love how you can pick from numerous toppings and the thin pita bread is fresh and yummy!
Atmosphere: 4
Food: 5
Service: 5
Excellent food with a wide variety of items on the menu. And the two young men working tonight were very polite and helpful. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
They've recently made some adjustments to their menu that I wish they'd hadn't, but the food is always fresh and tasty. I've referred many 9f my coworkers.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Super Greek with Schug, Falafel Bites, Mediterranean
Never had a bad experience…… Today though I had a buffalo chicken pita that blew my mind! Whoever made it bravo! My only regret I ate it too quickly and have no photo evidence. Say hello to my new favorite lunch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Falafel Bites, Chips, Pita & Dip, Buffalo Chicken Pita, Athens Steak, Hummus, Cowboy Steak
Restaurantji Recommends
They got rid of the secret sauce and don't have anything similar. Eating a pita is like eating a salad with no dressing
Atmosphere: 5
Food: 1
Service: 5
The bruschetta chicken bowl is amazing and everything is huge portions.
Atmosphere: 3
Food: 5
Service: 4
My husband and I wanted to give this place a try so at 11am I placed a small online time slot order for pickup at 12pm. We ordered the Cowboy Steak Greek Grilled Cheese, with cheddar cheese and a Chicken Club Greek Grilled Cheese also with cheddar instead of mozzarella cheese. I go inside at 11:55 to pick up the order, decided to go ahead and grab a drink as well. I grab my drinks, straws and my order. I take the food out to our vehicle, and it was cold, cold, the entirety of it was cold and a little steal like and both came with mozzarella cheese instead of the cheddar cheese as I ordered. It seemed as though it was made soon as I ordered and was left sitting for an hour. It is possible that it would have tasted better if I had ordered inside. Unfortunately my first experience with Pita Pit was a little disappointing.
Atmosphere: 3
Food: 2
Service: 2
This Pita Pit is always on point, I've yet to have a bad experience here.Yet whoever is on here saying you'll spend $1-$9 per person is full of --it.Try $10-$20 per person, more accurately about $12 a person w/o drinks.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Gyro
Just had for the first time, absolutely delicious and desirable
Atmosphere: 5
Food: 5
Service: 5
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