Customers` Favorites
Customers` Favorites
“My three year old daughter and myself attended a princess scavenger hunt through out downtown Amherst that D’Tutanelli’s Pizza was apart of. Not only were they so kind during the scavenger hunt, but we came back late for pizza for lunch with the coupon they included and we had the best experience! Pizza was fresh and delicious and the staff was absolutely phenomenal, especially towards my daughter. We would highly recommend and will absolutely be back, thank you for a wonderful afternoon!“
Customers` Favorites
“An absolute HUGE shout-out to Marcos Pizza in Amherst for donating a pizza to us and delivering it to us Amherst Firefighters while we were on a car fire this afternoon! We seriously can't thank us enough for doing that when i was ready to pay for it. Thank you for being a huge supporter! 🇺🇲🚒🚒“
Customers` Favorites
“Disappointed in meatballs. Recipe not same as before. Too much filler maybe breadcrumbs and lesss meat!!! Go back to original recipe. Miss Miller Lite also!“
Customers` Favorites
“this is a wonderful place to eat. the atmosphere is relaxing and the service is top notch. also, the food is outstanding! everything on the menu is amazing! the owner is also amazing! we highly recommend them! you will not regret eating here! It's great for all occasions! when our family is in town we go to dinner here and they are always excellent and treat us like a part of their family. one of the top places to eat for a nice relaxed meal!“
Customers` Favorites
“On Sunday, May 10, my sister and I decided to go to Olive Garden in Elyria after Sunday service. We've always enjoyed going there. However, this was not a good day. We got there about 3:45 p.m., before rush hour. It was not crowded, we were seated immediately, we put in our orders and then we waited an hour and a half before leaving without eating because our food was never ordered by our waitress. At first she kept telling us it was due to a backlog because of the holiday, Mother's Day, so we were fine and we understood. But, then we realize it was just lies. We asked her to check on our orders multiple times and each time she said they're working on it, even offered us free desserts, a free meal to take home, etc., because we waited so long, but even that didn't come. We found out later that she never put our order into the kitchen. We sat for an hour and a half waiting and listening to her excuses when basically, she was just lying the whole time. There's no way she could have been checking on our orders because the cook would have known he/she didn't have an order for our table and that should have prompted her, I assume, that she forgot to give it to the kitchen, and would have done it at that time. We understood at first when she was saying it was a backup due to it being Mother's Day, but that wasn't the reason, so then we were not happy, because not only were we waiting an hour and a half, we watched people who came after us, even groups of people be seated, get their food and drinks, finished it, and get up to leave and we're still sitting there waiting for our food to come.
So, I found a manager, told her what the problem was and let her know we were ready to leave and we offered to pay for only our drinks. She told us the drinks were on her, so we left and went home.
Normally, I would give this restaurant a 5 star, because the food is good and I'm not saying not to go there. I'm sure this doesn't happen often, this was the first time it happened to us and I've been there several times. So, I'm not writing this review to say don't go to Olive Garden in Elyria, I'm just expressing a concern that maybe they need more workers on a holiday.
I hate writing negative comments because we all make mistakes, and I do not wish anybody to lose their job. But, it wasn't the mistake that upset us, it was the lie. She should have just been honest from the beginning.
Update: Received an email from their administrative offices and then the next day I received a $50 gift certificate to return, which we did, but at a different location. We were shopping in another nearby city and we used the gift certificate during our visit at that location. The food and service was excellent.
Thank you Olive Garden for your prompt response and gift.“
Customers` Favorites
“Went to a party here..food and service were excellent…food out quickly and tasted great…servers were so friendly and efficient“
Customers` Favorites
“Travis makes the best dirty martini ever! Such a welcoming place!“
Customers` Favorites
“Tonight was a very busy night when I stopped in to pick up pizza for my family. Despite how hectic it was, the general manager was personally helping customers and handling everything with patience and professionalism. It almost seemed like some customers were ordering for the first time, but she remained extremely friendly and took the time to assist everyone.
The food was amazing as always. We ordered the mac & cheese pizza along with cheesy bread, and everything was fresh and delicious.
We’ll definitely continue coming back. We also really appreciate receiving the coupons in the mail—it’s a great bonus for loyal customers!“
Customers` Favorites
“I have eaten here a couple times and always great food. great service I definitely will be back.“
Customers` Favorites
“Ordered 3 pizzas today; they were scrumptiously delicious. Thank you for the gr8 employees and being so convenient and very reasonable prices.“
Customers` Favorites
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“Took a large group of youth cheerleaders and family in today for lunch and had an awesome experience!! food and service were both amazing!“