Wasabi Japanese Steakhouse
3725 Orange Pl, Beachwood
(216) 292-8866
Recent Reviews
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Terrible experience. Understandable hibachi tables need to be full to make the most of the chefs time and not have open seating. Seats are so close together they're touching before anyone sits down. We were so squeezed in that one of us barely fit at the end of the table. Asked if we can have more room by removing a table setting, staff wasn't trying to accommodate until we got up to leave before drinks even came out. Others at the table agreed when we asked to have one seat removed. Staff walked away and we decided to leave. Restaurant itself seemed a bit unclean as well.
Atmosphere: 2
Service: 2
Food was ok.
The hostess had a bad attitude, but the waiter and cook was excellent, friendly and on points. food was amazing and hot drinks were on time.
Atmosphere: 4
Food: 4
Service: 4
Dirty floor, dirty bathroom, dirty looks from the hostess. This location is in need of a deep clean.
Atmosphere: 1
Food: 3
Service: 3
Food was great, staff was great, need to work on curb side appearance, weed eat outside around the building, replace seating beach in waiting by the bar sinking in.
Atmosphere: 5
Food: 5
Service: 5
Miscommunication with the manager, she was not very friendly
Atmosphere: 3
Food: 5
Service: 3
This place is ABSOLUTELY HORRIBLE!!!! I wish there was negative stars to give. Let's start with the restaurant itself. The floors were slippery and filthy. No lights in the hallway to the bathroom, the bathroom itself was dirty. The hostess were arguing and calling each other derogatory names. The manager/supervisor should have called off today because she had an attitude. Everytime you asked her a question, she got smart and walked away like we were bothering her. The food, no flavor and was very salty due to all the teriyaki sauce. Everybody that works at this location needs customer service training. I'm not sure what the prerequisite is to work here but it must be as long as you're breathing. I will NEVER again visit this restaurant and I will pass along my horrible experience.
Atmosphere: 1
Food: 1
Service: 1
I ordered food here and just because I didn’t order meat or seafood they’re charging me for yum yum sauce.
The greeter had a serious attitude, the steak was super tough, but the veggies were fresh, and left a great tip because the waitress was patient and helpful. Will not return bad experience.
Atmosphere: 4
Food: 3
Service: 1
Food and service were good, but they need too get new chairs, and clean the entry and restaraunt better. It is looking dated and not well maintained.
Atmosphere: 2
Food: 5
Service: 4
Restaurantji Recommends
This location is very dirty and the staff seem to hate people.
Atmosphere: 1
Food: 1
Service: 1
The food was subhuman. The rice bowl contained cheap rice that tasted like plastic. The teriyaki contained mystery meat and was drenched in sauce that looked like vomit. I would never recommend to go to this subhuman place unless you want to see a koi pond at the front entrance.
The waiter had attitude, the sushi was the worst I’ve ever had, and the rice tasted like plastic. Would not recommend. Only the hostess at the front was nice and friendly.
Atmosphere: 1
Food: 1
Service: 1
Sushi was terrible. Rice was inedible and the chicken was mystery meat. The waiter was absolutely rude and had a bad attitude. Please don’t get tricked by how nice the place looks because the food will send you on the toilet for hours.
Atmosphere: 3
Food: 1
Service: 1
My first time! Wonderful experience! Great food! Great customer service. The only thing is all the food seemed to be flavored with soy sauce so I wasn't too fond of that. Other than that it was a nice experience.
Atmosphere: 5
Food: 5
Service: 5
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