Charleys Cheesesteaks

Worst location for the chain i have eaten at. Asked for a Philly cheesesteak with no mushrooms. They gave me a plain one with no cheese sauce, onion, and half meat for $14. Asked where the rest of the ingredients were and the non English speaking staff could only say the words "okay" and "enjoy" which i replied i won't. A subway sandwich has more filling than I was given

Atmosphere: 1

Food: 1

Service: 1

The staff should be roofers not behind a counter. Nobody ever speaks English and can't understand what an app order is so you can't collect your food without a hassle. On a weekend they barely get customers while every other line is slammed.

Atmosphere: 1

Food: 1

Service: 1

There is a clear language barrier between the customers and employees. While that isn't necessarily the issue, being rude to a customer when you got their order incorrect and talking badly about them in a language you think they don't understand is an issue. And to top it off you threw that sandwich together, half the cheese melted across the paper, and scurried off into the back like a coward. For that, you lost my respect and my business.

Atmosphere: 1

Food: 2

Service: 1

They don't speak English and refuse to slow down and listen. I work in the mall and will often go between the options for food and Charley's can never get my order right. Today I ordered a small Philly small fry and large lemonade. My instructions are very simple as I explained I only want meat cheese peppers and mayo. They ended up giving me a chicken. Philly with everything on it. I kindly asked them to make me what I ordered and they looked at me like I was speaking gibberish. One of the workers understood the mistake and explained to the other 4 workers to remake my food. They all begin laughing and carry on making food. They all had a lot to say but im not bilingual so I can't follow what's being said buy I have a feeling it was about how I needed my food re made to fit the order I placed. Once they handed me my food I thanked them and walked to my break room to enjoy my food I had been waiting for. I was very disappointed to find a destroyed sandwich with still no mayo and cold fries and a small drink instead of a large. I was running out of time for my lunch so I had to bite the bullet and just roll with it. At this point untill they find a couple more workers who understand English and can listen to what's being ordered I won't be going back.

Atmosphere: 1

Food: 3

Service: 1

I have been trying to leave a report I can't even get a corporate number or anything about this location I am a woman of color and I was discriminated against not by the cashier I don't know who the manager was he don't speak English I asked for a sandwich it was my son's birthday plain English I wanted a large chicken sub extra everything and no lettuce no I did not get that again for the sandwich the guy that was cooking a sandwich seemed to have an attitude I stood there long enough to see a lot of people ordering I also order fries with it I got 10 fries yes I counted as I was watching other people's orders that was Caucasian their fries was overfilled they couldn't even shut the box when I try to fix my order they were talking in Spanish this is United States of America our first language is English they had an attitude with me because they did not do my order right.

Atmosphere: 2

Food: 2

Service: 2

That was one delicious cheesesteak!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak Medium & Fries

The order was not made right. I took off multiple things from my order, and they were still on there when I got my food. I was not talked to during my whole experience.

Atmosphere: 1

Food: 2

Service: 1

Charley’s is located inside Kenwood Mall and overall serves decent food.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Philly Cheesesteak Medium & Fries

Very good and fresh

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mayo Packet S

This is NOT a REAL Charlies franchise...my wife and myself BOTH got sick within minutes...food poisoning...The meat wasnt right!Also no refills on water??Skimpy Ultimate Fries that were coldTerrible rude staff...got the eye roll when I asked for a ketchup for my fries..BEWARE OF THIS LOCATION..SUBPAR COMPARED TO ALL THE OTHERS!!!

Atmosphere: 1

Food: 1

Service: 1

Cheesesteak was good, gourmet Ultimate Fries was really good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak Medium & Fries, Cheese & Bacon Fries

102423 - I originally went to Popeyes to get a special that have been advertising for months on T V & was told they didn't honor that at that location, so, I said SCREW Popeyes & walked over to Charley's cheesesteak. I have never been here & have been wanting to try it. The sandwich was very good. The fries were fantastic. The employee was very hard to understand due to her foreign accent & I had to keep asking her to repeat. I asked for & received a free refill on my drink. Thank you

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Original Fries

The worst cheesesteak I ever had. Made me sick for a few

Atmosphere: 1

Food: 1

Service: 1

Very good and fresh

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mayo Packet S

Good place love it